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Language: English

Open 8:30am - 5pm Today

View All Hours Office Hours Monday - Friday, 8:30am - 5pm Saturday, 10am - 4pm Sunday, Closed

Lago Vista media gallery Unit
call 636-278-9665
Floor Plan View Body
Missouri St. Charles County Saint Charles Lago Vista

Lago Vista

1300 Sun Lake Dr, Saint Charles, MO 63301

4.0 (19 reviews)

Property Rating

4.0
Great
Out of 5

4.0 Blended Score

See all 19 Renter Reviews

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

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636-278-9665
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  • Monthly Rent

    $1,060 - $1,590

  • Bedrooms

    1 - 2 bd

  • Bathrooms

    1 - 2 ba

  • Square Feet

    704 - 986 sq ft

Lago Vista
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Located in the heart of St. Charles, youll have easy access to everything you need in the area. Enjoy an easy commute to Lindenwood University, and on the weekends, explore historic downtown, just five minutes away and you are at your favorite shops and restaurants. Learn more about Lago Vista when you take a tour with us today.

Read More

Pricing & Floor Plans

filter results by bedrooms
Catalina $1,110 – $1,465
1 Bed 1 Bath 708 Sq Ft
15 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 0711
    price $1,315
    square feet 708
    availibility Now
  • Unit 5303
    price $1,365
    square feet 708
    availibility Now
  • Unit 1705
    price $1,365
    square feet 708
    availibility May 15
  • Unit 2807
    price $1,110
    square feet 708
    availibility May 28
  • Unit 0707
    price $1,315
    square feet 708
    availibility May 28
  • Unit 1708
    price $1,215
    square feet 708
    availibility May 30
  • Unit 2802
    price $1,300
    square feet 708
    availibility Jun 4
  • Unit 2205
    price $1,315
    square feet 708
    availibility Jun 11
  • Unit 1105
    price $1,240
    square feet 708
    availibility Jun 18
  • Unit 2201
    price $1,315
    square feet 708
    availibility Jun 25
  • Unit 1502
    price $1,165
    square feet 708
    availibility Jul 11
  • Unit 0810
    price $1,300
    square feet 708
    availibility Jul 27
  • Unit 2307
    price $1,110
    square feet 708
    availibility May 10, 2026
  • Unit 2812
    price $1,180
    square feet 708
    availibility May 10, 2026
  • Unit 2406
    price $1,125
    square feet 708
    availibility Aug 10, 2026

Staten $1,060 – $1,395
1 Bed 1 Bath 704 Sq Ft
9 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 6007
    price $1,295
    square feet 704
    availibility Jul 16
  • Unit 3918
    price $1,280
    square feet 704
    availibility Jul 17
  • Unit 3617
    price $1,295
    square feet 704
    availibility Aug 28
  • Unit 3924
    price $1,160
    square feet 704
    availibility May 10, 2026
  • Unit 3509
    price $1,295
    square feet 704
    availibility May 10, 2026
  • Unit 0604
    price $1,060
    square feet 704
    availibility Aug 10, 2026
  • Unit 3613
    price $1,105
    square feet 704
    availibility Aug 10, 2026
  • Unit 6013
    price $1,295
    square feet 704
    availibility Aug 10, 2026
  • Unit 3507
    price $1,295
    square feet 704
    availibility Aug 10, 2026

Riviera $1,245 – $1,590
2 Beds 2 Baths 986 Sq Ft
14 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5104
    price $1,460
    square feet 986
    availibility Now
  • Unit 4212
    price $1,475
    square feet 986
    availibility Now
  • Unit 4512
    price $1,475
    square feet 986
    availibility Now
  • Unit 6108
    price Call for Rent
    square feet 986
    availibility Now
  • Unit 3705
    price $1,490
    square feet 986
    availibility May 25
  • Unit 3309
    price $1,475
    square feet 986
    availibility Jul 5
  • Unit 3307
    price $1,475
    square feet 986
    availibility Jul 9
  • Unit 4502
    price $1,475
    square feet 986
    availibility Jul 9
  • Unit 3202
    price $1,355
    square feet 986
    availibility Jul 14
  • Unit 1001
    price $1,380
    square feet 986
    availibility Jul 16
  • Unit 6103
    price $1,475
    square feet 986
    availibility Jul 19
  • Unit 4011
    price $1,365
    square feet 986
    availibility Jul 26
  • Unit 5107
    price $1,245
    square feet 986
    availibility Jul 30
  • Unit 4204
    price $1,475
    square feet 986
    availibility Aug 1

