The Avenue at Naranja

I lived at The Avenue at Naranja for one year, and for the most part, my experience was positive. The previous property manager was professional, and the community was generally quiet. Unfortunately, the situation changed during the final days of my lease. On the last day of our lease, we returned to our unit to clean and retrieve the last of our belongings, only to find that the apartment had been entered without our knowledge, citing a plumbing emergency. Personal items were missing and had been moved, food was thrown away, and some items were later discovered hidden in a hole above the kitchen cabinets. When we questioned the staff, we received conflicting explanations: one employee claimed the entire maintenance team had entered the unit the night before, while another denied anyone had entered until that morning. We raised our concerns with management and submitted a written report, including photos. However, no one followed up. When I later contacted upper management, I was told they stand by their staff and do not believe our account, stating that we had "no evidence" and that it was simply our word against theirs. Additionally, we were sent a $700 bill for fees within the lease (read it very carefully!) I am sharing this experience to caution future residents. If you choose to live here, be aware that unresolved maintenance access issues, lack of accountability, poor communication, and even blatant theft may arise—especially at the end of your lease. I regret not filing a police report at the time and encourage others to document everything and escalate concerns immediately if something similar occurs.

Upon vacating the apartment complex, it is crucial to be mindful of the substantial charges that may be imposed for even minor issues. What is particularly concerning is the preemptive use of collection tactics prior to engaging in any form of communication regarding the billing matters. The individuals involved in this process exhibit poor conduct, lack of professionalism, and overall disregard for proper comunication

Me encanta el comlpex estoy feliz con mi apartamento, pero sobre todo el profesionalismo y amabilidad de la manager

The community has nice amenities. The apartment has a great layout! The application process was very streamline. Thank you for the kindness and support to a fresh start.

Love the floor plan, the finishings, amenities, and layout. The admin application response rate is within a couple of days, which is better compared to other apartments. The apartment manager has been helpful and on top of everything. I will recommend this place to anyone. K.U