Pencil Factory Flats
349 Decatur St SE,
Atlanta,
GA
30312
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Monthly Rent
$1,313 - $2,329
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Bedrooms
Studio - 3 bd
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Bathrooms
1 - 3 ba
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Square Feet
585 - 1,922 sq ft
Pricing & Floor Plans
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Unit 2202price $1,313square feet 892availibility Now
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Unit 1214price $1,353square feet 892availibility Aug 29
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Unit 3505price $2,071square feet 1,199availibility Aug 22
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Unit 3310price $1,661square feet 1,147availibility Aug 22
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Unit 1215price $1,681square feet 1,147availibility Aug 22
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Unit 3312price $1,686square feet 1,147availibility Now
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Unit 3422price $1,685square feet 1,075availibility Aug 22
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Unit 1519price $2,329square feet 1,327availibility Aug 22
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Unit 1219price $2,204square feet 1,327availibility Aug 23
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Unit 3320price $1,627square feet 1,136availibility Aug 25
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Unit 3215price $1,882square feet 1,136availibility Sep 12
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Unit 1320price $1,979square feet 1,460availibility Aug 27
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Unit 1310price $2,007square feet 1,202availibility Sep 19
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Unit 1312price $2,071square feet 1,321availibility Sep 19
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Unit 3217price $1,920square feet 1,237availibility Sep 30
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Unit 1405price $2,175square feet 1,237availibility Sep 30
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Unit 2202price $1,313square feet 892availibility Now
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Unit 1214price $1,353square feet 892availibility Aug 29
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Unit 3505price $2,071square feet 1,199availibility Aug 22
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Unit 3310price $1,661square feet 1,147availibility Aug 22
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Unit 1215price $1,681square feet 1,147availibility Aug 22
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Unit 3312price $1,686square feet 1,147availibility Now
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Unit 3422price $1,685square feet 1,075availibility Aug 22
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Unit 1519price $2,329square feet 1,327availibility Aug 22
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Unit 1219price $2,204square feet 1,327availibility Aug 23
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Unit 3320price $1,627square feet 1,136availibility Aug 25
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Unit 3215price $1,882square feet 1,136availibility Sep 12
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Unit 1320price $1,979square feet 1,460availibility Aug 27
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Unit 1310price $2,007square feet 1,202availibility Sep 19
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Unit 1312price $2,071square feet 1,321availibility Sep 19
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Unit 3217price $1,920square feet 1,237availibility Sep 30
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Unit 1405price $2,175square feet 1,237availibility Sep 30
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities. Use the Cost Calculator to add these fees to the base price.
- Utilities & Essentials
- Trash Services - DoorstepAmount for doorstep trash removal from rental home.$30 / mo
- Washer/Dryer RentalAmount for rental of washer and dryer. May be subject to availability.$30 / mo
- Pest Control ServicesAmount for pest control services.$5 / mo
- Utility - Billing Administrative FeeAmount to manage utility services billing.$5 / mo
- Internet ServicesAmount for internet services provided by community.$70 / mo
- Utility - Water/SewerUsage-Based (Utilities) Amount for provision and/or consumption of water and sewer servicesVaries
- Renters Liability Insurance - Third PartyVaries
- One-Time Basics
- Due at Application
- Administrative FeeAmount to facilitate move-in process for a resident.$250
- Application FeeAmount to process application, initiate screening, and take a rental home off the market.$75
- Due at Move-In
- Utility - New Account FeeAmount to establish utility services.$15
- Access DeviceAmount to obtain an access device for community; fobs, keys, remotes, access passes.$30
- Security Deposit (Refundable)Amount intended to be held through residency that may be applied toward amounts owed at move-out. Refunds processed per application and lease terms.$500
- Due at Move-Out
- Utility - Final Bill FeeAmount billed to calculate final utility statement.$15
- Due at Application
- DogsMax of 2, 80 lbs. Weight LimitRestrictions:Rottweiler, Doberman Pinscher, Pit Bull, Terrier/Staffordshire Terrier, Chow, Presa Canarios, Akita, Alaskan Malamutes, Wolf-Hybrid, or any mix thereof.Read MoreRead LessComments
- CatsMax of 2, 80 lbs. Weight LimitComments
- Pet Fees
- Pet FeeMax of 10. Amount to facilitate authorized pet move-in.$300
- Pet RentMax of 10. Monthly amount for authorized pet.$25 / mo
- Garage
- Parking FeeMax of 2. Amount for garage parking space/services. May be subject to availability.$20 / mo
- Additional Parking Options
- Other
- Storage Unit
- Storage FeeMax of 10. Amount for usage of optional storage space. May be subject to availability.$50 / mo
- Renters Liability/Content - Property ProgramAmount to participate in the property Renters Liability Program.$15 / mo
- Renters Liability Only - Non-ComplianceAmount for not maintaining required Renters Liability Policy.$11.25 / occurrence
- Reletting FeeMarketing fee related to early lease termination; excludes rent and other charges.100% of base rent
- Payment Services - Third PartyAmount for using a third party, electronic payment processing service (i.e. credit card, ACH, etc.).$14.99 - $45 / occurrence
- Intra-Community Transfer FeeAmount due when transferring to another rental unit within community.$300 / occurrence
- Access/Lock Change FeeAmount to change or reprogram access to rental home.$75 / occurrence
- Early Lease Termination/CancellationAmount to terminate lease earlier than lease end date; excludes rent and other charges.100% of base rent / occurrence
- Legal/Eviction FeesVaries
- Security Deposit - Additional (Refundable)Additional amount, based on screening results, intended to be held through residency that may be applied toward amounts owed at move-out. Refunds processed per application and lease terms.100% of base rent
- Returned Payment Fee (NSF)Amount for returned payment.$30 / occurrence
- Utility - Vacant Processing FeeAmount for failing to transfer utilities into resident name.$50 / occurrence
- Late FeeAmount for paying after rent due date; per terms of lease.10% of base rent / occurrence
- Insufficient Move-Out Notice FeeAmount for not providing notice to move-out as required by lease.100% of base rent / occurrence
- Utility - Vacant Cost RecoveryUsage-Based (Utilities) Amount for utility usage not transferred to resident responsibility any time during occupancy.Varies
Property Fee Disclaimer:
Security Deposit may change based on screening results, but total will not exceed legal maximums. Some items may be taxed under applicable law. Some fees may not apply to rental homes subject to an affordable program. All fees are subject to application and/or lease terms. Prices and availability subject to change. Resident is responsible for damages beyond ordinary wear and tear. Resident may need to maintain insurance and to activate and maintain utility services, including but not limited to electricity, water, gas, and internet, per the lease. Additional fees may apply as detailed in the application and/or lease agreement, which can be requested prior to applying.