Manhattan $1,405 – $1,555
2 Beds 1 Bath 875 Sq Ft
4 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 1805
    price $1,455
    square feet 875
    availibility May 17
  • Unit 1810
    price $1,440
    square feet 875
    availibility May 24
  • Unit 3103
    price $1,405
    square feet 875
    availibility Jul 23
  • Unit 0507
    price $1,405
    square feet 875
    availibility May 15, 2026

Catalina $1,110 – $1,465
1 Bed 1 Bath 708 Sq Ft
15 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 0711
    price $1,315
    square feet 708
    availibility Now
  • Unit 5303
    price $1,365
    square feet 708
    availibility Now
  • Unit 1705
    price $1,365
    square feet 708
    availibility May 15
  • Unit 2807
    price $1,110
    square feet 708
    availibility May 28
  • Unit 0707
    price $1,315
    square feet 708
    availibility May 28
  • Unit 1708
    price $1,215
    square feet 708
    availibility May 30
  • Unit 2802
    price $1,300
    square feet 708
    availibility Jun 4
  • Unit 2205
    price $1,315
    square feet 708
    availibility Jun 11
  • Unit 1105
    price $1,240
    square feet 708
    availibility Jun 18
  • Unit 2201
    price $1,315
    square feet 708
    availibility Jun 25
  • Unit 1502
    price $1,165
    square feet 708
    availibility Jul 11
  • Unit 0810
    price $1,300
    square feet 708
    availibility Jul 27
  • Unit 2307
    price $1,110
    square feet 708
    availibility May 10, 2026
  • Unit 2812
    price $1,180
    square feet 708
    availibility May 10, 2026
  • Unit 2406
    price $1,125
    square feet 708
    availibility Aug 10, 2026

Staten $1,060 – $1,395
1 Bed 1 Bath 704 Sq Ft
9 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 6007
    price $1,295
    square feet 704
    availibility Jul 16
  • Unit 3918
    price $1,280
    square feet 704
    availibility Jul 17
  • Unit 3617
    price $1,295
    square feet 704
    availibility Aug 28
  • Unit 3924
    price $1,160
    square feet 704
    availibility May 10, 2026
  • Unit 3509
    price $1,295
    square feet 704
    availibility May 10, 2026
  • Unit 0604
    price $1,060
    square feet 704
    availibility Aug 10, 2026
  • Unit 3613
    price $1,105
    square feet 704
    availibility Aug 10, 2026
  • Unit 6013
    price $1,295
    square feet 704
    availibility Aug 10, 2026
  • Unit 3507
    price $1,295
    square feet 704
    availibility Aug 10, 2026

Riviera $1,245 – $1,590
2 Beds 2 Baths 986 Sq Ft
14 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5104
    price $1,460
    square feet 986
    availibility Now
  • Unit 4212
    price $1,475
    square feet 986
    availibility Now
  • Unit 4512
    price $1,475
    square feet 986
    availibility Now
  • Unit 6108
    price Call for Rent
    square feet 986
    availibility Now
  • Unit 3705
    price $1,490
    square feet 986
    availibility May 25
  • Unit 3309
    price $1,475
    square feet 986
    availibility Jul 5
  • Unit 3307
    price $1,475
    square feet 986
    availibility Jul 9
  • Unit 4502
    price $1,475
    square feet 986
    availibility Jul 9
  • Unit 3202
    price $1,355
    square feet 986
    availibility Jul 14
  • Unit 1001
    price $1,380
    square feet 986
    availibility Jul 16
  • Unit 6103
    price $1,475
    square feet 986
    availibility Jul 19
  • Unit 4011
    price $1,365
    square feet 986
    availibility Jul 26
  • Unit 5107
    price $1,245
    square feet 986
    availibility Jul 30
  • Unit 4204
    price $1,475
    square feet 986
    availibility Aug 1

Manhattan $1,405 – $1,555
2 Beds 1 Bath 875 Sq Ft
4 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 1805
    price $1,455
    square feet 875
    availibility May 17
  • Unit 1810
    price $1,440
    square feet 875
    availibility May 24
  • Unit 3103
    price $1,405
    square feet 875
    availibility Jul 23
  • Unit 0507
    price $1,405
    square feet 875
    availibility May 15, 2026

* Price shown is base rent and may not include non-optional fees and utilities. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice.
* Square footage definitions vary. Displayed square footage is approximate.

