Terrace Heights

I've lived here for 8+ years now and while my experience was average in the beginning, things have really gone downhill in the last 4 years. None of the past 4 landlords can manage to keep records of anything and we constantly see messages asking what cars are ours, if we own any on site storage, or who actually lives in our current address. Our last lease we signed they actually tried charging us $200 more (during the govn't signed lease freeze) because they didnt record what we previously paid. Most of the complex is in shambles. Buildings overgrown with moss, weeds, or full of woodpecker holes (they've finally begun fixing some of these after 3 years). Vandalized benches, and piles of dog sh*t dating 6+ months greet your senses if you take a stroll around the grounds. Check out the kids playground if you would like a sample. Finally, they don't accept packages and if your carrier wont deliver to your door, it'll get sent back (this is ongoing). This began with the pandemic to "keep the landlords safe" which is a funny joke as when the property manager graces us with her presence so rarely, she is never distancing or wearing a mask. So yeah, do yourself a favor and tour the property, then spend your money elsewhere.

I moved here a year and a half ago from another apartment complex across the street, and Kelly (the apartment manager) was one of the most welcoming, genuine, easy-to-talk-to apartment managers I have ever met. He went out of his way to make the move as easy as possible for me (it was a complicated NYE move), and he made sure that all the details were taken care of. We moved into a top floor 3-bedroom unit, and it was/is absolutely beautiful. The apartment is gorgeous and well-made, and any maintenance requests have always been promptly attended to. Kelly runs his staff efficiently and always puts the residents first, and this is evident in the way all the staff interacts with the residents. The grounds are well-kept and there are nice walking paths all over the property. So many of the residents here seem to be animal owners, and you will always see other residents outside walking their animals and enjoying the well-maintained grounds. There are dog waste baggy stands conveniently placed throughout the property - and garbages as well - so everything is close. The cabana has a new pool table, a Keurig (yay!), a sauna, an exercise room, and a nice outdoor pool that gets a lot of good sunlight during the summer months. I love my apartment. I don't want to move. But I am expecting my first child and I need to move closer to my job in Bellevue; otherwise I would keep renewing as often as I could. This is by far the happiest I have ever been with an apartment complex and apartment manager, and I will sorely miss Kelly and his team after I leave.