Pet breed and other pet restrictions apply.
Parking, storage, and other rentable items are subject to availability. Final pricing and availability will be determined during lease agreement. See Leasing Agent for details.
Details
Lease Options
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7 - 12 Month Leases
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Short term lease
Property Information
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Built in 2010
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188 units/5 stories
Matterport 3D Tours
Select a unit to view pricing & availability
About Pencil Factory Flats
Welcome to Pencil Factory Flats, a boutique collection of studios, one1-, and two2- bedroom apartment homes in Atlanta. Cutting-edge amenities, meticulously groomed grounds, and a dedicated staff contributes to a higher standard of living. With easy access to downtown Atlanta, the Beltline, and world-class dining at Krog St. Market, not to mention and the propertys own expansive retail options and amenities, Pencil Factory Flats offers the convenience you have worked hard to deserve. Our property features expansive retail options and amenities, including a luxurious swimming pool, a modern clubhouse, and a spacious BBQ/party area.
Pencil Factory Flats is an apartment community located in Fulton County and the 30312 ZIP Code. This area is served by the Atlanta Public Schools attendance zone.
Unique Features
- Wired for High-Speed Internet
- On-Site Mailboxes
- Wood Plank Flooring
- 1, 2 & 3 Bedroom Lofts & Flats
- Large Patios/Juliet Balconies*
- Energy Star Stainless Steel Appliances
- Google Fiber Community
- Granite Countertops
- 9-20 ft Ceilings / Vaulted Ceilings
- 9-20 ft. Ceilings/ Vaulted Ceilings
- City view
- Parking Deck
- Expansive Retail Shopping
- Stainless Steel Appliances
- Courtyard View*
- Garden Bathtubs/Separate Showers+
- Hardwood Flooring
- Large Patio / Juliet Balconies *
- Washer/Dryer in select units*
- Courtyard View
- Dramatic Views of Downtown/Midtown Atlanta*
- Hardwood/Concrete Floors*
- Mahogany Wood Cabinetry
- Stand Up Showers & Garden Tubs*
- Stellar Views of Downtown & Midtown
- Washer / Dryer*
Community Amenities
Pool
Fitness Center
Playground
Clubhouse
Controlled Access
Recycling
Business Center
Grill
Property Services
- Community-Wide WiFi
- Wi-Fi
- Controlled Access
- Maintenance on site
- Property Manager on Site
- 24 Hour Access
- On-Site Retail
- Trash Pickup - Curbside
- Trash Pickup - Door to Door
- Recycling
- Renters Insurance Program
- Grocery Service
- Online Services
- Planned Social Activities
- Pet Play Area
- Public Transportation
- Key Fob Entry
Shared Community
- Business Center
- Clubhouse
- Lounge
- Multi Use Room
Fitness & Recreation
- Fitness Center
- Spa
- Pool
- Playground
Outdoor Features
- Sundeck
- Cabana
- Courtyard
- Grill
- Picnic Area
- Zen Garden
Student Features
- Study Lounge
- Walk To Campus
Apartment Features
Washer/Dryer
Air Conditioning
Dishwasher
Washer/Dryer Hookup
Loft Layout
High Speed Internet Access
Hardwood Floors
Walk-In Closets
Highlights
- High Speed Internet Access
- Wi-Fi
- Washer/Dryer
- Washer/Dryer Hookup
- Air Conditioning
- Heating
- Ceiling Fans
- Smoke Free
- Cable Ready
- Satellite TV
- Storage Space
- Double Vanities
- Tub/Shower
- Sprinkler System
- Wheelchair Accessible (Rooms)
Kitchen Features & Appliances
- Dishwasher
- Disposal
- Ice Maker
- Granite Countertops
- Stainless Steel Appliances
- Pantry
- Island Kitchen
- Kitchen
- Microwave
- Oven
- Range
- Refrigerator
Model Details
- Hardwood Floors
- Carpet
- Tile Floors
- Vinyl Flooring
- Dining Room
- Office
- Den
- Vaulted Ceiling
- Bay Window
- Views
- Walk-In Closets
- Linen Closet
- Loft Layout
- Double Pane Windows
- Window Coverings
- Large Bedrooms
- Balcony
- Patio
- Porch
- Community-Wide WiFi
- Wi-Fi
- Controlled Access
- Maintenance on site
- Property Manager on Site
- 24 Hour Access
- On-Site Retail
- Trash Pickup - Curbside
- Trash Pickup - Door to Door
- Recycling
- Renters Insurance Program
- Grocery Service
- Online Services
- Planned Social Activities
- Pet Play Area
- Public Transportation
- Key Fob Entry
- Business Center
- Clubhouse
- Lounge
- Multi Use Room
- Sundeck
- Cabana
- Courtyard
- Grill
- Picnic Area
- Zen Garden
- Fitness Center
- Spa
- Pool
- Playground
- Study Lounge
- Walk To Campus
- Wired for High-Speed Internet
- On-Site Mailboxes
- Wood Plank Flooring
- 1, 2 & 3 Bedroom Lofts & Flats
- Large Patios/Juliet Balconies*
- Energy Star Stainless Steel Appliances
- Google Fiber Community
