Misora
388 Santana Row,
San Jose,
CA
95128
-
Monthly Rent
$2,782 - $7,312
-
Bedrooms
Studio - 3 bd
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Bathrooms
1 - 3 ba
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Square Feet
425 - 2,780 sq ft
Schedule a tour today! In-person, self-guided, and virtual tours available. Misora Santana Row is an artfully designed oasis. The resort setting is picture-perfect with a breathtaking pools and sun-kissed private decks. The poolside cabanas, luxurious spa and walled green gardens are in perfect contrast to the liveliness offered just outside your front door. The studios, 1, 2 and 3-bedroom flats, lofts and townhomes give you modern, sleek design and well-appointed features to meet your every need. Greystar California, Inc. dba Greystar Corp. License No. 1525765 Broker: Gerard S. Donohue License No. 01265072
Pricing & Floor Plans
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Unit 2125price $2,782square feet 561availibility May 24, 2099
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Unit 2133price $2,883square feet 591availibility Dec 31, 2099
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Unit 2127price $2,883square feet 569availibility Dec 31, 2099
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Unit 2227price $3,961square feet 786availibility Jul 4
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Unit 2131price $3,648square feet 767availibility Dec 31, 2099
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Unit 2137price $4,283square feet 877availibility Dec 31, 2099
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Unit 1304price $4,631square feet 1,147availibility Jun 8
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Unit 2521price $4,881square feet 1,329availibility Jun 21
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Unit 1523price $4,606square feet 1,262availibility Dec 31, 2099
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Unit 1528price $4,833square feet 1,205availibility Dec 31, 2099
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Unit 2433price $7,312square feet 2,780availibility Dec 31, 2099
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Unit 2323price $6,558square feet 1,483availibility Jun 8
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Unit 2125price $2,782square feet 561availibility May 24, 2099
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Unit 2133price $2,883square feet 591availibility Dec 31, 2099
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Unit 2127price $2,883square feet 569availibility Dec 31, 2099
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Unit 2227price $3,961square feet 786availibility Jul 4
-
Unit 2131price $3,648square feet 767availibility Dec 31, 2099
-
Unit 2137price $4,283square feet 877availibility Dec 31, 2099
-
Unit 1304price $4,631square feet 1,147availibility Jun 8
-
Unit 2521price $4,881square feet 1,329availibility Jun 21
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Unit 1523price $4,606square feet 1,262availibility Dec 31, 2099
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Unit 1528price $4,833square feet 1,205availibility Dec 31, 2099
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Unit 2433price $7,312square feet 2,780availibility Dec 31, 2099
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Unit 2323price $6,558square feet 1,483availibility Jun 8
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities.
- One-Time Move-In Fees
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Application Fee$35
- Dogs Allowed
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Monthly pet rent$70
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Pet deposit$500
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Weight limit80 lb
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Pet Limit2
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Comments:We welcome 2 pets per home. There is a $500 pet deposit per pet. Pet rent is $70 per pet. Aggressive breeds are prohibited. Please call for complete pet policy information.
- Cats Allowed
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Monthly pet rent$70
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Pet deposit$500
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Weight limit80 lb
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Pet Limit2
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Comments:We welcome 2 pets per home. There is a $500 pet deposit per pet. Pet rent is $70 per pet. Aggressive breeds are prohibited. Please call for complete pet policy information.
- Parking
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OtherParking is $100 - $125 per vehicle. Please call our leasing office for more details.$125/mo
- Storage Fees
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Storage Unit$0/mo
Details
Lease Options
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Available months 13
Property Information
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Built in 2013
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212 units/5 stories
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Furnished Units Available
Matterport 3D Tours
Select a unit to view pricing & availability
About Misora
Schedule a tour today! In-person, self-guided, and virtual tours available. Misora Santana Row is an artfully designed oasis. The resort setting is picture-perfect with a breathtaking pools and sun-kissed private decks. The poolside cabanas, luxurious spa and walled green gardens are in perfect contrast to the liveliness offered just outside your front door. The studios, 1, 2 and 3-bedroom flats, lofts and townhomes give you modern, sleek design and well-appointed features to meet your every need. Greystar California, Inc. dba Greystar Corp. License No. 1525765 Broker: Gerard S. Donohue License No. 01265072
Misora is an apartment community located in Santa Clara County and the 95128 ZIP Code. This area is served by the Campbell Union attendance zone.
