Parc at West Point

They are horrible this has to be the worst management on the planet earth they will put you in a unfinished unit and hide the things that need to be repaired don’t do it please

Irresponsible, careless and arrogant management. Infrastructure is going to dogs. Management doesn’t respond to even emergency requests. They are ripping off the tenants with unfair rentals policies. Don’t be deceived by the photos posted here. Use your money wisely

I wish there is zero in the reviews so I can give them 100 zero Manager never reply to any email or phone call, maintenance guys never fix anything, old units

my significant other called on 3/11 to schedule a tour of the premises. the representative that he spoken to had scheduled him for the next day at 3/12 at 12p. so when we show up, the office was closed and no one was answering. we called upper management AION about our concerns and they saw our reservation at 12. the thing is, the fact that you couldn't even schedule your time wisely shows me how the property is ran. thanks but no thanks

This once lovely community really sunk to an all-time low when Aion Management took over. Many older ones on fixed incomes were displaced as a result of the huge rent increase. They offered long leases to bring down the rents, but that still averaged about $400 more for many long-time residents. Just not worth it under Aion Management. While the old Penn Brook Gardens ran as a well-oiled machine; the new management did nothing but decrease the quality of living. Rodents, roaches, plumbing issues, and noises, are just some of the negatives that you can expect at this community under Aion Managment.

The new management start charging way more. Sudden increase of 500$ rent for one bedroom apartment and start charging you for water, trash and other which was included before. Paying 50% more than before for same apartment with no upgrade is crazy. Clearly new management is looking for any opportunity to charge you for. I think they will soon start charging you for parking as well. Totally not worth it.

What started out as a decent place to live paying a fair rent for what you got, has become an absolute joke and nightmare. The new management company is not to be trusted. You'll be significantly overcharged rent for what little you get, as well as charged for every little thing now, all on top of poor service. And yes, this place does have a cockroach problem. A note to management: Nobody wants a "free hot dog," we want fair rent for what we get and quality service. Enough with the gimmicks.

notice how many units are available? new management has successfully ran off many of their residents after insisting to charge more for less. I was happy here but cannot pay these prices when I could be paying the same or similar for built in ac, washers and dryers, WAY more space, even average service from staff. This property is okay at best, as they provide the bare minimum in the little space they give us. but you would have to be desperate to live here at this point.

New management and maintenance are awful!! They upped rent and changed rent agreements out of no where. So now I'll have to pay $600/month MORE to stay in an old, tiny apartment, that doesn't even have central AC, and is littered with cockroaches (they even have roach traps in the laundry rooms that are filled with roaches, it's so gross). Forget it if you need something fixed either. Maintenance just makes the problem worse. I already found a much nicer apartment for only $100 more than what I was paying, that actually has central AC, washer/dryer in unit and 0 complaints about roaches. Aion, the property management company here, just lost themselves a lot of money by upping the rent and not being even remotely comparable to the newer/nicer apartments that charge the same or less.

Lived here for over five years and loved it. Recently the company was bought out by Aion. Rents are skyrocketing and the quality is going down rapidly. No longer a viable place to live.

The new community of Staff that work there are so supportive, and knowledgeable! Great place to live!

I will say if I need to move back to the area, I would choose this apt complex without a doubt. I lived there 7 years. I had a 1 bdrm apt 2nd floor. Loved the closet space. For me, the apt was a perfect size and it was homey. When I had maintence issues, they were called in quick! I will say the maintenance team is great! They seriously get it done. I seriously have no negative issues with this apt complex. Thank you for making this my home for 7 years!

Much better apartments are nearby as my experience was not favorable here. There are mice and insects in the apartment, and very thin walls. I liked the area, but the constant construction noise at 7am along with the noise from my downstairs neighbors was enough to go somewhere else.

Old, but well maintained apartments. Friendly staff, quick response, I've had minor issues late at night which were fixed within minutes. I've lived here for 2 years and will recommend to others. 1 bedrooms are great, 2 bedrooms are a little cramped.