- Granite Countertops
- 9-20 ft Ceilings / Vaulted Ceilings
- 9-20 ft. Ceilings/ Vaulted Ceilings
- City view
- Parking Deck
- Expansive Retail Shopping
- Stainless Steel Appliances
- Courtyard View*
- Garden Bathtubs/Separate Showers+
- Hardwood Flooring
- Large Patio / Juliet Balconies *
- Washer/Dryer in select units*
- Courtyard View
- Dramatic Views of Downtown/Midtown Atlanta*
- Hardwood/Concrete Floors*
- Mahogany Wood Cabinetry
- Stand Up Showers & Garden Tubs*
- Stellar Views of Downtown & Midtown
- Washer / Dryer*
- High Speed Internet Access
- Wi-Fi
- Washer/Dryer
- Washer/Dryer Hookup
- Air Conditioning
- Heating
- Ceiling Fans
- Smoke Free
- Cable Ready
- Satellite TV
- Storage Space
- Double Vanities
- Tub/Shower
- Sprinkler System
- Wheelchair Accessible (Rooms)
- Dishwasher
- Disposal
- Ice Maker
- Granite Countertops
- Stainless Steel Appliances
- Pantry
- Island Kitchen
- Kitchen
- Microwave
- Oven
- Range
- Refrigerator
- Hardwood Floors
- Carpet
- Tile Floors
- Vinyl Flooring
- Dining Room
- Office
- Den
- Vaulted Ceiling
- Bay Window
- Views
- Walk-In Closets
- Linen Closet
- Loft Layout
- Double Pane Windows
- Window Coverings
- Large Bedrooms
- Balcony
- Patio
- Porch
| Monday | 9am - 6pm |
|---|---|
| Tuesday | 9am - 6pm |
| Wednesday | 9am - 6pm |
| Thursday | 9am - 6pm |
| Friday | 9am - 6pm |
| Saturday | 10am - 5pm |
| Sunday | Closed |
Atlanta, Georgia is one of the most well-known cities in the country, recognized for its Southern charm and modern sophistication. This city is full of surprises – from towering skyscrapers to historic, brick-lined sidewalks, Atlanta has it all. Atlanta’s economy is remarkably diverse. It’s a major transportation hub and is home to the world’s busiest airport, Hartsfield-Jackson Atlanta International. This booming metropolis is the third most popular filming destination with several major movie studios, and is a communications hub with CNN, Cox Enterprises, the Weather Channel, and Turner Broadcasting.
The city of Atlanta is one of the fastest-growing tech hubs in the nation as well. Fortune 500 companies thrive here, with headquarters including Delta Airlines, UPS, Coca-Cola, and Home Depot. Universities that call Atlanta home include Georgia State University, Georgia Tech, Clark Atlanta University, and Emory University.
Learn more about living in Atlanta| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Walk: | 13 min | 0.7 mi | |
| Drive: | 5 min | 2.5 mi | |
| Drive: | 5 min | 2.6 mi | |
| Drive: | 7 min | 2.9 mi |
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
View GreatSchools Rating Methodology
Data provided by GreatSchools.org © 2025. All rights reserved.
Transportation options available in Atlanta include King Memorial, located 0.2 mile from Pencil Factory Flats. Pencil Factory Flats is near Hartsfield - Jackson Atlanta International, located 9.7 miles or 16 minutes away.
| Transit / Subway | Distance | ||
|---|---|---|---|
| Transit / Subway | Distance | ||
|
|
Walk: | 3 min | 0.2 mi |
|
|
Walk: | 8 min | 0.4 mi |
|
|
Walk: | 9 min | 0.5 mi |
|
|
Walk: | 10 min | 0.5 mi |
|
|
Drive: | 4 min | 1.8 mi |
| Commuter Rail | Distance | ||
|---|---|---|---|
| Commuter Rail | Distance | ||
|
|
Drive: | 8 min | 4.8 mi |
| Airports | Distance | ||
|---|---|---|---|
| Airports | Distance | ||
|
Hartsfield - Jackson Atlanta International
|
Drive: | 16 min | 9.7 mi |
Time and distance from Pencil Factory Flats.
| Shopping Centers | Distance | ||
|---|---|---|---|
| Shopping Centers | Distance | ||
| Walk: | 9 min | 0.5 mi | |
| Walk: | 12 min | 0.7 mi | |
| Walk: | 15 min | 0.8 mi |
| Parks and Recreation | Distance | ||
|---|---|---|---|
| Parks and Recreation | Distance | ||
|
The Georgia Capitol Museum
|
Walk: | 14 min | 0.7 mi |
|
Trees Atlanta TreeHouse
|
Walk: | 20 min | 1.1 mi |
|
Park Pride
|
Drive: | 2 min | 1.3 mi |
|
Zoo Atlanta
|
Drive: | 4 min | 1.4 mi |
|
Trees Atlanta
|
Drive: | 3 min | 1.5 mi |
| Hospitals | Distance | ||
|---|---|---|---|
| Hospitals | Distance | ||
| Walk: | 10 min | 0.5 mi | |
| Drive: | 2 min | 1.2 mi | |
| Drive: | 4 min | 1.8 mi |
| Military Bases | Distance | ||
|---|---|---|---|
| Military Bases | Distance | ||
| Drive: | 10 min | 5.4 mi | |
| Drive: | 22 min | 11.5 mi |
Property Ratings at Pencil Factory Flats
We have had a horrible experience trying to get things fixed in our apartment. We have submitted several work orders for issues including mice, a leaking washing machine, and a broken dryer--along with other things. They have not addressed in any of the concerns.