Unique Features
- Hard Surface Countertops
- *In Select Units
- Custom Home Quality Fixtures & Finishes
- Billiard & Gaming Tables
- Custom Home Quality Appliances
- Serenity Lounge
- Stainless Steel Appliances
- Wine Tasting Room
- 1, 2, 3 bedroom homes, lofts and townhomes
- Fireplace Lounge
- Lap Pool, Lounging Pool & Spa
- Private Cinema
- Private Theater
- Serenity Studio
- High Efficiency Cooling & Heating System
- ILounge & Conference Center
- Outdoor Bbq & Dining Facilities
- Outdoor BBQ and Dining Facilities
- Wine Lockers
- Multiple Unique Finish Palettes
- Panoramic Views*
- Business and Conference Facilities
- Energy Efficient Stackable Washer & Dryers
- Expansive 9+ Foot Ceilings
- Landscaped Gardens and Fountains
- Large Windows
- Roof Level Pet Park
- Roof Top Commons
- Demonstration Cooking Facilities
- Expansive 9 Foot Ceilings
- Landscaped Gardens & Fountains
- Roman Tubs
- Roof Top Commons Area
Community Amenities
Pool
Fitness Center
Laundry Facilities
Furnished Units Available
- Laundry Facilities
- Controlled Access
- Furnished Units Available
- Online Services
- Planned Social Activities
- Public Transportation
- Business Center
- Lounge
- Fitness Center
- Spa
- Pool
- Gameroom
- Cabana
- Courtyard
- Grill
- Individual Locking Bedrooms
- Private Bathroom
Apartment Features
Washer/Dryer
Air Conditioning
Dishwasher
Loft Layout
High Speed Internet Access
Hardwood Floors
Walk-In Closets
Wi-Fi
Highlights
- High Speed Internet Access
- Wi-Fi
- Washer/Dryer
- Air Conditioning
- Heating
- Ceiling Fans
- Cable Ready
- Storage Space
- Tub/Shower
- Fireplace
- Wheelchair Accessible (Rooms)
Kitchen Features & Appliances
- Dishwasher
- Disposal
- Stainless Steel Appliances
Model Details
- Hardwood Floors
- Carpet
- Tile Floors
- Vaulted Ceiling
- Views
- Walk-In Closets
- Loft Layout
- Window Coverings
- Large Bedrooms
- Patio
- Deck
- Laundry Facilities
- Controlled Access
- Furnished Units Available
- Online Services
- Planned Social Activities
- Public Transportation
- Business Center
- Lounge
- Cabana
- Courtyard
- Grill
- Fitness Center
- Spa
- Pool
- Gameroom
- Individual Locking Bedrooms
- Private Bathroom
- Hard Surface Countertops
- *In Select Units
- Custom Home Quality Fixtures & Finishes
- Billiard & Gaming Tables
- Custom Home Quality Appliances
- Serenity Lounge
- Stainless Steel Appliances
- Wine Tasting Room
- 1, 2, 3 bedroom homes, lofts and townhomes
- Fireplace Lounge
- Lap Pool, Lounging Pool & Spa
- Private Cinema
- Private Theater
- Serenity Studio
- High Efficiency Cooling & Heating System
- ILounge & Conference Center
- Outdoor Bbq & Dining Facilities
- Outdoor BBQ and Dining Facilities
- Wine Lockers
- Multiple Unique Finish Palettes
- Panoramic Views*
- Business and Conference Facilities
- Energy Efficient Stackable Washer & Dryers
- Expansive 9+ Foot Ceilings
- Landscaped Gardens and Fountains
- Large Windows
- Roof Level Pet Park
- Roof Top Commons
