Nine88 Apartments

Heather and Sarah were amazing throughout the leasing and move in process. Everything was very smooth and communication was exceptional! Have been moved in for 2 weeks and so far we are loving it! No complaints!

5 stars John always handles service requests in a timely manner and always satisfactory!

John is excellent John was able to diagnose my issue right away and helped adjust my cabinet too. He is personable and funny

Helped fix fan and door Thank you for always helping our maintenance requests promptly and with a kind attitude.

Amazing The tour was an amazing experience. The apartment and all its amenities are wonderful and clean. Rent is Very competitive priced. The tour guide was absolutely delightful and informative I am definitely looking forward to living here.

Great tour! Great tour! Great staff too I really enjoyed speaking with Heather and looking forward to maybe living within the commons in the future.

Thank you Sarah My partner and I visited this apartment building by chance. I drove into the wrong parking lot, but we liked what we saw so we walked inside. We didn't have an appointment but Sarah still showed us around the entire complex and answered lots of questions. She is great! The gym, the clubhouse, and the outdoor spaces are all beautiful. And we loved the dog park. We are looking forward to the building and the great neighborhood soon.

Very nice apartments and salesperson is very nice too. Thanks for showing it to me. i ll be in touch if i needed one.

Communication: Every time that I have tried to speak verbally with the front desk, it seems like only one person is there. Then so, the front desk is always touring potential residents or doing something else so you have to be lucky to catch them. There are two administrative workers and the first line is great and very knowledgeable but cannot handle all matters-leading to the site manager. The best bet would be to email, but then again the site manager takes forever to respond and is only physically present a few days a week. Maintenance: My personal experience has been TERRIBLE. I have had 2 maintenance request so far First maintenance request: I was told in my apartment tour that I would be getting a trash bin. Moving in, I didn’t have it and after submitting a maintenance request, did not hear anything back in three weeks. I emailed about it and received my trash bin that same day Second maintenance request: About a month and a half after moving in, my refrigerator stopped working. I submitted a maintenance request, and had someone look the next day. I was told that it would take two weeks for some parts to come in and never heard anything back. I emailed, no response. A week later again I emailed, no response. A week later again, I emailed expressing the inconvenience and finally received a reply letting me know that it was forwarded to management. I also spoke in person with the front desk, letting me know verbally and in email that I would get my food expenses reimbursed. After sending forward the receipts, that was NOT the case. Besides that, I was told that they would send someone to look at my fridge AGAIN. I’m assuming they lost track of my request and had to cover their tracks. Instead of immediately receiving an apology and/or reconciliation, the manager blamed it on a staff change for their error. That is not the tenants problem. Even though I was told I would be reimbursed on my food, I was only given $250 concession credit for reconciliation of my dining expenses during the month long period of not having a place to store my groceries. Public Spaces: The amenities are nice and the space is quiet. However, it’s important to note that the Wi-Fi within the gym and common office space only work 20% of the time. Hot Tub and gym is maintained regularly and common spaces kept clean

The property managment team is terrable. The staff do nothing but blow people and issues off. For the last two months we have been living with one elevator for almost 200 units. The other two elevators have been turned off for almost 2 month. During that time the residents have not recived any explination why the elevators dont work. When you go down to complain all they say is "we are waiting on our vendor". They will not communicate with you on imoprtant issues like the above but they will send you multiple emails telling you to pay your rent on time. The maint staff is twice as bad. Been here over a year and they still have not addressed the move in items. The building was built on the chep. The laminate floor is startinig to pull up and this is supposed to be a new building. Also the building shakes violently every time a truck drives by. Also they do not and refuse to clean the windows. The lease should be your first clue something is wrong. It is 100pages long. I have been renting all my life and I have never had a lease longer than 15-20 pages, including amenndments. Do not rent here. Now they are charging residents for an error that Conservice made. They are forcing residents to pay over $100 more for water and garbage for the nest three months. My bill for has always been around $60 for water and garbage. at any of the places I rented including here. Now they are charging me $198 for the same service with no warning what so ever. These guys are terriable!!! Some of the residents are talking about seeking legal counsel.

My experience with the service at this apartment has been nothing short of disappointing. The staff consistently fails to respond to my emails and phone calls, leaving me feeling ignored and frustrated. Even when they do respond, their attitude is often rude and dismissive. It's disheartening to pay a premium price for an apartment and be treated so poorly. While the apartment itself has its merits, the subpar service significantly detracts from the overall experience. As a current resident, I hope to see improvements in the staff's professionalism and responsiveness in the future.

Nine 88 apartments is a well appointed luxury apartment complex with great amenities.

Beautiful new building with state of the art amenities. Conveniently located close to major highways and public transportation (BART/SamTrans), as well as across the street from a major grocery retailer.

First Let me start by saying I have rented for over 45yrs and this is the worst property management that I have ever had to deal with. Like another reviewer stated the whole building shakes when ever someone closes a door. I live on the top floor and it feels like an earth quake every time the people below me close a door. They use the latch system to access every thing. Who ever the idiot was that placed sensor in the elevators only placed them 24in off the floor and yes I have measured. You have to use your cell phone access your apt and the elevator. Even to go down you have to scan with your phone. That is not security and is totally uncalled for. I have watch a woman struggle to reach down and try to scan while holding her child. Also if you don't have your phone on you and you have to leave the apartment in a hurry like when the fire alarm keeps going off, you are then locked out of your apartment. Since the office is closed there is no way to contact anyone to let you in. This is the most stupid set up I have ever seen. They also use a valet trash system. The people that they use are terrible. When they pick up the trash they throw the trash can liner on the ground next to the trash can. When the fire alarm goes off and you come out of your apartment you trip over the plastic can liner. The office staff when you first contact them to rent seems really nice but once you sign the 88 page lease they will blow you off. I have been here for almost a year and they still have not addressed the items on the move in check list. Yes the appliances are nice, but the building is like living in a prison. Again I have rented for over 45years and I have never had a lease that was more than, at most, 25 pages. The lease that they make you sign is 88 pages. Make sure you know that before you apply!

This only one star is to the "everything looks new and nice" community. I was actually quite OK with this property till the last weekend when I got new neighbors upstairs and found out how flimsy the building is. When my upstairs new neighbors walk, their every footstep would just cause vibration of my entire room, from the ceiling to floor, and of course the walls. I called the property patrol many times a night, and I reported to the management office . All I got was that they "investigated", yet there was no noise found and that next time I'd better to record it as a proof. (Now, please enlighten me how to record such vibration with just a cell phone.) I was also lectured that since I am not living in the penthouse, I should know that sometimes there could be some noise from the neighbors in an apartment. Well, thank you very much for the reminding. I am fully aware of that I am not living in the penthouse. And in fact, I do hear noise from time to time. I can hear the neighbor on the right side with their new baby crying. I can hear the neighbor on the left side trying to make new baby. With all these, I never complain a single word, because I am fully aware that I am living in an apartment where noise could be expected. What I did not expect is that my upstairs neighbor could cause the entire room shaky (literally like earthquake) simply by walking, day and night, not to mention this is a new building. And not to mention this is a "luxury" apartment. So far I have not found a solution to the issue, though the office claimed that they did whatever they can. Maybe that is true. And if that is true, it just prove the poor quality of the construction.

Great leasing office staff and maintenance personnel. A high end home access technology.

NINE88 is an amazing apartment building. The entire building is clean, decorated luxuriously, and smells wonderful. The entire building is keyless — residents use an application called “Latch” to enter and exit all spaces, including apartments, and it’s amazing. I love living here.

Excellent quality and staff has been great. Amenities are the best I have seen at this price level.