The Madison

The property manager was rude and unhelpful. On top of that our home was already infested with so many roaches. DO NOT RENT FROM THE MADISON

My experience working with the apartment manager, Brandy, here at The Madison has been an absolute pleasure. Soon after I moved in, Brandy took over management and I notified her about issues we noticed in our unit. She took note of all our concerns, and worked on everything immediately. She supported and worked hard for me and my partner to receive our replacement fridge. This type of service and help is so hard to come by compared to most residential managers. Upon Brandy’s first couple of weeks, she visited every household, created a list of issues within the unit (e.g. work order requests for maintenance, parking space concerns, feedback, etc.) and tasked herself to take care of all the concerns brought to her attention. I tell my family and friends about how blessed we are that Brandy manages our apartment. I’ve seen her handle her administrative tasks with grace, efficiency, and professionalism--all while accommodating her tenants with compassion, patience, and humility even though at some points they approach her with hostility and frustration. The first time I spoke with her, having been a tenant herself in the past, Brandy told me she knows the frustration that comes with apartment managers who lack approachability and professionalism. So, she strives to be a manager who can accommodate the needs of her tenants to build a safe and enjoyable community for everyone to live in. I’ve always wanted to hear that from previous property managers I’ve had, but never thought I would until now. In just 6 months of managing, Brandy has exceeded our expectations and definitely makes our stay here worthwhile. I just really hope she gets to stay as our manager for as long as she can. Thank you for all the “heartwork” you put in Brandy! I do wish this apartment becomes gated/fenced to create a safer environment. As for the units, they are newly renovated, chic, and cozy. I love our home and our dog loves it too!

Had the best experience with the property manager Brandy she was extremely helpful and very approachable. Move in process was simple and easy which I loved!

Management here is great. Something’s may be out of their hands. But overall it’s good.

I moved to The Madison yesterday and I am truly happy with my new living situation. Brandy, the Resident Manager took care of me and delivered an absolutely gorgeous unit that has been recently renovated. She demonstrated professionalism, grace, and exceptional customer service. I am thankful to have found The Madison!

Management is NEVER available. Honestly I do not even know what the manager looks like. Manager turn over has been constant lately. I have lived here for over 10 years and recently it has been terrible. Nothing gets fixed and it's a free for all for kids and tenants.

First off I lived there for a number of years, pipes are old unit shakes when people go up and down stairs... homeless like to roam around the late hours & jump the gated pool & jacuzzi for a bath, so if you go swimming don't drink the water ..if you want to live there expect a random tweaker will break your car window if you park on madison ave st over night your risking it... you will always, always see a couple of homeless/drug addicts people as you drive out your drive way....a gated community is needed there...big time...at all costs?? It is very well needed before it gets worse... .

This apartment complex changed the owner a month ago. Previously, no one paid for water now + $ 50 as well as for garbage disposal. It got very dirty on the paths between the buildings. The pool is closed and closed. Laundries wash clothes very badly ... Garbage is lying around, formerly the former manager Tatyana took the garbage herself, but now nobody cares about this. In addition, prices will rise significantly more.