Pavilion Village

Overall, I like living here — we’ve been here a while and it’s felt like home. But there are definitely things that need attention. People leave Walmart carts all over the complex, and it makes the place look neglected. On top of that, a lot of dog owners aren’t picking up after their pets, which is frustrating and unsanitary. It would be great if we could all take a little more pride in keeping the community clean and respectful. A few small changes would really go a long way!!

Decent community to live in so far, not too noisy and not super crowded. Sometimes traffic can be rough being so close to the PNC stadium but nothing too crazy

It just feels like the atmosphere here is declining. the energy within the new staff in the office is hostile and does not feel as though we can properly approach them. Its is unfair that we are being charged for services like trash that have such strict windows that 90% of residents cannot benefit from and then we are being penalized on top of being required to pay for the service. a 5-7pm window for trash pick up is absolutely ridiculous for those of use who have traditionally working hours, or physical restraints due to illness, age or disability. Then to charge residents for having a the trash bin out of their doors when that has been the rule for Y E A R S is insane. I hope you seek renegotiation with your contractor because I know for sure i am not the only one upset about this. Its clear that the focus is solely on impressing incoming residents instead of supporting and maintaining current ones.

My roomie and I have talking about all of the changes that have been implemented in the community and how pleased me are about them! The cameras, the pool, the community socials etc, were very satisfied! May I suggest the next area to renovate be the gym room? Specifically the weight room? Some of the machines don’t work or are out dated and some of the weights are missing or damaged. It would really mean a lot to the community! Thank you guys again and keep up the great work!

Has been very good for my family. My friends who have come over also love all of the features, and how well everything is up-kept. Good decision on our first time apartment list.

Good complex gets better over time but management changes a lot . So far so good on improvements with complex . I hope it’s stay a welcoming and peaceful community.

I like it here and compared to other places in Charlotte it's affordable. My apartment is cozy, the community is nice, the location is great, and the staff are friendly and helpful.

Great the area is clean nice and not to much lose either noise either. Amazing pool and clubhouse and full gym as well it’s like everything you need with wall art next door

It’s amazing. Just wish the gate was fixed sooner rather than later because it would make me feel safer. Maybe we could do something like food truck every Friday in the summer

I love living here. Property is kept clean. It’s very quiet and I have never had a problem either with neighbors or management. The maintenance team are very quick and efficient.

Great changes, great staff, great fun……….. the only thing is the gate that aggravated me. Fix it. Close it! Everything else is very well kept

I have been feeling great about being a resident here at the Pavillion lately. The management seems to be doing everything they can to make this a safe, fun place to live. I enjoy the meet and greets we have which allow us to learn more about who lives in the community. I watch the maintenance guys go around every morning picking up trash that tenants leave on the premises. When I have a maintenance request they are quick to answer the call.

It’s a nice community they always come and help and they keep it clean they make sure the community always look presentable as well as u won’t really hear a lot of nose just the regular walking and people going up to their apartment

In the almost 2 years living in this apartment complex, I’ve had no real bad experiences! The staff are helpful and kind. The only “complaint” is that more maintenance/handman/woman staff should be hired for repairs to minimize the wait.

I feel very happy. It's a nice experience living here. The office staff is very nice. The atmosphere is very calm. So far, I recommend it 100 percent.

The community is well kept and quiet. If I have a maintenance issue, they are quick to respond and fix the problem. I like it here, I'm at home. MB

Tori was very helpful and welcoming she's awesome very good customer service . From the beginning of the move in process to the end she was able to provide accurate information and meet all deadlines

The apartments are nice as well as the amenities. It is a great community with very few disturbances. Maintenance and the staff are very friendly and do a great job.

I've been here 2 weeks and everything has been going smoothly so far. My only complaint is "damages" from the last tenants weren't fixed and the water heater needed to be reset, but my homegirls fixed it. Other than that we love the place.