- Demonstration Cooking Facilities
- Expansive 9 Foot Ceilings
- Landscaped Gardens & Fountains
- Roman Tubs
- Roof Top Commons Area
- High Speed Internet Access
- Wi-Fi
- Washer/Dryer
- Air Conditioning
- Heating
- Ceiling Fans
- Cable Ready
- Storage Space
- Tub/Shower
- Fireplace
- Wheelchair Accessible (Rooms)
- Dishwasher
- Disposal
- Stainless Steel Appliances
- Hardwood Floors
- Carpet
- Tile Floors
- Vaulted Ceiling
- Views
- Walk-In Closets
- Loft Layout
- Window Coverings
- Large Bedrooms
- Patio
- Deck
| Monday | 9am - 6pm |
|---|---|
| Tuesday | 9am - 6pm |
| Wednesday | 9am - 6pm |
| Thursday | 9am - 6pm |
| Friday | 9am - 6pm |
| Saturday | 9am - 6pm |
| Sunday | 10am - 5pm |
Located about four miles west of Downtown San Jose, Santana Row is a vibrant retail and residential district that blends the feel of a European village with laidback California charm. Santana Row, often referred to as simply “The Row,” offers residents the convenience of living within walking distance of numerous world-class shops, restaurants, and nightlife options.
In addition to its vibrant atmosphere, the Row provides residents with the privacy of spacious, luxurious living quarters, from townhomes to apartments. Santana Row also touts a strong sense of community fostered by access to public kitchens, shared picnic tables, community rooms, regular social events, and more.
The Row is convenient to even more shopping and dining options at nearby Westfield Valley Fair, as well as major area attractions such as the Winchester Mystery House, Municipal Rose Garden, and Rosicrucian Egyptian Museum.
Learn more about living in Santana Row| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Drive: | 5 min | 2.0 mi | |
| Drive: | 8 min | 3.4 mi | |
| Drive: | 12 min | 6.3 mi | |
| Drive: | 15 min | 7.1 mi |
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
View GreatSchools Rating Methodology
Data provided by GreatSchools.org © 2025. All rights reserved.
Transportation options available in San Jose include Fruitdale Station, located 2.7 miles from Misora. Misora is near Norman Y Mineta San Jose International, located 4.7 miles or 9 minutes away, and San Francisco International, located 36.2 miles or 45 minutes away.
| Transit / Subway | Distance | ||
|---|---|---|---|
| Transit / Subway | Distance | ||
|
|
Drive: | 5 min | 2.7 mi |
|
|
Drive: | 5 min | 2.7 mi |
| Drive: | 6 min | 2.9 mi | |
|
|
Drive: | 6 min | 3.0 mi |
|
|
Drive: | 6 min | 3.1 mi |
| Commuter Rail | Distance | ||
|---|---|---|---|
| Commuter Rail | Distance | ||
| Drive: | 7 min | 2.8 mi | |
| Drive: | 7 min | 3.2 mi | |
| Drive: | 7 min | 3.2 mi | |
| Drive: | 7 min | 3.3 mi | |
| Drive: | 8 min | 3.4 mi |
| Airports | Distance | ||
|---|---|---|---|
| Airports | Distance | ||
|
Norman Y Mineta San Jose International
|
Drive: | 9 min | 4.7 mi |
|
San Francisco International
|
Drive: | 45 min | 36.2 mi |
Time and distance from Misora.
