Mason Oliver
11 S 12th St,
Phoenix,
AZ
85034
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Monthly Rent
$1,210 - $2,405
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Bedrooms
Studio - 3 bd
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Bathrooms
1 - 2 ba
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Square Feet
615 - 1,324 sq ft
Pricing & Floor Plans
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Unit 4129Hprice $1,390square feet 615availibility Jun 6
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Unit 4109price $1,295square feet 615availibility Jul 23
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Unit 2105price $1,210square feet 615availibility Aug 1
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Unit 5101price $1,510square feet 692availibility Now
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Unit 5134price $1,555square feet 692availibility Now
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Unit 2110price $1,395square feet 692availibility Jul 3
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Unit 2134price $1,420square feet 749availibility Now
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Unit 5133price $1,535square feet 749availibility Now
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Unit 5117price $1,630square feet 749availibility May 24
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Unit 3107price $1,480square feet 850availibility Now
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Unit 5129price $1,620square feet 850availibility Now
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Unit 4127price $1,620square feet 850availibility Now
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Unit 2110price $1,505square feet 890availibility Now
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Unit 3115price $1,510square feet 754availibility Now
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Unit 3123price $1,510square feet 754availibility Now
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Unit 3116price $1,610square feet 796availibility Now
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Unit 3119price $1,535square feet 796availibility Jun 18
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Unit 5128Hprice $1,940square feet 1,080availibility Now
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Unit 2135price $2,025square feet 1,080availibility Jun 6
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Unit 5102price $1,990square feet 1,080availibility Jul 24
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Unit 3108price $1,970square feet 1,142availibility Now
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Unit 2125price $1,950square feet 1,142availibility May 28
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Unit 4118price $2,130square feet 1,249availibility Jun 19
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Unit 5136price $2,370square feet 1,324availibility May 28
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Unit 4102price $2,405square feet 1,324availibility Jun 27
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Unit 4129Hprice $1,390square feet 615availibility Jun 6
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Unit 4109price $1,295square feet 615availibility Jul 23
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Unit 2105price $1,210square feet 615availibility Aug 1
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Unit 5101price $1,510square feet 692availibility Now
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Unit 5134price $1,555square feet 692availibility Now
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Unit 2110price $1,395square feet 692availibility Jul 3
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Unit 2134price $1,420square feet 749availibility Now
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Unit 5133price $1,535square feet 749availibility Now
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Unit 5117price $1,630square feet 749availibility May 24
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Unit 3107price $1,480square feet 850availibility Now
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Unit 5129price $1,620square feet 850availibility Now
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Unit 4127price $1,620square feet 850availibility Now
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Unit 2110price $1,505square feet 890availibility Now
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Unit 3115price $1,510square feet 754availibility Now
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Unit 3123price $1,510square feet 754availibility Now
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Unit 3116price $1,610square feet 796availibility Now
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Unit 3119price $1,535square feet 796availibility Jun 18
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Unit 5128Hprice $1,940square feet 1,080availibility Now
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Unit 2135price $2,025square feet 1,080availibility Jun 6
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Unit 5102price $1,990square feet 1,080availibility Jul 24
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Unit 3108price $1,970square feet 1,142availibility Now
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Unit 2125price $1,950square feet 1,142availibility May 28
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Unit 4118price $2,130square feet 1,249availibility Jun 19
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Unit 5136price $2,370square feet 1,324availibility May 28
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Unit 4102price $2,405square feet 1,324availibility Jun 27
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities.
- One-Time Move-In Fees
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Administrative Fee$200
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Application Fee$50
- Dogs Allowed
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Monthly pet rent$0
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One time Fee$350
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Pet Limit2
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Restrictions:We implement a 2-pet limit per apartment home. Please contact the office for pet fee and pet rent amounts required for each pet. Not approved but not limited to, Pit Bull Terriers, Staffordshire Terriers, Rottweilers, German Shepherd, Presa Canarios, Chow Chow, Doberman Pinschers, Akitas, Wolf hybrids, Mastiffs, Cane Corsos, Great Danes, Alaskan Malamutes, Siberian Huskies. Including any mix of the breeds listed above.