The complex didn’t do a great job with maintenance on apartment prior to my move in. That’s my opinion. There where touch up painting on cabinets that could have been done, the light over the stove wasn’t replaced, the sinks stoppers were not work, etc.

This is my second time reviewing this property and telling future residents to beware. I have lived at this property for many years and can attest to being treated unfairly when it comes to issues pertaining to management. In November, I had a neighbor who moved in above me with a large dog. I’ve had issues with the dog running back and forth making noises as well as today being the second time the resident had a dog in his unit that caused issues to my living and personal items. The first time the tenant allowed someone to bring a dog that was not on a leash and I was able to capture it on my ring camera. Management later responded with pet rules via email. On today, I notice wet spots and hair all over my patio furniture that I believed to be urine and immediately notified management and requested a call due to taking a video that captured a dog on the patio. I later received 3 emails, one from the regional manager and two from the property manager. I was informed due to the patio being wood, things are going to drop down through the crack and them insinuating it was water because they took photos of a water bowl. I am highly disappointed with this property and constantly being told a dog has more rights than a paying tenant. I work hard for my items and should not have to deal with them being destroyed by dog waste or dander. I do not recommend anyone to live here. Please beware of this property as they do not care about tenants or their rights. This is definitely a pet friendly property.

Neighborhood is quiet just wish the staffing was better when it comes to communication. Decent amount of car break ins also so make sure you consider getting a garage.

it is nice here, i wish the gate would be fixed so it can operate correctly. It is near alot of shops and stores and that is nice the location is good

The apartment complex is fine but we need the gates to be fixed permanently. It seems like they are broken every other month. Also there needs to be better dog clean up. Too many dogs are using the bathroom and not enough people picking up after their dog. The complex should hire someone to pick up the poop

So far so good, the community is great! I work uptown so highway access is awesome! Everything that I need is super close that’s another plus for this area.

Good clean house looks like new and peaceful. wind direction is good waiting for good fortune. My daughter and wife likes new house. We are shifting within these week.

Amazing community, office staff is professional and does an amazing job making you feel at home. I love the fact that it’s right beside Walmart, I can literally walk there. I’m super excited to call this community home.

The leasing process was fantastic! Marquis was extremely responsive and helpful. We were able to sign the lease within a week and moved in soon after. Love living here so far and the location is decently walkable if you don't have a car.

Not a bad place just your car could get broken into like mine, so you need to make sure you don’t carry any valuable items in your car. But other than that not bad.

I’ve recently moved to the community and I was a little skeptical at first being I wasn’t able to receive the keys to the unit as discussed prior to arriving. Once received, the apartment was clean and as photos without the hard wood. We were told that our apartment would be one with vinyl throughout but the carpet is okay too. There’s minimal maintenance that needs to be done inside the unit as well but overall the community is nice, the area is also a plus, and so far contacting administration when needed hasn’t been an issue of mine. We are going to continue to feel out the area as we settled in here and hope for the best moving forward. As of now, so far so good.

I love it here very welcoming and peaceful. The office staff are very sweet and the customer service is awesome. My new neighbors has already reached out to welcome me and my daughter and we are so excited to start our new life here in Charlotte.

Amazing I recently moved in to pavilion village it’s so clean and quite the staff are very helpful and kind ur just in ur own little world really when u live here

I like this complex I have been living here for many years the staff are nice and the maintenance service is good But there is a problem that bothers me from the neighbors who live above me Very annoying and make a lot of noise.

I’ll been here for a week everything is going great. I just got asset to residential portal thankfully. I must say office staff is very knowledgeable and professional I thank them for helping with online application moving procedures.

The move in process was hectic, the staff seemed like they didn’t want to do their job and lots of issues with communication. The apartment itself is nice though.