Fees and Policies

The fees below are based on community-supplied data and may exclude additional fees and utilities.

  • One-Time Move-In Fees
  • Administrative Fee
    $250
  • Application Fee
    $50
  • Dogs Allowed
  • Monthly pet rent
    $35
  • One time Fee
    $300
  • Pet deposit
    $0
  • Pet Limit
    2
  • Restrictions:
    breed restrictions apply
  • Comments:
    To help ensure ALL of our residents understand our pet and animal-related policies, we use a third-party screening service and require EVERYONE to complete a profile (No Pet/Pet/Animal).
  • Cats Allowed
  • Monthly pet rent
    $35
  • One time Fee
    $300
  • Pet deposit
    $0
  • Pet Limit
    2
  • Restrictions:
    breed restrictions apply
  • Comments:
    To help ensure ALL of our residents understand our pet and animal-related policies, we use a third-party screening service and require EVERYONE to complete a profile (No Pet/Pet/Animal).
  • Parking
  • Other
    --

Details

Lease Options

  • 6, 9, 12

Property Information

  • Built in 1986
  • 680 units/3 stories

About Lago Vista

Located in the heart of St. Charles, youll have easy access to everything you need in the area. Enjoy an easy commute to Lindenwood University, and on the weekends, explore historic downtown, just five minutes away and you are at your favorite shops and restaurants. Learn more about Lago Vista when you take a tour with us today.

Lago Vista is an apartment community located in St. Charles County and the 63301 ZIP Code. This area is served by the St. Charles R-VI attendance zone.

Unique Features

  • Oversized Bedroom Closets*
  • Private Patio or Balcony with Outdoor Storage
  • Stainless Steel Appliances*
  • Granite Countertop BBQ Grilles
  • Outdoor Sports Courts
  • Air Conditioner
  • 2 Swimming Pools
  • Granite Countertops*
  • Preferred Parking*
  • Upgraded Units*
  • Scenic Lake Front Views*
  • Spacious Picnic Areas with Lakeside Views
  • Breakfast Bar attached to Kitchen/Dining Area
  • Full Size Washer/Dryer Connections*
  • Fully Equipped Kitchen with Spacious Cabinetry
  • Pet Friendly
  • Black Appliances*
  • Wood-burning Fireplace*

Contact

View Property Website
Language: English
Open 8:30am - 5pm Today
  • Monday - Friday, 8:30am - 5pm
  • Saturday, 10am - 4pm
  • Sunday, Closed
Property Management Company Logo

Community Amenities

Pool

Fitness Center

Laundry Facilities

Playground

  • Laundry Facilities
  • Pet Play Area
  • Walk-Up
  • Fitness Center
  • Pool
  • Playground
  • Grill
  • Picnic Area
  • Waterfront

Apartment Features

Air Conditioning

Dishwasher

Washer/Dryer Hookup

High Speed Internet Access

Walk-In Closets

Granite Countertops

Microwave

Disposal

Highlights

  • High Speed Internet Access
  • Washer/Dryer Hookup
  • Air Conditioning
  • Heating
  • Ceiling Fans
  • Cable Ready
  • Fireplace

Kitchen Features & Appliances

  • Dishwasher
  • Disposal
  • Granite Countertops
  • Stainless Steel Appliances
  • Eat-in Kitchen
  • Kitchen
  • Microwave
  • Range