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Comments:Service Animals are exempt from Fees, Breed Restrictions & Weight Maximums.
- Cats Allowed
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Monthly pet rent$0
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One time Fee$350
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Pet Limit2
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Restrictions:We implement a 2-pet limit per apartment home. Please contact the office for pet fee and pet rent amounts required for each pet. Not approved but not limited to, Pit Bull Terriers, Staffordshire Terriers, Rottweilers, German Shepherd, Presa Canarios, Chow Chow, Doberman Pinschers, Akitas, Wolf hybrids, Mastiffs, Cane Corsos, Great Danes, Alaskan Malamutes, Siberian Huskies. Including any mix of the breeds listed above.
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Comments:Service Animals are exempt from Fees, Breed Restrictions & Weight Maximums.
- Parking
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GarageBasic parking in parking garage, 1st come$40/mo
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OtherTandem parking, 2 spaces assigned$100/mo2 Max, Assigned Parking
- Storage Fees
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Storage Unit$0/mo
Details
Lease Options
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Available months 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13,
Property Information
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Built in 2016
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292 units/5 stories
Matterport 3D Tours
About Mason Oliver
What does luxury look like? If you’re in Phoenix, it’s epitomized by Mason Oliver Apartments. Our gorgeous homes feature some of the finest upgrades, amenities and styles you’ll find in The Valley of the Sun. Whether you’re looking for one-, two- or three-bedroom apartments in Phoenix, you’ll find the very best at Mason Oliver. Tour our beautiful apartments today. There are more than a dozen floor plans available at Mason Oliver, starting with a studio layout that is 615 square feet and features washer/dryer connections. After that, it goes up to one-bedroom apartments starting at 692 square feet, two-bedroom apartments starting at 1,022 square feet and three-bedroom apartments that are 1,324 square feet. All units are upgraded with wood-style flooring, modern appliances, updated fixtures and sleek design choices. Amenities at Mason Oliver Apartments start with a resort-style pool that is accompanied by cabanas and plenty of comfortable seating. We have an upgraded fitness center as well and it features new cardio equipment, plenty of weightlifting options and room for yoga. Other amenities at our luxury apartments in Phoenix include an outdoor bar and kitchen area, covered parking, garages and an on-call maintenance team. Our staff will also do whatever it takes to meet your needs. Our location in Downtown Phoenix puts us within walking distance of the area’s top attractions, such as Chase Field, Arizona State University and more. The Phoenix Art Museum is a short drive away, as is the Arizona Capitol Museum. Parks, restaurants, shopping centers and other destinations are all nearby as well. Interstate 10 makes getting to any area of the city of Phoenix a breeze. Up to two pets are allowed at Mason Oliver, making us one of the best pet-friendly apartments in the area as well. Multiple breeds of cats and dogs are welcome. Tour Mason Oliver Apartments today and see what luxury apartment living in Downtown Phoenix is all about.
Mason Oliver is an apartment community located in Maricopa County and the 85034 ZIP Code. This area is served by the Arizona School For The Arts attendance zone.
