Napoleon Apartment Homes

Avoid Napoleon Apartments. Received a $1000 bill after I moved out for replacing broken blinds (which were broken when I moved in) and dirty countertops. Definitely ruined my experience with them.

The controlled access doors malfunctioned our entire 7 month residency here, meaning we were locked out of our own apartment countless times and had to wait outside or in the parking garage for someone inside to (hopefully) notice and let us in. Even if we got locked out during business hours, the leasing office doesn't answer the phone, so we were stuck waiting regardless. We got frequent emails that the doors were being repaired to no avail. This is truly a safety issue that doesn't seem to be taken seriously. Management was practically unreachable; none of my phone calls were answered, emails were not responded to unless I followed up multiple times, and although they have "business hours", there were no staff members to be found in the leasing office or at the reception desk half the time. Construction behind the building caused unplanned power outages and makes the parking garage hard to access. Fire alarms malfunctioned and then were "fixed", except that the next night they malfunctioned again and we all had to evacuate at 2am for the second night in a row. Overall, our experience here was disappointing and frustrating, enough so that broke our lease early so we can live somewhere with a functioning front door.

I wanted to love this apartment, but there are simply too many things to ignore. Aesthetically, the building is beautiful. I wholeheartedly agree with the previous reviewer that spoke on the treatment of management. Although you will receive weekly emails about trash chutes not working, not being able to access the front door (very problematic, especially if you are coming home after dark and forced to walk in an alley to access the back door), the garage being broken, etc., they are not responsive to inquiries about issues that their staff has caused. I have been emailing for months about a bill I believe I was unfairly given, and nothing. Emails to request a breakdown of charges to prove the bill have gone ignored. Also, be prepared for an asinine increase in rent. The rent has increased 25% and I was notified of this increase 45 days before I would have to give a notice to vacate. I am positive they were aware of this increase before I received the notice, and I would have greatly appreciated a little more notice. A 25% rent increase is crazy as is, but especially in a place where you can't even access the front door. Save yourself the headache and move elsewhere. I have never left a review of an apartment complex, but this was just the most disappointing experience, ever.

TLDR; the worst manger team with rip off moveout cleaning charges ($500+) DONT LIVE HERE ???? I’d give the room itself 4/5 from how new it was, but gives 0 for the manager team. Other than those problems that their own staffs caused and took WEEKS to fix (such as broken frontdoor locks, trash chutes didn’t work, broken garage door), we also got ignored by the manger team to respond to various issues and especially when we moved out. I have never write a review for an apartment, but this is the WORST I’ve ever lived at. We were charged $500+ ??cleaning fees from the deposit for a very lightly used room for about a year. These ripped off managers were especially great at ignoring your emails (4 emails) to explain what those deductions were for, but can only can respond with the bank account to transfer money to. Very rude and disrespectful. I’d give 0 star if I could. Please don’t fall to the trap of the look of welcoming mangers like us, it’s a lie. Summerfield Management has not trained their employees so well apparently. FIND A BETTER PLACE TO LIVE IF YOU DON’T WANT TO BE OVERCHARGED FOR CLEANING FEES.