Property Manager at Pencil Factory Flats, Responded To This Review
We're sorry to hear about your experience and truly appreciate you bringing these concerns to our attention. This is not the level of service we strive to provide. We’d like the opportunity to make things right—please reach out to the office directly so we can review your work orders and ensure each issue is properly addressed. Your comfort and satisfaction are important to us, and we’re committed to improving your experience.
Pencil Factory Flats has been a great place to live! The community feels laid-back and welcoming, and the location is perfect. Close to everything but still peaceful. The apartments are modern and comfortable, and the people here are friendly. It’s been an easy, enjoyable experience overall. I highly recommend!
Property Manager at Pencil Factory Flats, Responded To This Review
Hi there - 100% satisfaction is our goal! Great to see Pencil Factory Flats gave you such a great experience.
Coming in, I had good expectations even though the reviews online were horrible. Once I moved in, I knew it was gonna be a lot of problems, but I still had hope. Into no surprise, I have not been able to get my sink fixed that has been weekend since I moved in, I haven’t received my mailbox key since I moved in. I submitted work orders and still no answers to those. I’m very disappointed because for the first time I didn’t listen to the reviews and they were true. I expect no better from real estate agents or companies. Very disappointed/disgusted but I will thug it out until my lease is up and I’ll be out of that mess.
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand your frustration. Please know that our team has made attempts to reach out to you directly to follow up and see how we can help resolve the issues you've mentioned. The office is open six days a week, and we encourage you to stop by at your convenience so we can work with you to address the concerns with your sink, mailbox key, and any outstanding service requests. Your comfort and satisfaction are important to us, and we want to ensure you receive the support you deserve. We appreciate your patience and the opportunity to make things right.
I want to love where I live but it is clear that everyone that works here is just going through the motions of doing their jobs. No one gives the impression they care very much.
Property Manager at Pencil Factory Flats, Responded To This Review
Hi there - I'm sorry to hear that your most recent visit didn't the standards we strive for. I'll share your input with team so we can do better next time!
Good floor plans. That’s about it. The rest is negative.
Property Manager at Pencil Factory Flats, Responded To This Review
Hi - I'm so sorry to hear your experience didn't meet your expectations (or our standards),feel free to reach out directly to see what we can do to make it right.
Any serious maintenance issues are barely addressed. While ive lived here ive had my AC break about 5 times with the front office dragging their feet to fix it as well as literal mold in my unit they refused to fix aswell. After telling me they'd need to fix the door frame and floors damaged from water intrusion, they just put paint over it so I cant guarantee most of these units dont have mold that are just covered in paint
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for your feedback. While we cannot guarantee that repairs will never be needed in your apartment, please know that we always strive to address any issues as quickly as possible. We encourage you to reach out to us directly with any concerns so we can work to resolve them promptly. Your satisfaction is important to us, and we are here to assist you in any way we can.
In the 15 or so days since I moved in, my experience with Pencil Factory Flats has been the furthest thing from satisfatory. Several apartment appliances were faulty, broken, or dirty at time of move-in, and no issue has been resolved as of writing this review. As it stands, I do not intend to recommend this residential community to anyone looking to move to Atlanta.
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for taking the time to share your experience. We sincerely apologize for the issues you’ve encountered since moving in. Your satisfaction is very important to us, and we’re committed to addressing the concerns you've raised about the appliances. We’d like to work with you directly to resolve these matters as quickly as possible. Please reach out to our management team at pencilfactory@greystar.com, so we can ensure that your apartment meets the high standards we strive for. We value your feedback and hope to turn your experience around. Thank you for your understanding.
Pencil Factory Flats offers beautiful floor plans and is located in a conveniently central location to all major highways. The management on the other hand makes the living experience not so lovely. The staff changes frequently, they do not keep their word, lie about processes and procedures, only have two maintenance men for a huge complex, theft and crime are high. Greystar as a corporation does not care about their residents or our safety. They just want their money on time and any negligence you may experience during the month due to their lack of proper property management falls by the waste side. Plain and simple.
Property Manager at Pencil Factory Flats, Responded To This Review
We're sorry to hear about your experience at Pencil Factory Flats. It's disheartening to learn that our management team fell short of your expectations and that you've encountered difficulties during your time with us. We take all feedback seriously and are committed to addressing your concerns. We strive to provide a comfortable and safe living environment for all our residents, and we understand the importance of consistency and reliability in management. We apologize for any inconvenience caused by staff turnover and any miscommunication regarding processes and procedures. Regarding maintenance, we acknowledge the challenges of servicing a large complex with a limited number of staff. Rest assured, we are constantly evaluating and optimizing our resources to ensure timely and efficient maintenance services for our residents. Your comments regarding safety and security are of utmost importance to us. We continuously work to implement measures to enhance the safety of our community and minimize any risks of theft or crime. As for your perception of our corporate entity, we want to assure you that resident satisfaction and well-being are at the forefront of our priorities. We are committed to fostering a positive living experience for all residents and welcome any further feedback or suggestions you may have to help us improve. Please feel free to reach out to our management team directly to discuss your concerns in more detail. We appreciate your feedback as it helps us to identify areas for improvement and strive for excellence in our service delivery.