Model Details

  • Carpet
  • Dining Room
  • Walk-In Closets
  • Window Coverings
  • Balcony
  • Patio
Location Get Directions
Schools Restaurants Groceries Coffee Banks Shops Fitness
Amenities
  • Laundry Facilities
  • Pet Play Area
  • Walk-Up
  • Grill
  • Picnic Area
  • Waterfront
  • Fitness Center
  • Pool
  • Playground
  • Oversized Bedroom Closets*
  • Private Patio or Balcony with Outdoor Storage
  • Stainless Steel Appliances*
  • Granite Countertop BBQ Grilles
  • Outdoor Sports Courts
  • Air Conditioner
  • 2 Swimming Pools
  • Granite Countertops*
  • Preferred Parking*
  • Upgraded Units*
  • Scenic Lake Front Views*
  • Spacious Picnic Areas with Lakeside Views
  • Breakfast Bar attached to Kitchen/Dining Area
  • Full Size Washer/Dryer Connections*
  • Fully Equipped Kitchen with Spacious Cabinetry
  • Pet Friendly
  • Black Appliances*
  • Wood-burning Fireplace*
  • High Speed Internet Access
  • Washer/Dryer Hookup
  • Air Conditioning
  • Heating
  • Ceiling Fans
  • Cable Ready
  • Fireplace
  • Dishwasher
  • Disposal
  • Granite Countertops
  • Stainless Steel Appliances
  • Eat-in Kitchen
  • Kitchen
  • Microwave
  • Range
  • Carpet
  • Dining Room
  • Walk-In Closets
  • Window Coverings
  • Balcony
  • Patio
Expenses
Recurring
Cat Rent $35
Dog Rent $35
One-Time
Cat Fee $300
Dog Fee $300
Office Hours
Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm
Saturday 10am - 4pm
Sunday Closed
636-278-9665
City - Saint Charles

Established in 1809, Saint Charles is the oldest city on the Missouri River. The city’s unique historic charm and tranquil natural beauty are some of its major draws for numerous residents and visitors. Saint Charles is distinguished for being home to Daniel Boone, the origin of Boone’s Lick Trail, Missouri’s First State Capitol, and the Lewis and Clark Rendezvous.

Opportunities for outdoor recreation abound at Saint Charles’ 23 city parks. Frontier Park, Blanchette Park, Jaycee Park, and McNair Park are among the city’s most popular parks. There’s also plenty of indoor fun to be had at the many shops in Saint Charles—from the independent boutiques on Main Street to the national retailers at Regency Plaza.

Saint Charles is known for its family-friendly vibe, maintaining a small-town atmosphere despite experiencing continual growth.

Learn more about living in Saint Charles 
Education
Colleges & Universities Distance
Colleges & Universities Distance
Lindenwood University
Drive: 3 min 1.2 mi
Saint Charles Comm. Coll.
Drive: 16 min 9.3 mi
Chamberlain Nursing, St. Louis
Drive: 16 min 9.6 mi
Maryville Univ. Saint Louis
Drive: 22 min 13.3 mi
Lago Vista is within 3 minutes or 1.2 miles from Lindenwood University. It is also near Saint Charles Comm. Coll. and Chamberlain Nursing, St. Louis.
Schools
  • Public Schools
  • Private Schools
George M. Null Elementary
Public Elementary School
Grades K-4
249 Students
Attendance Zone
Jefferson Intermediate School
Public Elementary School
Grades 5-6
678 Students
Attendance Zone
Hardin Middle
Public Middle School
Grades 7-8
697 Students
Attendance Zone
St. Charles High
Public High School
Grades 9-12
817 Students
Attendance Zone
Grace Care Christian Academy
Private Elementary, Middle & High School
Grades PK-12
Nearby
School data provided by The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.

View GreatSchools Rating Methodology
Transportation

Lago Vista is near St Louis Lambert International, located 12.5 miles or 19 minutes away.

Commuter Rail Distance
Commuter Rail Distance
Lambert Airport East Terminal
Drive: 17 min 11.0 mi
Lambert Airport Main Terminal
Drive: 19 min 11.5 mi
North Hanley
Drive: 17 min 13.0 mi
Um St. Louis North
Drive: 20 min 14.2 mi
Um St. Louis South
Drive: 21 min 14.6 mi
Airports Distance
Airports Distance
St Louis Lambert International
Drive: 19 min 12.5 mi
Somewhat Walkable
56
Walk Score®
Out of 100
You might be able to get out and walk when living in this area. Some errands can be accomplished on foot, but for others you’ll need a car.
Minimal Transit
0
Transit Score®
Out of 100
Somewhat Bikeable
21
Bike Score®
Out of 100
You might be able to find places to ride your bike in this area, but you’ll most likely want your car for most errands.
-
-
Soundscore™
Out of 100

Traffic:

-

Airport:

-

Businesses:

-

Score provided by

Scores provided by  and

Score provided by

Points of Interest

Time and distance from Lago Vista.