Unique Features
- Brushed Nickel Fixtures
- Spruce Lifestyle Services
- Gray Cabinets
- Direct Pool Access
- North Mountain View
- South Mountain View
- Ceramic Tile Tub
- City skyline view
- Pool View
- Wood thru out except bedrooms
- Ceramic tile backsplash
- Resort Style Pool
- Stainless steel appliances
- White Quartz/Undermount Sink
- Wood throughout except bedrooms
- 6 inch baseboards
- Downtown View
- Espresso Cabinets
- Full Size Washer & Dryer
- Full Size Washer/Dryer
- 6 Panel Doors
- Firepit Lounge
- Grey Quartz
- Subway Tile
- Black Appliances
- Wood Style Flooring Throughout
Community Amenities
Pool
Fitness Center
Elevator
Clubhouse
Recycling
Business Center
Grill
24 Hour Access
Property Services
- Package Service
- Wi-Fi
- Maintenance on site
- Property Manager on Site
- 24 Hour Access
- Recycling
- Renters Insurance Program
- Online Services
- EV Charging
- Public Transportation
Shared Community
- Elevator
- Business Center
- Clubhouse
- Lounge
- Multi Use Room
- Disposal Chutes
Fitness & Recreation
- Fitness Center
- Pool
- Bicycle Storage
- Media Center/Movie Theatre
Outdoor Features
- Courtyard
- Grill
Apartment Features
Washer/Dryer
Air Conditioning
Dishwasher
Washer/Dryer Hookup
High Speed Internet Access
Hardwood Floors
Walk-In Closets
Island Kitchen
Highlights
- High Speed Internet Access
- Washer/Dryer
- Washer/Dryer Hookup
- Air Conditioning
- Heating
- Ceiling Fans
- Smoke Free
- Cable Ready
- Sprinkler System
Kitchen Features & Appliances
- Dishwasher
- Disposal
- Ice Maker
- Granite Countertops
- Stainless Steel Appliances
- Pantry
- Island Kitchen
- Eat-in Kitchen
- Kitchen
- Microwave
- Oven
- Range
- Refrigerator
- Freezer
Model Details
- Hardwood Floors
- Carpet
- Vinyl Flooring
- Dining Room
- Family Room
- Walk-In Closets
- Linen Closet
- Double Pane Windows
- Window Coverings
- Large Bedrooms
- Balcony
- Patio
- Package Service
- Wi-Fi
- Maintenance on site
- Property Manager on Site
- 24 Hour Access
- Recycling
- Renters Insurance Program
- Online Services
- EV Charging
- Public Transportation
- Elevator
- Business Center
- Clubhouse
- Lounge
- Multi Use Room
- Disposal Chutes
- Courtyard
- Grill
- Fitness Center
- Pool
- Bicycle Storage
- Media Center/Movie Theatre
- Brushed Nickel Fixtures
- Spruce Lifestyle Services
- Gray Cabinets
- Direct Pool Access
- North Mountain View
- South Mountain View
- Ceramic Tile Tub
- City skyline view
- Pool View
- Wood thru out except bedrooms
- Ceramic tile backsplash
- Resort Style Pool
- Stainless steel appliances
- White Quartz/Undermount Sink
- Wood throughout except bedrooms
- 6 inch baseboards
- Downtown View
- Espresso Cabinets
- Full Size Washer & Dryer
- Full Size Washer/Dryer
- 6 Panel Doors
- Firepit Lounge
- Grey Quartz
- Subway Tile
- Black Appliances
- Wood Style Flooring Throughout
- High Speed Internet Access
- Washer/Dryer
- Washer/Dryer Hookup
- Air Conditioning
- Heating
- Ceiling Fans
- Smoke Free
- Cable Ready
- Sprinkler System
- Dishwasher
- Disposal
- Ice Maker
- Granite Countertops
- Stainless Steel Appliances
- Pantry
- Island Kitchen
- Eat-in Kitchen
- Kitchen
- Microwave
- Oven
- Range
- Refrigerator
- Freezer
- Hardwood Floors
- Carpet
- Vinyl Flooring
- Dining Room
- Family Room
- Walk-In Closets
- Linen Closet
- Double Pane Windows
- Window Coverings
- Large Bedrooms
- Balcony
- Patio
| Monday | 9am - 6pm |
|---|---|
| Tuesday | 9am - 6pm |
| Wednesday | 9am - 6pm |
| Thursday | 9am - 6pm |
| Friday | 9am - 6pm |
| Saturday | 10am - 5pm |
| Sunday | Closed |
Downtown Phoenix is home to some of Arizona's most important cultural institutions, entertainment centers and professional sports teams, so residents never need to go far to find fun. The dining scene is top notch, featuring an eclectic mix of over 100 restaurants to satisfy any appetite. Performance venues of every size host symphony orchestras, rock bands, comedy shows, and theater productions regularly. A variety of museums and the University of Arizona campus boost the area’s intellectual capital, and residents enjoy quick access to pro baseball and basketball games just down the street.