I’ve been happy with my experience living here. No one bothers me, I feel safe, & I have an ample amount of space & ability to make my apartment feel like a home.
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you so much for taking the time to share your experience! We're thrilled to hear that you've been enjoying your time in our community. Providing a safe and comfortable living environment where our residents feel at home is always our top priority. If there's anything we can do to make your experience even better, please don't hesitate to let us know. We appreciate having you as part of our community!
If you appreciate a safe environment, timely assistance, responsive staff, clean and stress free move in, and full functioning amenities DO NOT MOVE HERE!
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for sharing your feedback with us. We genuinely appreciate your insights and take them very seriously. We are deeply sorry to hear about your experience. We want to inform you that there have been significant changes within our community since your review. We have implemented a new permanent team on-site dedicated to addressing the concerns and needs of our residents promptly and effectively. As we strive to continually improve our community, we have taken into account the feedback provided by residents like yourself. Our new team is committed to creating a safe, comfortable, and stress-free environment for all residents. We encourage you to give us another chance to exceed your expectations and experience the positive changes we've made. Please feel free to reach out to us directly if you have any further concerns or if there's anything we can do to enhance your living experience with us. Thank you again for your valuable feedback.
Due to the lack of security and the poor upkeep of this property, I will not be renewing my lease nor will I recommend anyone to live here. I dont feel like I like in an apartment community, I feel like I am living in an extended stay hotel. No communication to the residents whatsoever. Multiple changes in management.
This is a great property in a prime location. It is definitely a great investment.
Property Manager at Pencil Factory Flats, Responded To This Review
Hi there - 100% satisfaction is our goal! Great to see Pencil Factory Flats gave you such a great experience. Awww… thanks again for this wonderful response!
The office staff was amazing and very helpful. My application process was seamless and moving in was easy as well. I had no setbacks or issues. I did have to place a work order request and it was taken care of the following day which was nice. I chowed the place because it’s super close to my job and I loved the way the apartment looked.
Property Manager at Pencil Factory Flats, Responded To This Review
It's wonderful to hear about your positive experience with our office staff and your seamless application process! We strive to make moving in as easy and stress-free as possible for all our residents, so it's fantastic to know that we met your expectations. We're delighted that you found our team to be helpful and accommodating, and we're thrilled that you're enjoying your new apartment. Our goal is to provide a comfortable and convenient living environment, and we're glad to hear that the proximity to your job and the aesthetics of the apartment are meeting your needs. Additionally, we're pleased that we were able to promptly address your work order request. Your satisfaction and comfort are important to us, and we're committed to ensuring that any issues are resolved efficiently. Thank you for choosing to live with us! If you ever need anything or have any further feedback, please don't hesitate to reach out. We're here to make your living experience as enjoyable as possible.
Billy, the Leasing Agent, went above and beyond expectations during the tour. His patience, great demeanor, and flexibility made the experience enjoyable. The Pencil Factory Flats is steeped in history, it comes down to what you desire. For me, the abundance of windows is a plus, as I love sunny spaces. If you decide to tour the place, make sure to ask for Billy. He is a top-rate professional who provides excellent customer care. Win-win, indeed!
Property Manager at Pencil Factory Flats, Responded To This Review
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Location is dope. I’m a native. Prime area, near belt line & Kroc street market.
Property Manager at Pencil Factory Flats, Responded To This Review
Hi, we are so happy to read such a great review about Pencil Factory Flats!
Communication with staff and maintenance is the worst I've ever experienced. I feel like I have a part-time job just following up with them. New management, same issues.
Property Manager at Pencil Factory Flats, Responded To This Review
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to discuss this with you. Please reach out to us at (404) 525-7000 at your earliest convenience to discuss further.
Honestly what can you possibly say good about this place. Management sucks, something new breaks or stops working every month. Our elevator buttons literally have been broken since I moved in back in May and it is now October and the service sticker inside the elevator says it hasn’t been serviced since 2021! So crazy plus they make you pay for every single night that you have a guest which is $8.75 every single day. The only thing you possibly could say good about this place is that maintenance does try to help but they know the management sucks so it isn’t much they can do past their expertise.
Property Manager at Pencil Factory Flats, Responded To This Review
We are unpleased that you are having an enjoyable experience at the community. Please give us a chance to turn things around for you. Contact us or email at pencilfactory@ram-mgt.com. We look forward to speaking with you.
Hit or miss great location but sometimes no so helpful just recently changed management team so it’s a bit hetic . But overall not a bad place to live for the price
Property Manager at Pencil Factory Flats, Responded To This Review
We appreciate you taking the time to leave a review and we apologize for any inconvenience caused during the transition of our management team. We are glad to hear that you find our location great and overall, it is a good place to live considering the price. Thank you for sharing your feedback with us.
Fantastic area, can get to everywhere you want to be in the city quickly while also offering a quieter area! Also some amazing choices for fantastic views.
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for taking the time to leave a review of our apartment complex. We appreciate your positive feedback about the area and the great views.
Overall I enjoy living here. Things have improved over time. It’s much quieter and I truly appreciate that. There are still some improvements that can be made but overall my experience has been pretty good.