Shopping Centers Distance
Shopping Centers Distance
Saint Charles Plaza
Walk: 8 min 0.4 mi
Hawks Nest Plaza
Walk: 10 min 0.6 mi
West Clay Plaza
Walk: 11 min 0.6 mi
Lago Vista has 3 shopping centers within 0.6 mile, which is about a 11-minute walk. The miles and minutes will be for the farthest away property.
Parks and Recreation Distance
Parks and Recreation Distance
Lewis and Clark Boat House and Nature Center
Drive: 7 min 2.8 mi
Creve Coeur County Park
Drive: 15 min 8.9 mi
McDonnell County Park
Drive: 17 min 10.1 mi
Faust Park
Drive: 21 min 13.3 mi
Butterfly House
Drive: 23 min 13.6 mi
Lago Vista has 5 parks within 13.6 miles, including Lewis and Clark Boat House and Nature Center, Creve Coeur County Park, and McDonnell County Park.
Hospitals Distance
Hospitals Distance
SSM Health St. Joseph Health Center
Drive: 4 min 2.0 mi
Barnes - Jewish St. Peters Hospital
Drive: 7 min 3.9 mi
SSM DePaul Health Center
Drive: 11 min 7.4 mi
Lago Vista has 3 hospitals within 7.4 miles, the nearest is SSM Health St. Joseph Health Center which is 2.0 miles away and a 4 minute drive.
 
 

Property Ratings at Lago Vista

How Is This Rating Determined?

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

4.0
Great
Out of 5

4.0 Blended Score

19 Renter Reviews

Share details of your own experience with this property

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  • Rating High-Low
  1. ...
  2. ...
4/11/25
Dont Rent Here

Lago Vista hides problems with the units, there's literally whole in my floor, the vent smells like cigarettes when the AC unit is on, we have carpenter bees on our patio we canned the office they told us "Oh yea they love that corner" not to mention we did have a screen door for our patio, only got one cause the bees were coming inside. Other problem is that they took the car canopies/assign parking after they advertised it as part of the least now, they took them no adjustment to rent or anything. This is literally the worst place I have ever rented. Mills Properties have to do better with Lago Vista they are literally letting it run to ruins.

Property Manager at Lago Vista, Responded To This Review

We are so disappointed to see your time in our community has been anything less than excellent. Please know that we truly wish to assist you and would like to connect with you regarding your concerns. Please reach out to the office at your earliest convenience 636-946-7668.

2/15/25
Lago Vista is Unsafe

Lago Vista has become seriously unsafe. The parking canopies were wired for electricity to lighting, but now they have made the blundering decision to remove ALL canopies, the outside has become too dark to just walk to your car! There was a written notice that said parking would be unassigned starting 2/3/25 and residents would receive a notice 1 week before the canopies would be removed and no adjustment to the rent; claiming something absurd as it was constructed later. Guess what? No notice before the canopies were removed. It is no longer safe or comfortable here.

Property Manager at Lago Vista, Responded To This Review

We are so disappointed to see your time in our community has been anything less than excellent. Please know that we truly wish to assist you and would like to connect with you regarding your concerns. Please reach out to the office at your earliest convenience 636-946-7668.

8/15/23
Dont Rent Here

Don't rent here at Lago vista everything will break down on you. When Maintenace comes out they barely fix anything and if they do it will most definitely break again. They are overpriced they raise your went up every time you renew your lease if you know what's best for you stay away from Lago vista.

Property Manager at Lago Vista, Responded To This Review

We are sorry that your experience at Lago Vista didn’t quite match your expectations. Please call or stop by the office at your earliest convenience, we would love the opportunity to go over your concerns in person

3/16/23
Look Carefully Before Renting

Air conditioners are old, so your utility bills are high. Trash dumpsters are overflowing on a regular basis with trash all around. The pond is green. There are better places for the same amount of money in Saint Charles. Keep looking.

Property Manager at Lago Vista, Responded To This Review

Hello - thank you for your feedback. We are aware of the improvements that need to be made and are actively making upgrades to our community, including new and renovated amenity spaces. Thank you for being a resident!

7/26/22
This place is so bad

This place is so bad The service so that the AC was broken for almost a week and they haven't done anything I don't recommend anyone to come here

Property Manager at Lago Vista, Responded To This Review

Hello, thank you for bringing this to our attention! If you would like to speak to the regional manager, Crystal, please call (314) 721-8000 Ext 11024.