| Shopping Centers | Distance | ||
|---|---|---|---|
| Shopping Centers | Distance | ||
| Walk: | 1 min | 0.1 mi | |
| Walk: | 8 min | 0.5 mi | |
| Walk: | 9 min | 0.5 mi |
| Parks and Recreation | Distance | ||
|---|---|---|---|
| Parks and Recreation | Distance | ||
|
Orchard City Green
|
Drive: | 6 min | 3.1 mi |
|
John D. Morgan Park
|
Drive: | 7 min | 3.3 mi |
|
Children's Discovery Museum of San Jose
|
Drive: | 8 min | 4.5 mi |
|
Edith Morley Park
|
Drive: | 8 min | 4.5 mi |
|
McEnery Park
|
Drive: | 8 min | 4.5 mi |
| Hospitals | Distance | ||
|---|---|---|---|
| Hospitals | Distance | ||
| Drive: | 3 min | 1.7 mi | |
| Drive: | 7 min | 4.3 mi | |
| Drive: | 8 min | 4.5 mi |
| Military Bases | Distance | ||
|---|---|---|---|
| Military Bases | Distance | ||
| Drive: | 20 min | 13.2 mi |
Property Ratings at Misora
Crystal and her team are absolutely amazing! She follows up and keeps communicating on many issues that needs fixing. She has a calm and friendly demeanor and she comes across very honest and hard working;—she should be promoted to manager as she conducts herself very professional! I think she is problem solver a fantastic communicator and she is naturally gifted and brilliant when coming up solving problems.
Property Manager at Misora, Responded To This Review
Hi there! Thank you for letting us know we went Beyond Expectations! We'll be sure to share your amazing comments with the team here at Misora! Crystal and the team are always here for you, so please don't hesitate to reach out if there's anything else we can do. Have a fantastic day! - Your Santana Row Living Team
This has been an excellent experience! Everything has been great so far! From initial contact throughout the leasing process all has been professional and efficient!
Property Manager at Misora, Responded To This Review
Hi There! What a lovely thing to say! We appreciate you so much. We hope to be of service to you again in the future. Best wishes, -Your Santana Row Living Team
Cynthia was great to work with, my only complaint is that there are to many email address to register with but I'm sure I will get used to it.
Property Manager at Misora, Responded To This Review
Hi Cristina, Thank you from the bottom of our heart for taking the time to give us this feedback. We appreciate you. We're looking forward to your next visit with us! Can't wait to see you again! -Your Santana Row Living Team
I love Misora for it's prime location in the lively Santana Row where everything is within a walking distance. I like the amenities here the most and I enjoy living in my home sweet home :)
Property Manager at Misora, Responded To This Review
Hello there, Thank you; we appreciate you taking the time to leave this fantastic high star rating review! We are so happy you are here and hope you continue to enjoy your home. Please let us know if there is anything we can do to further assist you. Have a great day! -Your Santana Row Living Team
so far it's been great! service by Nick at the rental office has been super! happy to be in this neighborhood with such great people. love being close to the restaurant and stores I am always at.
Property Manager at Misora, Responded To This Review
Hi There! Wow - we're delighted you had such a fantastic experience at Santana Row. Thank you so much for sharing it with us. We hope you have many more to come! Have a fantastic day! -Your Santana Row Living Team
I really like living here. However, we had a lot of issues when we moved in and a lot of the appliances did not work and the balcony was unsafe to walk on, until we had to alert the office, unacceptable to give an apartment ready to go in that condition
Property Manager at Misora, Responded To This Review
Hi there! Reviews such as yours, really keep us motivated to raise our game even more! We regret to hear of your experience, but are thankful for your feedback. We look forward to meeting all your expectations from here on out. Please let us know if there is anything further we can do for you. Have a fantastic day! -Your Santana Row Living Team
I do like living here however they do raise rent yearly and it’s quite expensive compared to other units that are similar. I probably won’t renew because of that.
The apartments are very nice and the neighborhood is beautiful. My only complaint is the time it takes to make repairs after creating a ticket.
Property Manager at Misora, Responded To This Review
Hi there! 100% satisfaction is our goal! Great to see Misora gave you such a great experience. It's our pleasure to assist! We are aware of the maintenance response time and happy to let you know that we are working through it and hope to have it resolved very soon! Feel free to give us a call with any other questions! We're always happy to help. Best wishes from your Misora team.