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for taking the time to leave a review of your experience living here. We are glad to hear that things have improved and you appreciate the quieter environment. We apologize for any areas where we can improve, and we appreciate your feedback as we strive to make your experience even better.
Amazing. Great service I really enjoy the ability to move around. The location is great and that is something I favor the most. The leasing office does a good job of responding as well
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you so much for your positive review! We are thrilled to hear that you enjoyed our service and the convenience of our location, as well as our responsive leasing office. We truly appreciate your feedback!
The apartments are very nice. The community is well-kept. The only complaint would be that people do not pick up after their pets and in this heat, it can be pretty bad. Otherwise, I love it here!
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for taking the time to review our apartment community. We appreciate your feedback and apologize for any inconvenience caused by the pet waste. We will address this issue to ensure a cleaner environment for our residents. We are glad to hear that you love living here.
Move in process was smooth and easy! I didn’t have to worry about anything. Everyone was transparent about everything and always super kind!
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for taking the time to leave a positive review about your move-in experience! We're glad to hear that everything went smoothly and that our team was transparent and kind. We appreciate your feedback!
First weekend complete and these are some things I noticed. Leading with the positives, the area is busy from Thursday to Sunday. Parking is not as competitive as I thought it would be. Facilities and areas are clean aside from the obvious dumpster. Communication is great from the office people. Negatives are the apartment was not clean thoroughly before move in and items are broken to include drawers, ice maker, outlets, and toilet.
Property Manager at Pencil Factory Flats, Responded To This Review
Hi there, thank you so much for your positive comments about Pencil Factory Flats! If you're ever in need of more help, please let us know!
So far it's been a good experience. A few things could use improvement but overall a great place to live. It's in a great location, access to public transportation and more.
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for your review and for acknowledging that overall it has been a good experience living at our place. We appreciate your feedback regarding the areas that could use improvement, and we will take them into consideration in our efforts to continually enhance the experience for our residents. Sincerely, The Team at Pencil Factory Flats
I have lived at Pencil Factory for approximately eight years. I am on my second lease after moving back a few years ago. The location of property is perfect. You are less than five minutes away from all interstates. The Beltline is down the street. Multiple restaurants are a short walk away including Krog st and Madison Yards. The staff are amazing. Koko, Jordan, and Joseph deserve kudos for turning the property around after a previous property management firm before Ram did not do the property justice. They have made several improvements in the aesthetics and safety of the property. If you are able to get a apt with downtown view…the views are spectacular. You can see the entire downtown skyline all the way to Buckhead. Everything in Atlanta is expensive. The prices are fair for location and age of property. I would definitely recommend this property.
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
frustrations with maintenance and management but the building and apartments themselves are pretty nice and well sized. also located in a good spot
Property Manager at Pencil Factory Flats, Responded To This Review
Hi there, thank you for taking the time to let us know about your recent experience. If you'd be willing to provide more feedback, please reach out to us at (404) 525-7000 so we can assist you further.
The front office is always so helpful,including maintenance..I love living at pencil factory. The community is gated so I feel safe here. Very convenient
Property Manager at Pencil Factory Flats, Responded To This Review
Hi there, thank you so much for your positive comments about Pencil Factory Flats! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I love the area I am close to everything you can need the staff is really nice and the whole community is nice and friendly if you don’t like interacting with people this is not the place for you
Property Manager at Pencil Factory Flats, Responded To This Review
Hello, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Overall, Pencil Factory has been a great place to live in the last 5 years. Property Management has changed hands several times, but the current people are good for recieving your packages in the leasing office.
Property Manager at Pencil Factory Flats, Responded To This Review
We appreciate your positive review about your recent experience with us!
My move in was smooth and any issues that I had with my unit were promptly addressed. I have only been here a short time but am enjoying my experience so far and am looking forward to exploring my surrounding neighborhood, lounging by the pool and working out in the gym.
Property Manager at Pencil Factory Flats, Responded To This Review
Hi, we are so happy to read such a great review about Pencil Factory Flats! Please don't hesitate to reach out if there's anything additional we can do for you.
I lived here in 2019 as a student and just moved back in this year. I love the location and energy. My favorite part is that I don’t have to drive far for work. I also like the fact that I can pretty much walk to any where i would like and eel safe.
Property Manager at Pencil Factory Flats, Responded To This Review
Hi, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Awesome so far. Leasing office staff are super friendly and moving in was a breeze. Love the unit and the location as well. Highly recommend
Property Manager at Pencil Factory Flats, Responded To This Review
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Pencil Factory Flats. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pencil factory is a dope place to live . The staff is friendly and tries to assist whenever they can . Also security and maintenance are on point I feel safe and it’s always smells like a fresh clean !
Property Manager at Pencil Factory Flats, Responded To This Review
Wow, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your time here. Take care!
I'm new to Atlanta and immediately felt welcome after touring this building. Joseph was accessible throughout the application process, and extremely helpful. Coco (hope I spelled it right) has also been great with sharing information and helping me get adjusted. One perk is the area is full of great brunch spots and boutiques, giving residents plenty to do on the weekends. I'm happy I chose this building!
Property Manager at Pencil Factory Flats, Responded To This Review
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Pencil Factory Flats! Please don't hesitate to reach out if there's anything additional we can do for you.
