Spring Hill

We moved from the San Francisco area in July 2021 to Plymouth. We felt at east, and very safe and comfortable in the Spring Hill Apartments. We found our neighbors to be very friendly and they even take packages inside and leave them in the entrance area to keep them safe for each other. The front office staff are welcoming and kind. The location is fantastic-you can walk downtown in 5 minutes. We were only there for 6 months bc we wanted to transition to a house, but it was a wonderful place to reside in the meantime! And if you leave your apartment clean and follow the instructions, you'll get your security deposit back in a timely manner! Just know the buildings don't have elevators so it can make moving a little harder but it was good exercise!

I lived in the Spring Hill Apartment Complex for over three years in two different apartments as it was a great location right in downtown Plymouth and close to my work. This Spring we bought our first home and moved out of the 1 bedroom apartment we had lived in for only 1 year. The entire apartment was thoroughly cleaned - carpets steamed and vacuumed, all marks taken out of the wall, bathroom thoroughly bleached down etc. Aside from one blind that had broken which we knew per our lease would charge us $10 we honestly expected to get our full security deposit back as the place had been very well taken care of. I did try to schedule a final walk through but all of the times i proposed were conveniently, inconvenient for their staff. This should have been a huge red flag but hindsight is 20/20 and at the time I was so busy trying to get moved into our new home that I gave up, took some photos of how we left it and turned in the keys. Over a month later in the mail we got notice that not only were we not getting our security deposit back but they were charging us $117 dollars additional saying that they had to replace all of the carpeting in our apartment due to heavy staining, with blurry photos of dark shadows on the carpet attached. We contacted our good friend who is a lawyer who got in touch with the leasing agency and they stated that the carpets had heavy urine stains all over them. This was clearly them exploiting us as they knew we had a dog yet the dog never had an accident inside in the time we lived there and was always kept crated when we were not home. Unfortunately it is hearsay with our photos vs theirs. I learned a huge lesson that is unfortunately going to cost me over $600 that I never should have vacated until they agreed to do the walk through. We do plan to report them to the better business bureau but writing this review so that hopefully others will insist on a final walk through and not experience the same expensive & un-lawful situation we are in.