While I do enjoy living here, I do not like that they increase the rent every year. This may be my last year here because the increase is quite significant and I know I can find better or just as good for a better price.
So far so good. Pre move in though havnt moved in but so far all application and information has been good. Hopefully this place is better than the reviews.
Property Manager at Misora, Responded To This Review
Hi there - we're thrilled to hear you had such a great experience during the application process! Our team makes it their mission to deliver an excellent experience. We are here if you need any additional info! We are excited to have you as our resident! - Sherry N., General Manager
I enjoy all the different amenities available here at misora. I am new to California and the Bay Area, and this place seems to be really cool.
Property Manager at Misora, Responded To This Review
Hi there - 100% satisfaction is our goal! Great to see Misora and California gave you such a great experience. Thanks again for recommending Misora! Hope you have an amazing day. - Sherry N., General Manager
This is a great facility. Beautiful property that maintenance keeps super clean! Each staff member I’ve came in contact with has been friendly and helpful!
Property Manager at Misora, Responded To This Review
Hi - as always, we're happy to help! Love to hear this! - Sherry N., General Manager
Place is good, always stays pretty clean with the cleaners. however, getting Maintence or repair takes a long time, often gets ignored for weeks. Maybe update the amenities to be more lively.
Property Manager at Misora, Responded To This Review
Hi, thank you for taking the time to submit a review; we are happy to pass along your comments to the team here at Misora. Have a wonderful day.
I like the community. It is super convenient with all the stores , coffee and restaurants. The courtyard is nice and quite with all the plants and flowers. The swimming pool is nice and clean.
Property Manager at Misora, Responded To This Review
Hey there - our pleasure! Happy you had a great experience. Thanks again for recommending Misora! Hope you have an amazing day. - Sherry N., General Manager
I do not believe that Federal Realty is focused on properly maintaining Santana Row or the satisfaction of the tenants in these apartments. I know of a few tenants who have moved because of their dissatisfaction with the property.
Property Manager at Misora, Responded To This Review
We are so sorry we didn't meet your expectations. I'm glad we were able to address your concerns last week and we appreciate your patience and understanding while working through your work orders. Please reach out if you need anything else - Jennifer Ross, Community Manager 408-988-3600
It has been a great experience living here, no issues so far. The only thing it would be an even better experience if the amenities are updated and more well kept.
Property Manager at Misora, Responded To This Review
Thank you for your feedback. We are happy yo hear you have had a great living experience. We are also excited to be planning some renovations in the future! - Jennifer Ross, Community Manager
Unfortunately, the quality has been degraded dramatically in last 2 years. Maintenance is very slow for public areas. When an appliance is broken, its fix takes several months.
Property Manager at Misora, Responded To This Review
Thanks so much for letting us know about your experience. Your honesty gives us the change to improve, so that you for sharing. Please let us know if we can assist with any outstanding maintenance requests in the meantime. - Jennifer Ross, Community Manager 408-988-3600
All round it was okay, not great. Was quite hard to get the actual layout of the apartment we wanted as we still have not seen it even via video, so we may not get what we are expending.
Property Manager at Misora, Responded To This Review
Thanks so much for taking time to let us know about your experience. We're disappointed to hear you weren't satisfied with the information provided to you. Your honesty gives us the chance to improve, so many thanks to you for taking the time to share. If you need more assistance with floorplans I would be happy to help. Please let me know! - Jennifer Ross, Community Manager 408-988-3600
Amazing place to live! I think the best place in the entire Bay Area! You can have everything you need here: shoppings, entertainment, bars, many gyms and etc. Thank you Misora!
Property Manager at Misora, Responded To This Review
Thank you for your 5 start review! Please let us know if you need anything! - Jennifer Ross, Community Manager 408-988-3600
Awesome, Missora Condominium is a great choice for those seeking peace and comfort. Well-maintained environment, organized common areas, and effective security. Perfect for quality and convenience in daily living.