This is a long, but honest review of my experience in Building 1 of the Pencil Factory. There have been positive changes to the appearance of the complex such as murals, new paint, updated pool chairs and new office furniture, but the things that truly matter and ensure the safety of the residents have not been prioritized. I've been living at this property for 3 years and this past year has been the absolute worst. There has been more than 4 changes in management, with each company bringing new fees, and more excuses. The cardio equipment in the gym has been broken for five months, the apartment walls are paper thin so be prepared to hear your neighbors' conversations, private concerts and every step they take (if above you). There is only one maintenance man, Andre', who works extremely hard but due to short staffing, requests take months to be filled. My car has been broken into four times, and even while parked in view of the security cameras and the robber's identity being clear as day, arrests were never made. As recent as a few weeks ago, over 20 residents had their vehicles damaged and broken into with no remedy or assistance from the leasing office or Fulton County Police. The property is located ABOVE a very busy strip of retail spaces, so you would think keeping the building secure would be a priority but it's not. The resident gate and building entry point doors (which used to require a key fob for access) have been broken for over three months, inviting all kinds of randoms not only onto the property but into our hallways. Amid the gates still being broken, management has implemented an hourly parking fee for our visitors and will boot residents AND visitors for not complying. Expecting a package? Good luck! Most delivery drivers leave packages pilled by the community mailbox outside instead of bringing them to your door, so many boxes go missing. If the package is left with a member of the leasing staff, they will not notify you that they have it & months could go by. There is a monthly pest control fee added to the rent but units are not serviced monthly. I could go on in regard to the gunshots and other issues, but I think you get the point. I give the property two stars because I love the location, and the size of my apartment. If you're going to be harassed monthly to pay thousands of dollars in rent, at least pay it at a place where your needs will be prioritized, and your building will be secured. Pencil Factory Flats is not it.
Property Manager at Pencil Factory Flats, Responded To This Review
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
Do not live here! Here's a list of their ongoing issues, I strongly doubt if there will be any improvement in the near future: 1) Safety issue: -gunshot in the building in 2021, google it by yourself. -The elevator didn't work - for few months, and I stayed on the 3rd floor. - There's some stolen car abandoned in the parking area - for at least 6 months with no one taking care of it. - The gate of parking lot was almost always open(or just broken). The door in each floor of the parking lot was unlocked most of the time. - Some doors in the parking lot are pried. I at least twice saw suspicious people lingering around the parking lot. 2) Trash issue , filthy environment, low quality home equipment: -In our apartment, the carpet was very filthy when we moved in, the doors in the apartment were full of dust, the laundry area was full of trash, the showering areas are full of black mold! -The carpeted hallway is unbelievably dirty and stains all over, so does the elevator and the parking lot. -The management team decided to put cheap chemical air aroma stuff in the hallway instead of just hiring people to pick up the trash and seriously clean the carpets. 3) No problem-solving for the tenants: -Never on time: we paid for their valet trash and very often they don't pick up trash on time - without telling us in advance. -My packages and my partner's mails were gone for no reason - this happened at least 3 times for me and 2 times for my partner in 8 months. -On top of that, I 'found' my first lost package right in the apartment office. It was sitting there for 4 months. I 'found' it because I was in the office for my another lost package, the people there told me they don't know where my package was again. Then, they went back to their mail room and handed me the package arrived 4 months ago! - Pencil factory apartment was sold twice in a year. Every time when they are sold, tenants are asked to pay for extra dollars just to be able to continue to pay their rent using the new online system. This charge is unreasonable. Among all the issues above, still the management people decided to spend money on drawing more colorful paintings outside the wall of the parking lot(July 2022 was when I moved out, it's still on) - to sugarcoat all the real issues that we as tenants all care about. So, please make a smarter choice, save your money by not choosing pencil factory flats!
Property Manager at Pencil Factory Flats, Responded To This Review
Hi, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention.
This apartment used to be great! a bang for your buck! but now we have new management and they SUCK. They could not care less about how they inconvenience you. They do not care if things happen in the apartment. The trash piles up. doors are broken everywhere. the leasing managers will lie to you about their information if they don't want to talk to you anymore. Just extremely difficult with a lack of compassion.
Property Manager at Pencil Factory Flats, Responded To This Review
Hi there, we regret to hear that you are displeased with your recent experience with us.
There is not one redeeming quality about this property. The worst living experience I have ever had. Poorly maintained units in every way, Entry holes throughout the apartment for pests to enter. Roaches. The rats at the garbage area are literally unbelievable. There are probably more rats in that area than tenants. So many that you run them over leaving the garage and they sit there and collect flies. I honestly don't have the words to tell you how bad the vermin are. There is speed racing in the garage. It's not uncommon to hear cars racing through. A racing car hit a parked car and the racers left their inoperable car right in the middle of the garage. The inside of the building is nasty. Neighbors leave all kinds of trash at the entryways and all over the parking deck. Security is a joke, the entry doors rarely work. They're either propped open or broken. USPS, Amazon whoever leaves the package down at the mailboxes. Not secured. Good luck w/ that. Maintenance. Not sure there is any. My ice maker was broken from the time I moved in, until the time I moved. Nothing is an emergency. You get on "the list". So yeah, this place is absolutely a nightmare,
Property Manager at Pencil Factory Flats, Responded To This Review
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Pencil Factory Flats, more like Problem Factory Flats. This is your warning not to move in here. My roommate and I have been living here for 5 months and we've already experienced more problems between the complex, staff, and maintenance than we've experienced anywhere else. Since moving in in August these are all the problems we've had to deal with: The ice maker was broken when we moved in. The door lock broke within the first 2 weeks of us living there, broke again 3 weeks later. My car was broken into in the gated resident parking garage, Pencil Factory told me they don't have any security cameras in the resident garage (great job protecting your residents). The toilet in the master bathroom started leaking, took days to get a maintenance person to come to fix it. The sink/garbage disposal in the kitchen started leaking and it took them a week to fix it. Our HVAC in our apartment broke and then the maintenance guy put an AC unit in our window that was covered in dust and grime and started to blow leaves into our living room when he turned it on. Not to mention he did a terrible job putting it in the window to where there were gaps letting in all the hot/cold air. This was supposed to be temporary, but a week after it was installed, Pencil finally found out our condenser was broken and they needed to order a new one. 4 weeks later they still haven't come to fix the HVAC and it took me calling multiple times asking to speak to the manager to get it fixed. It finally got fixed after a whole month with no HVAC. Our ice maker broke again and it took them over 2 weeks to come to fix it, and now today, 2 days later after they "fixed" it, it's broken again as we found puddles of water on the floor of the kitchen and in the freezer from the ice maker leaking. As well as our HVAC just broke again and as we've had it set to 70 degrees it will not go down below 78 degrees for the last 2 days. This morning was the straw that broke the camel's back as I went down to the leasing office to report both our ice maker and HVAC being broken again and I was met with attitude from the lady at the desk. I told her the ice maker needed to come to be fixed today as it was leaking and the best she could give me was "the maintenance guys aren't on site right now but I can let them know but if they don't think its an emergency then they aren't going to come today". Therefore I would have to put in a request and wait 2 weeks for them to come to fix it like last time.
