Miro

I recently moved from one unit in the same building to another, larger one. Upon moving in I noticed that the floors were filthy and damaged from the previous tenant. Management has refused to do anything about the damaged floors because it’s just cosmetic. I do not pay the huge amount I pay to live here to have to live with damaged floors. Absolutely ridiculous!! Stay away!!

Beautiful building, but poor management results in unhappy residents. We had fruit flies on the 16th floor for weeks, it was disgusting and it took a while for them to find the source and address it. When I asked for a rent concession for the major inconvenience, they began to play games with semantics around how long it took to address it and something ridiculous around sometimes smells from other residents impact their neighbors, probably a cut and paste from another complaint. No accountability for issues, but they spend an incredible amount of time trying to charge residents extra fees on top of the overpriced rent. My washing machine has stopped working 5 times in 1 year and each time they patch it until the next breakdown as opposed to replacing it. Just not worth the rent, with lack of leadership.

Same situation, different players. Management, especially leasing director, just never take full responsibility for issues, yet will bug you about items they already have. They spend an incredible amount of time trying to find violations to charge you extra, I got repeated notes that my renters ins. had expired, even though I sent documentation several times. They require a lot of work, yet when something goes wrong, like fireflies in the building for weeks, they want us to be patient and offer no concessions for the inconvenience. These flies were so bad the trash room on my floor was inoperable. That was the last straw for me, focus on taking care of your residents as opposed to trying to add fees to the already overpriced rent.

Concierge agents are rude when requesting their help for simple tasks like delivering packages or when asking about amenities. The leasing office is nicer so our family usually talks to them more. The front desk for Miro seems to always be too busy to talk to the residents. The apartments here are overpriced as well. You're paying way above market value for bad customer service.

Terrible experience. Terrible property management. Avoid Miro.

The building is beautiful! I am glad to be a part of all the new amenities that come out each month. The staff here is always nice, informational,n professional, and always communicates with us on all property updates. The social lounge is beautiful the building is always secure and clean. I couldn't ask for a better property for this price.

I have enjoyed living at Miro for the past 4 months! It is a great location in downtown, San Jose with great city views. The amenities are coming along nicely and I am excited for the rest of the amenities to be finished soon. I would 100% recommend this property!

Great location and concept but we are now living in a construction zone. Heat has been out a couple of cool nights, elevators out of service is a normal activity. The amenities that were promised when I moved in are not open and the management company and owners don’t offer proper concessions for all the inconveniences. My car has construction dust So often I’ve simply stopped washing it. Rent too high for all the issues, fix the problems, then you can charge a premium rent.

Living here is like living in a very expensive construction zone. Wait at least a year before moving here. Too expensive for what you get.

Miro has been the far best place I have stayed at. Its the definition of luxury living. I love it here, even though the amenities are 100 percent ready, the staff has been very informative about updates.

Miro is not just a luxury living apartment, its a place you actually call home. The layouts are spacious and comfortable. The staff are amazing and are always on top of everything. The front concierge are the best.

I started viewing Miro some time ago,as it was being built. The staff has been accommodating,helpful and very efficient!They exceeded my expectations and I have the most amazing unit!I am extremely excited to be a part of this amazing community.Being a very busy professional!Coming home to Miro,feels like family.I am super happy and very thankful!

Elegant, but chill vibe in the San Jose downtown. The location is close to everything and the staff do a great job of supporting my knowledge of the area and working to help me during my settle-in period.