Property Manager at Misora, Responded To This Review
We really appreciate the positive review! Feel free to give us a call with any other questions! We're always happy to help. - Sherry N., General Manager
I love the location of this apartment complex with everything in a walking distance. Great location for night life. Always lively on weekends and weekdays.
Property Manager at Misora, Responded To This Review
Hi there! Thanks so much for taking time to review Misora. We're glad to hear its everything you wanted it to be. Have an amazing week! - Sherry N., General Manager
Great amenities. Beautiful location. Not a fan of the large, increasingly high yearly rent increase. This is not sustainable. I’ve enjoyed my time here at this location, but ultimately not worth the price.
Property Manager at Misora, Responded To This Review
We regret to hear your experience with us wasn't more positive. We truly appreciate your honest feedback. Please know, we take our resident feedback into consideration and find ways to improve our community. - Jennifer Ross, Community Manager 408-988-3600
I've had a great experience living in this community. The staff is friendly and responsive, maintenance requests are handled promptly, and the property is always clean and well-maintained. The amenities are a nice bonus, and the neighborhood is safe and welcoming. Overall, I’m very satisfied with my apartment and the community!
Property Manager at Misora, Responded To This Review
Hi - thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at Misora! Our team makes it their mission to deliver an excellent experience. We're so glad we delivered during your residency and we're here if you need anything! - Sherry N., General Manager
Great apartment complex. Nice pool, hot tub, gym, and entertaining space. Parking garage seems secure - no theft or damages after living here for a year. Maintenance requests are submitted online and are generally handled quickly.
Property Manager at Misora, Responded To This Review
We are so happy to hear that your experience at Misora has been so positive. Don't hesitate to reach out if you need anything! -Jennifer Ross, Community Manager 408-988-3600
Cynthia made my move in process quick and easy! The complex is beautiful and very clean. Everyone that helped along the way has been super helpful and friendly. Great location!
Property Manager at Misora, Responded To This Review
We are so happy to hear that your recent experience with Cynthia and the team has been so positive. Please let us know if you need anything during your stay with us! -Jennifer Ross, Community Manager 408-98 8-3600
Best place to live in the bay. Love the vibes and how clean and safe the environment is. I moved here from Downtown SJ and wow, what a change!
Property Manager at Misora, Responded To This Review
We are happy to hear that you are enjoying your time here at Misora! Please let us know if you need anything. - Jennifer Ross, Community Manager 408-988-3600
Amenities are very good but the availability of the amenities is sometimes restricted unnecessarily. For example the outside grills often have the gas completely turned off. Even calling for assistance does not work. The coffee machine is often broken. Maintenance is slow and inefficient it often takes many request to get something fixed
Property Manager at Misora, Responded To This Review
Hi there. It's discouraging to see that you had a negative experience. We strive for 100% satisfaction, and we regret to find out that this was not the case. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. - Sherry N., General Manager
Santana row is happening though costly .. Misora is nice and service and leasing staff is helpful.. I enjoy sitting in common swimming and garden area..
Property Manager at Misora, Responded To This Review
Thank you for your review, please don't hesitate to reach out if you need anything! - Jennifer Ross, Community Manager 408-988-3600
Great location. Amenities are fun and there is a community feeling without being intrusive. Some issues with repairs being addressed. May have to leave due to the annual 10% increase. Overall I enjoy the community.
Property Manager at Misora, Responded To This Review
Thanks for your review. We are happy to hear you are enjoying being a part of the community at Misora! Please reach out in regards to your renewal so we can go over options with you! 408-988-3600 - Jennifer Ross, Community Manager
Very good. Excellent place to live. Very lively. Great places to hang out nearby. Also, close to my work place. Very safe and gym/pool are really good.
Property Manager at Misora, Responded To This Review
Thank you for the 5 star review! We are happy to see you are enjoying being a resident at Misora! Please reach out if you need anything - Jennifer Ross, Community Manager 408-988-3600
Great experience to date. Very pleased with facilities and service. I love all of the resident activities as well. I plan on renewing my lease.