Property Manager at Pencil Factory Flats, Responded To This Review
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Fair pricing, high quality beautiful apartments located in the middle of the city. Just perfect really
Property Manager at Pencil Factory Flats, Responded To This Review
We appreciate your positive review about your experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
The one star is for location. This is the worst living situation I have ever suffered through in my life. Poorly managed amenities, decrepit structure and insufferable noise. Walls shake from cars/trucks passing by, you can hear every footstep from your upstairs neighbors, it sounds like the ceiling could collapse from their movement. The complex clearly needs a face lift that has been avoided for years. Hidden fees within their rent agreement add up here as well. I found this place and was excited because it is close to GSU. SAVE YOUR MONEY. This will be the most miserable lease you’ve ever signed. I wish I had known how terrible this place would be. I would add pictures but it’s hardly necessary, this place doesn’t care that paint is peeling. They don’t care that the walls are paper thin & I wake up from massive thuds weekly, THEY DONT CARE. Spend your money for where it will be valued, NOT at the pencil factory.
Property Manager at Pencil Factory Flats, Responded To This Review
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
I think the maintenance guys are very good but overwhelmed
Property Manager at Pencil Factory Flats, Responded To This Review
Hi there, thank you for taking the time to leave a review for us at Pencil Factory Flats.
I would recommend it because it's in a greater location downtown and has well dated amenities.
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for your recommendation of Pencil Factory, we really enjoy having you as one of our Neighbors!!
It's in a good location in downtown so you're close to everything and the staff are nice.
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for saying that about the team here at Pencil Factory. It truly makes our day to hear how we are doing, and we also enjoy being called nice. Just as we enjoy having you as one of our fantastic Neighbors!!
It’s close to campus and they’re up to date modern units.
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for the rating and review. We do take pride in Pencil Factory and we are happy to hear you are happy here as well. If there is anything you need, please let us know. Pencil Factory Team
Would still recommend for location and quality of the apartments themselves but would advise them that getting maintenance done will be slow.
Property Manager at Pencil Factory Flats, Responded To This Review
Hello, thank you for sharing your positive experience! Until the next time we meet, take care!
Have outlned above my concern/dissatisfaction with the grounds. Also, there is not nearly enough lighting in the main drive in at the leasing office, making it difficult to feel completely safe arriving home at night.
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for taking the time to leave us your honest feedback.
The location is convenient and the apartments themselves are updated and spacious. I love that parking is convenient and gated. I have had a positive experience during my first few weeks here. The one thing that Could be improved based on my experience here would be the package receipt. I along with many other people do not get off until 5:30 pm. It's very difficult to get back to the office in time to pick up packages when the office closes at 6 pm. Repurposing the business center into a package room with a key code system would be a better use of the space. Overall, I have no reason not to recommend Pencil Factory Flats and would do so based on my experience here during the past few weeks.
Property Manager at Pencil Factory Flats, Responded To This Review
Thank you for your rating and review of Pencil Factory. I want you to know that we are looking into the parcel lockers this year, and also our office hours will be changing back to 9AM-6PM when the time changes. If you ever have a package that you must have, please let us know and we can go an set it right inside your door for you, that way you do miss out on it. We pretty much are a full service team here for our Neighbors and we understand. Thank you again and just let us know if you ever need us to wait a few extra minutes for you in the office or if you would like for us to place it inside your front door. We are here to help you!! Bobby Starnes, CAM Business Manager
Would - Good office staff, nice flats, excellent location Wouldn't - Dirty hallways/lobbies/stairwells, thin ceilings/floors, pricey ps. Please put tall trashcans and building entries/lobbys/stairwells
Property Manager at Pencil Factory Flats, Responded To This Review
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Pencil Factory Flats Photos
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Pencil Factory Flats has studios to three bedrooms with rent ranges from $1,313/mo. to $2,329/mo.
You can take a virtual tour of Pencil Factory Flats on Apartments.com.
Pencil Factory Flats is in Sweet Auburn in the city of Atlanta. Here you’ll find three shopping centers within 0.8 mile of the property. Five parks are within 1.5 miles, including The Georgia Capitol Museum, Trees Atlanta TreeHouse, and Park Pride.
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349 Decatur St SE
Atlanta, GA 30312