7/26/21
Really, Really Bad

Location, location, location...but that is it. The grounds are not well maintained, this includes the pond, pool area, sidewalks, parking lots, buildings, shrubbery and so on. If you don't look closely you might think 'okay' but the longer I live here the worse it gets. The trash dumpsters are always overflowing. Mattresses and other furniture are consistently stashed in different places. The grass gets too long before it is cut. Additionally, maintenance INSIDE the apartments is slow at best. DON'T pay ANY money until everything is fixed in the apartment. They still haven't fixed several items which were on my move-in sheet. The place isn't cheap either. There is much better out there. I am looking forward to the end of my contract.

Property Manager at Lago Vista, Responded To This Review

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

7/14/21
Inefficiency both in apartments and office staff

Normally you hear the phrase a diamond in the rough. This place is the exact opposite. In a good area, decently visible in the front. However the more you live here the worse it is. Drive to the back back of the apartment complex and you’ll see how bad it can get. Only one of the pools being open (one of the two was closed each summer I lived here). The “newly renovated gym” removing the indoor pool and a AC that doesn’t work in the gym. Or the backlog of work orders ignored because they can overstaff an office group and understaff the maintenance division. They keep asking for referrals and having changed any of their hiring to bring on more people. Pool hours- during office hours. So the people that go to work every day can only enjoy the pool Monday through Saturday 10-6 (edit- after angry replies from residents they changed it to everyday 10-6). Apartment inefficiency. My other apartments in Kansas City, Omaha, Arkansas, Iowa, and Indianapolis weren’t amazing, but I’ve never had an apartments electricity, air leakage, or AC system be such a state of garbage. On average my electric bill has increased by 3-4 times than all the other locations I’ve lived. Do not waste your time or money here. And don’t be surprised with an influx of new good reviews. New company just bought this place and will be offering incentives for people to leave good reviews. Just FYI.

2/12/21
Poorly maintained, moldy apartment on a private pond

The management did not repair the root cause of problems we reported (master bedroom flooded in August) and now I have mold in my apartment which is affecting my health. When I tried to address this with on-site management, they said they would have to contact corporate. Also the staff here does not wear masks or follow CDC guidelines. Issues: (1) Master bedroom flooded in August 2019. They said the slab was cracked and shampooed the carpet. They did not patch the slab and replace the carpet pad and carpet. They said “don’t worry you won’t be charged to replace the carpet when you leave.” What about the mold? (2) The Ac/furnace unit has mold growing on the heat exchanger and there is no way to clean it as it is behind the common return (where the filter goes). This means that the unit needs to be replaced and the vents should be professionally cleaned. (3) Almost all window seals have busted and have condensation between panes. Mold is growing around the bedroom window. We clean this with diluted bleach, but it comes back as the source of the moisture has not been addressed. A number of windows need to be replaced.

12/31/19
Terrible apartments, bad maintenance.

The upstairs neighbor’s water heater broke and flooded my apartment. One month later maintenance still hasn’t fixed all of the damage, or addressed concerns of mold. And this is after three requests. The buildings look run down, and the walls are thin so you can hear everything your neighbors do. Save yourself the trouble and rent somewhere else.

Property Manager at Lago Vista, Responded To This Review

Thank you for your feedback and rating. If we failed to meet your expectations, we sincerely apologize. This message has been shared with the management group and your maintenance and construction concerns have been documented for research and response. Reviews are a great way to spot trends which steer policy and investment. If you would like to share details of your experience with management, please fill out a comment form at www.bandm.org.