As a major commercial center, the neighborhood’s high rises house dozens of corporate offices, making it an ideal spot for urban professionals who want the ability to walk to work. The extensive sidewalk system makes it easy to walk anywhere, and green spaces like the lush Margaret T. Hance Park provide gorgeous oases in the desert sun.
Learn more about living in Downtown Phoenix| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Walk: | 16 min | 0.9 mi | |
| Walk: | 20 min | 1.1 mi | |
| Drive: | 7 min | 3.8 mi | |
| Drive: | 10 min | 4.4 mi |
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
View GreatSchools Rating Methodology
Transportation options available in Phoenix include 12Th St/Washington, located 0.1 mile from Mason Oliver. Mason Oliver is near Phoenix Sky Harbor International, located 4.2 miles or 9 minutes away, and Phoenix-Mesa Gateway, located 31.0 miles or 41 minutes away.
| Transit / Subway | Distance | ||
|---|---|---|---|
| Transit / Subway | Distance | ||
|
|
Walk: | 1 min | 0.1 mi |
|
|
Walk: | 2 min | 0.1 mi |
|
|
Walk: | 16 min | 0.8 mi |
|
|
Walk: | 16 min | 0.8 mi |
|
|
Walk: | 20 min | 1.1 mi |
| Commuter Rail | Distance | ||
|---|---|---|---|
| Commuter Rail | Distance | ||
|
|
Drive: | 41 min | 32.1 mi |
| Airports | Distance | ||
|---|---|---|---|
| Airports | Distance | ||
|
Phoenix Sky Harbor International
|
Drive: | 9 min | 4.2 mi |
|
Phoenix-Mesa Gateway
|
Drive: | 41 min | 31.0 mi |
Time and distance from Mason Oliver.
| Shopping Centers | Distance | ||
|---|---|---|---|
| Shopping Centers | Distance | ||
| Walk: | 5 min | 0.3 mi | |
| Drive: | 3 min | 1.4 mi | |
| Drive: | 3 min | 1.6 mi |
| Parks and Recreation | Distance | ||
|---|---|---|---|
| Parks and Recreation | Distance | ||
|
Eastlake Park
|
Walk: | 10 min | 0.5 mi |
|
Arizona Science Center
|
Walk: | 11 min | 0.6 mi |
|
Children's Museum of Phoenix
|
Walk: | 12 min | 0.7 mi |
|
Civic Space Park
|
Drive: | 2 min | 1.4 mi |
|
Barrios Unidos Park
|
Drive: | 4 min | 1.9 mi |
| Hospitals | Distance | ||
|---|---|---|---|
| Hospitals | Distance | ||
| Drive: | 2 min | 1.2 mi | |
| Drive: | 2 min | 1.2 mi | |
| Drive: | 4 min | 2.1 mi |
| Military Bases | Distance | ||
|---|---|---|---|
| Military Bases | Distance | ||
| Drive: | 9 min | 4.1 mi | |
| Drive: | 32 min | 23.1 mi | |
| Drive: | 99 min | 75.6 mi |
Property Ratings at Mason Oliver
Staff is incredibly unprofessional — they don’t answer urgent emails, including about safety issues, one of which led to my bike being stolen due to their negligence to act. They also can’t keep their residents straight and have called me regarding other residents’ leases. It’s obvious that Mason Oliver doesn’t care about resident safety since multiple doors security doors were broken for months on end with no notifying emails to residents, even after I prompted them that residents deserved to know what was happening in their building. Additionally, even when notified about my stolen bike, they didn’t warn other residents to not use the bike locker until TWO DAYS after the incident, leaving ample time for other bikes to be stolen. I was gaslit and lied to by the leasing manager about the contents of an email that I literally could refer back to on my phone, and then told I was “attacking him” for identifying these issues with the complex and following up to ensure the situation was rectified. Even then, I was only given 2/3 of the cost of my bike, when this situation could have so easily been avoided and was wholly the fault of the complex’s negligence. This apartment complex has no transparency and are more concerned with their items (plastic carts and COFFEE CREAMER) being stolen than residents’ possessions. These are just a few of my many many grievances with Mason Oliver. I’ve never been more disappointed with an apartment complex and regret recommending it to my friends, who both had MULTIPLE issues during their move-in process. We will not be resigning, and I know at least one of them also will not be.