Property Manager at Misora, Responded To This Review
We're happy to hear you had such a great experience! We look forward to seeing you at the upcoming resident events! We're always here for you, so please don't hesitate to reach out if there's anything else we can do. -Jennifer Ross, Community Manager 408-988-3600
I want to love this place because of the location but there have been so many service issues aim beginning to regret renewing my lease. It took weeks to fix my dryer and again when my AC broke. But now it broke again only a month later during the worst heat of the year. There have also been multiple issues with the water pressure lately and water repeatedly being turned off for hours a day starting at 7 am. It’s not what you should expect from a high end apartment complex.
Property Manager at Misora, Responded To This Review
Thank you for the feedback. We take our residents concerns seriously and want to try and resolve items as quickly as we can. Please let me know if you have current maintenance items that need addressed, we would like to get those completed for you as soon as possible. 408-988-3600 - Jennifer Ross Community Manager
I recently moved into Misora and I couldn't be happier with my decision. The place boasts beautiful architecture that immediately caught my eye. The common areas are spacious and inviting, perfect for socializing or relaxing. The leasing process was incredibly fast and efficient, making my transition smooth and stress-free. Overall, Misora has exceeded my expectations and I highly recommend it to anyone looking for a great place to live!
Property Manager at Misora, Responded To This Review
Hi - 100% satisfaction is our goal! Great to see your recent move in at Misora was such a great experience. Have a wonderful week! - Jennifer Ross, Community Manager
My bicycle was stolen off of my patio. My car was ransacked and several items were taken. I went to the management office and all they did was direct me to security without showing a bit of concern about the theft. Management is misguided, focusing on parking stickers and towing tenant cars as opposed to satisfying the tenants that pay a significant amount of money to reside here. My apartment is literally falling apart at the seems and it’s an embarrassment. I would not recommend this property to anyone
Property Manager at Misora, Responded To This Review
We are disappointed to see you have not had a great experience with us. We strive for 100% satisfaction and looks like we have fallen short with you. We would like to turn your experience around. Please give us a call to let us know the items you need addressed in your home. - Jennifer Ross, Community Manager 408-988-3600
Great location, Misora has nice amenities. but the units condition are very bad, so cheap dirty unreliable appliances that constantly breaks and smells. If they want to change appliances, they put used ones from other tenants, its ridiculous. Living room should be hard wood not cheap ugly carpet that makes your apartment look bad. They charge so much per month I can't believe everything here are so cheap qualities. This is a luxury expensive apartment and they have the most unprofessional and unhygienic Maintenance workers for all four apartment complexes. every single time they come to fix things, they do Mickey Mouse jobs and leave without fixing the services completely, they fix things without double checking if they work or not, they are always in hurry when they are fixing stuff because they dont and never had enough workers here, thats why it takes days or weeks to get a service request fulfilled by the staff. I don't want to write everything down from maintenance here because its too much for people to read, I've seen them fixing things in my unit so dirty and unhygienic that I couldn't believe they work like this. The housekeepers do the same things as maintenance. The coffee machine in the Misora lounge breaks constantly, since this year I remembered it broke like over 20 times, they keep fixing it and it keeps breaking down, they never changed it to a new one. The securities work in Santana Row are just walking dead, when they go to apartment garages they have to make sure each car has a valid permit to park there, ive seen them just walking in garages without looking at the cars windshield to make sure they valid parking permit. Sometimes they hide somewhere to use their cellphones while they are at work. when you loose something or anyone steals something from you, when you ask securities to check the camera they don’t even look at the cameras and lie to you we did check. one security told me all this, it also happened to me, someone stole my bike in my apartment parking garage and also they my package in the open area it was a big package, they always say we did check and didn’t see anything. I know they lie and don’t check the cameras. I would give Apartment condition, Maintenance, Securities 1 star rating If you only care about the location not the apartment, here is great.