7/11/19
AVOID RENTING AT SUN VALLEY LAKE APARTMENTS

Lived there for 3 years. Paid rent on time, or early, every month. Gave a 3 month notice of moving out instead of 60 days. I moved out 6 weeks before the end of my week, with the understanding that I would have to pay rent through the end of the lease. I had no problem with that. A few weeks before the end of the lease I received a statement to pay what I thought was the final utilities. I took a check in to pay that bill. There were 3 people in the office when I handed the check to one of the employees and stated that it was for the final bill I had received. When I received the final account statement I noticed that the balance I had paid was still showing open. I called and spoke with the accountant and she informed me that they hadn't deposited that check as they pay the utility balance out of the deposit. They informed me that they discarded my check. That their policy is to inform the tenants that they don't need the check and they can return or destroy it. But they must have mistakenly put my check in the pile that was ready to shred and I was not informed. Presumably she was distracted because there were so many people moving out on the same date. That should tell you something there....I didn't feel comfortable leaving a check out there without placing a stop pay on it, and I felt that they should reimburse the fee, as this was their error. In the flurry of emails that I had copied the property manager on, the manager did not respond at all. The accountant said that they day I turned in the check that she couldn't hear me, so I pointed out that she had responded to me so that was clearly not true. Their first mistake was that 2 people that heard me say what the check was for, didn't let me know they didn't need it. The second was not informing me that they were going to destroy the check, which is against company policy. I asked for the contact information for the management company. I was informed that the employees are not allowed to give any contact information for the management company, so if you have a complaint there is nothing you can do about it. I have never written a review in my life, but feel that if this large company feels that it is okay to make mistakes, admit to the mistakes but refuse to fix the error then it is time for me to take this step. Three years ago there was a waiting list. And as the accountant admitted, there are a number of move outs happening now.

Property Manager at Lago Vista, Responded To This Review

Thank you for your feedback. It is gratifying to hear that you had 3 good years at our beautiful community. If, in you last month, we failed to meet your expectations, we sincerely apologize. This message has been shared with the management group for review and action. Aggregated reviews are a great way to spot trends which steer policy and investment. If you would like to share details of your experience with management, please fill out a comment form at www.bandm.org. Note: Add the property name to the body of your message. Alternatively, you can email details to sunvalley.social@bandm.org.

5/8/17
Moving Out

Make sure when it's time to move out you insist on a final walk-through and get copies of the paperwork. Also, insist on being present during your carpet inspection and get a copy of that report too. Do all of this before turning in your keys. Our son had to move out quickly over a weekend and was unable to stay for a final walk through. He was billed for the full cost of replacing his carpet ($541.00) as the inspectors had found "excessive stains and repairs throughout" and "urine contamination".He had been a tenant for only 2 years, traveled frequently for his job and never had a pet. By the time he received notice he had less than one month to pay or his credit would be affected. Despite attempting to contact management and sending pictures to prove the carpet was in satisfactory condition, his claims were ignored and the carpet replaced before he could return to review these issues with management. Know your rights as a tenant and get everything in writing before you leave.

10/26/16
SUN VALLEY RIP OFF

Do not live here management is a joke doesn't know how to run a business gives you no notice of anything going on just re painted the building's very poorly I might add should of used union workers would of gotten done a whole lot better then the illegal s they had do it apartment s haven't been updated since they opened 30 years ago appliances very outdated please learn from my mistake not worth the rent you pay

9/23/16
Worst experience ever

I had the worst experience here in Sun Valley Lake apartments. I have rented several apartments before but I have never had a problem like I have here. WHEN YOU PAY YOUR LAST MONTH’S RENT, THEY STATE YOUR FULL MONTH RENT ON THE LEDGER REGARDLESS OF WHEN YOUR LEASING ENDS (it doesn’t matter when you leave the apartment), and want you to pay full month rent even though you don’t stayed for full month. If you ask them why they start to talk about some kind of calculation and pretend that they never understand what you are trying to say. And tell you that you have to pay whatever is on the ledger. But they know their program more than anyone, and they also know their program cannot assume by itself that some people are not living until the end of the month and change the rent amount on the ledger unless they do it mechanically on the paper. At least they should have ability to tell their renters even though your rent is stated here like this we calculate it when you move out and give you back what we overcharged you. Instead, they will only require you to pay whatever on their sheet and once you pay all, that would be the end of your conversation. They never tell you, that once you move out, whatever you overpaid will be given back to you until you have a bad argument with them and prove them that you are right. They will just keep telling you have to pay this. They will never hear you, they might pretend but actually they don’t. It takes long time to let them understand what they are trying to do is hustle. Their staffs have really bad attitudes except the young lady with long hair.