We have been here 8 years and the biggest problem has been the constant changing in the office. Before you get to know one group another one has been hired. And which each group the rules change. The rules for the parking lot and trash removal are forever changing. I currently have a rental car because I purchased another car this week. The dealership gave me a rental while my car is repainted. I was told I only have 4 days to have the rental in the parking lot. While is that rule in place? The rental is a 2024 with valid tags and I am a tenant with a good record. I don't understand the logic. I am pressuring the dealership to get my new car to me but I should have to worry about their car being towed away if my new car isn't ready in 4 days! This makes me think we are not allowed to have rental cars.

I have enjoyed living at Pavilion Village over the last three years. If I wasn't getting married soon, I would live here for many more years.

Love the location. Not bad but a little noisy at times, dogs barking. Living on bottom floor no fun. Office staff is wonderful, have always been helpful.

I’ve lived here for over 6 years and overall, it’s a convenient place, especially being next to Walmart. However, the laundry room is rarely available or open, and there are frequent issues with the computers in the computer room. TVs outside by the pool/lounge area often don’t work, and the trash valet service is inconsistent. This place could easily be a 10/10 with some upgrades and better management. I miss the old maintenance crew—they were more reliable. There’s been too much turnover in staff year after year, which affects the quality. Overall, I’d rate it 3.6/5

I have been a resident at pavilion village since 2017 and have truly seen this property go from great to worst as a result from the many changes in staffing roles with property managers, assistant property managers, and leasing agents. I’ve had to make many complaints on neighbors such as leaving trash outside of their doors for several days, children being left unattended/unsupervised in the breezeways and playing near residents doors, being attacked by a neighbors dog that was not listed on their lease or cleared by the property and was unleashed when the attack happened, residents using Walmart carts and leaving them in various locations of the property, residents not picking up after their dogs, residents smoking marijuana and cigars in the breezeway, pool, and patios when we all have signed a smoking addendum that says smoking is prohibited, receiving a in person visit from the current property manager and during conversation she stated that marijuana is almost legal and there is not much they or law enforcement will do, finding out there was a German cockroach infestation in my particular building that has been affecting my unit and others without notice, feeling uncomfortable due to a neighbor coming to my home several times a day clothed and unclothed just for staff to tell me he wanted to make a complaint regarding my television, and etc. This property may look nice on the outside but as others reviewed before, they tend to enforce certain rules for certain people. I am not sure if I will be renewing my lease another year as I’m sure the rules will change again as staff rotate. I do not plan to have any further discussions with staff as they do not care about the residents who care about the property. Tour/ live here at your own discretion. ***Side note: maintenance has been amazing with responding to problems***

Staff has made my move a pleasurable experience ! Property managment team is thorough and very informative . I’m glad I’ve decided to call Pavillion Village home sweet home !!!!

I had a water leak issue, and with kids I need it fixed fast. Alyssa made sure to send maintenance over asap, and the issue was resolved in no time!

My move in was really good, and process was very easy, the community is nice and peaceful. The people that work in the leasing office is really sweet.love my apartment!

Loving my apartment so far! The community is in a convent area close to the highway for travel to and from the inner city and plenty of stores and restaurants around as well.

its alright they grab my trash most of the time the noise is a annoying but I can just tune it out mostly, and I like doing this rewards thing.

Wonderful experience with the property management. They never delayed me and also answered my questions, and knew what they were talking about. Very reliable and respectful.

Finding Pavillion Village while shopping at Walmart before going to another apartment complex (new), was the best thing that could have happened. Katelyn’s A rated service was amazing. She truly wants me to have a top notch home love experience. I love my new community. The upkeep is another big win for me.

It’s a beautiful apartment complex and the staff are very very nice and helpful! The apartments are very clean and updated and the amenities are great as well

En realidad yo soy nueva en la comunidad no tengo mucho que decir gracias ?? ?? espero muy pronto decirles muchas cosas buena de la comunidad.

I love love love the property! My apartment is beautiful, community quiet, neighbors friendly. Maintenance is quick and helpful, office staff is nice.