Property Manager at Misora, Responded To This Review
Joe, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We will take this opportunity to improve on our services. The coffee machine vendor repaired the machine last week and it's working properly now. We sincerely apologize for the inconvenience this has cau sed you. We hope you are willing to give us another chance.
I've been here for a year and really like living in Santana Row however the management team isn't the best by any means. The following issues are: 1) You can NEVER reach them. They NEVER pick up the phone. When you call it goes to some off site phone and you have to leave a message. The chances of them calling back are better than winning the lottery. 2) THEFT AND LOTS OF IT. If you live here you'd like to receive your packages however the amount of package and mail theft is incredibly high. We've asked the management to install cameras but they've made the excuse that it is a privacy issue. Strange since there are cameras all over the work out rooms. 3) Workout facilities need to be updated. The workout room is meh. There's lots of missing parts, and it's pretty basic. For how much we pay in rent, the highest 1% in the country, it needs to be WAY better than its.
Property Manager at Misora, Responded To This Review
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (408) 988-3600 so we can work towards a resolution. We look forward to hearing from you.
Fun community with plenty of shops and food options. Great apartment community amenities! Nearby park and shopping mall all within walking distance for those who enjoy.
Property Manager at Misora, Responded To This Review
Hello, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Misora!
Management treat residents badly, useless staff treat you with an attitude as if they own the place with a passive aggressive behavior. On my moving day, one of the staff refused to help me with my moving arrangements and walked away as I was asking for help with one of the elevators.
Property Manager at Misora, Responded To This Review
Hello, we regret to hear that your experience with us was not a more positive one. We would like to have a better understanding about your experience. Please reach out to me at (408) 988-3600 at your earliest convenience and I will do our best to resolve this with you. - Sherry N., General Manager
I don’t recommend anyone live in the Santana Row community, the leasing team won’t return your calls, nor will they enforce the rules of the development. Surrounding tenants are allowed to have parties at 3am with the music blaring so loud that the police have been called at least 3 times in the last 2 two weeks. They turn off the water & hot water with no notice and when they do give you notice they don’t turn it back on at the scheduled time nor do they inform you of the delays (Today 1/12/21 the water has been off for over 10hrs). When I put in a maintenance request for the track lighting the community manager actually told me to get a ladder and change it despite the fact it wasn’t working when I initially moved in. I’ve been missing a drawer in my kitchen for over two months and I was informed that they couldn’t replace it due to budgetary reasons. The icing on the cake was when I found a homeless person sleeping in the hallway trash room, I reported to the office who never informed security of the GM of the property.
Property Manager at Misora, Responded To This Review
We truly appreciate your honest feedback. We have addressed the issues surrounding the disruptive resident you referenced and updated our notification policy with our team in order to avoid future communication concerns. Thank you for giving us this opportunity to improve the service we provide to our residents.
amazing amazing apartment !!!! we move a month and half ago to our stunning apt ' and very happy here you have all in one ' no words to descibe the comfot like hotel & the beauty ' even the service building very nice ' strongly recommend :)
Property Manager at Misora, Responded To This Review
Hi there, thank you for taking the time to leave a review for us at Misora. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
Misora Photos
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Misora has studios to three bedrooms with rent ranges from $2,782/mo. to $7,312/mo.
You can take a virtual tour of Misora on Apartments.com.
Misora is in Santana Row in the city of San Jose. Here you’ll find three shopping centers within 0.5 mile of the property. Five parks are within 4.5 miles, including Orchard City Green, John D. Morgan Park, and Children's Discovery Museum of San Jose.
What Are Walk Score®, Transit Score®, and Bike Score® Ratings?
Walk Score® measures the walkability of any address. Transit Score® measures access to public transit. Bike Score® measures the bikeability of any address.
What is a Sound Score Rating?
A Sound Score Rating aggregates noise caused by vehicle traffic, airplane traffic and local sources
388 Santana Row
San Jose, CA 95128