8/14/16
AC unit breaks constantly

We have lived at this apartment for nearly 2 years. Our worst complaint is a big one - the air conditioner breaks constantly. Just this summer it has broken, or stopped working properly, at least 7 times that I can count. We've had to call emergency maintenance multiple times because it gets over 80-85 degrees in our apartment. One maintenance guy told us its because they're using cheap/bad AC fluid in the units - also the units are very old. They sometimes give us a window unit temporarily - but sometimes they are out because SO MANY apartments AC units are broken. That should tell you something. If you choose to live here, I would suggest you demand they reseal your front door (you can see the light from outside in ours - that doesn't help with our air flow in the apt). The closet doors and laundry doors are awful - they came off the tracks 1 month into our lease. And we have multiple friends/neighbors who have had the same issue. We ended up taking our doors off and they're sitting against walls in our apartment looking tacky... Also all of the plug outlets are upside down, which isn't a huge issue unless you like your scent plug-ins, and such, that can't be upside down. Also, trash is no longer included - its now $10/month.

8/16/15
Sun Valley Lake

A great, quiet property nestled in the heart of St. Charles. They have many amenities including an indoor pool, spa, two outdoor pools, a weight room, and even a tanning bed! Staff is very friendly and they don't have a weight limit on your pet!!! You are 5 minutes from downtown St. Charles and 20 minutes away from downtown St. Louis. They can be a tad pricey, and the pet deposit is high, but for me its worth it.

7/29/15
Friendly and Affordable

The complex is friendly and units are affordible. Management is very nice and helpfull. The kitchen and baths are outdated, but for the price its a good trade off. Easy access to I-70., shopping and dinning. They have short and long term leases. Pet friendly, and all have outside patio or balcony.

7/22/15
breezy

Not a bad place to live good view of lake great community good neighbors, close to shopping movies restaurants

12/24/14
not so good!

No complaints but not so great place. I lived here for about 5 months. Moved from another state.

8/28/13
if you move here, good luck

It's very unfortunate that the management ruined what could have been a great experience. We liked the complex location and grounds upkeep, and our apartment was not bad, minus the few upgrades it needed. Here's where the bad part comes in. After moving in, we notices some minor things that we wanted fixed. The dishwasher left soap residue and was not cleaning. It took four maintenance requests, six months, and a threat to contact the BBB before we got a working dishwasher. Our hot water was not staying hot in the shower for more than about 6 minutes (I timed it). After 5 maintenance requests and a personal visit to the office, turns out all we needed was a new shower head (the old one was not controlling the hot water being released). The seal was broken on our patio door, and moisture was getting in between the glass panes. While this is not a huge deal, they told me at the office that there was nothing they could do about it. there were countless other incidences with simple fixes that were made very difficult. Then, in the middle of our lease, the management decided to take out the rent dropbox, stating it was a "safety issue", even though the drop box was much like a mail slot that dropped INTO THE OFFICE BUILDING. That was a LARGE reason we signed a lease here. The 24 drop option was crucial to us, since their hours are 8-5 and we both work full time, including some weekends. I also travel for my job, many times being called out in the middle of the night with no clue as to when I'll be home (emergency response), so planning ahead to pay rent is not always an option. We tried to discuss our concerns with the office, but were rudely blown off by several different people. We ALWAYS paid our rent on time, and the few times we were caught traveling for work or working during their office hours, they refused to work with us, even though it was because of THEM that we could not pay our rent on time. I even tried slipping the rent under the office door in a closed envelope, to no avail. They had no problems cashing my check on time, but still charged us a $65 late fee. YUP! over 10% of our total rent. As far as amenities go, don't plan on using the tanning bed, it never works. They change the codes to the fitness center randomly without telling anyone, they just leave a note on the door to visit the office during office hours to get the new code. I guess they forgot that their "convenient" hours of 8-5 doesn't really help people that work full time. The pools are closed constantly, and the pond by the entrance has been torn up for "construction" since we moved in. The best for last. When we moved out, they charged us our entire deposit, plus $102.00 for "carpet replacement" due to animal urine. When I called to explain that we have a cat who urinates in a litter box, and that we shampooed and steam-cleaned the carpets before we left, they would not have it, and pretty much said we were SOL. Let me remind you that we didn't even have a dishwasher that worked when we moved in, and NOTHING in that apartment was new, including the carpets. I tried to explain this to them, and was rudely disregarded. DON'T plan on getting your deposit back, it won't happen. Management ruined our experience, and because of that, I would never recommend this place to anyone,

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Lago Vista has one to two bedrooms with rent ranges from $1,060/mo. to $1,590/mo.

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1300 Sun Lake Dr

Saint Charles, MO 63301

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