DO NOT MOVE HERE, waste of time & especially money. Not worth it, 2nd management since I moved here. Horrible at communicating & not being consistent.
Unfriendly staff, constantly broken gates & garages, homeless in parking lots. Management is completely inflexible and will take every opportunity to nickel and dime you. Unsafe neighborhood, no staff in building 11, totally neglected property.
Lived here for 2 years and have had nothing but problems. When I moved in the apartment was dirty and I had broken appliances and they didn’t want to replace them right away they wanted to try and fix them 3 or 4 times and the office staff are very unhelpful and the property manager never calls back! I’ve had my car damaged, dog attacked, ac was broken for 3 weeks in the middle of the summer, gates are ALWAYS broken hallways are dirty and no one picks up after their dogs and it smells like dog poop so bad I can’t even walk my dog around the inside of the parking lot. The 11 property it nasty. Rent somewhere worth the money. They also don’t have cameras in the garage so if anything happens to your car you can’t get any help. So beware.
**WARNING** If you choose to live at Mason Oliver, do NOT live in building 11 (11th Street). This building is basically the ugly stepchild of the complex -- everything is either broken, filthy, or in disrepair. - Garage gates are constantly stuck open, so anyone can simply walk or drive into the garage from either Washington St. or 11th St. If you live alone, do NOT wander around the parking garage at night. - Both elevators in this building are constantly broken. It's so bad that I refuse to get in them for fear of getting stuck. I'll only use them if I absolutely have to. - The hallways and stairwells are absolutely disgusting. They are filled with dust, hairballs, leaves, trash, stains, and god knows what else. - There used to be a functioning package locker system here, but it has been broken for nearly a month now with no updates from management on if or when it will be fixed. Since the elevators are broken, there is currently no way for couriers to deliver packages to our front doors. So we basically have no way to receive packages right now, and management has been completely silent on the issue. - The management staff are NEVER present in building 11. They only work out of building 12 (12th Street) and basically leave this building to fend for itself. There is a perfectly good leasing office in this building, but I have not seen a single staff member working there in over 2 years. If you want to talk to someone face-to-face, you need to walk over to building 12 (sometimes in 110-degree heat). They rarely communicate with us and only send occasional emails. You'd think they would provide constant updates on the broken gates, package lockers, and other urgent items -- but NOPE! You are left guessing and hoping that things will eventually get fixed. Direct emails to the leasing office and manager usually go unanswered. I could go on for hours talking about the problems in this building, but the above items make this place almost unlivable. Regrettably, I recently renewed my lease, and many of these problems have only gotten worse since then. If things don't change soon, I plan to pursue all available options to leave early. This is pure negligence on the part of Knightvest.
I was looking for a senior community downtown. After touring with Lisa, my needs are met! I highly recommend this quiet, safe and accommodating luxury downtown experience. I don't know who managed this place before, but I am giving Oliver Mason two thumbs up!
They seemingly avoid/ignore tenants who voice concern or complaints. They ignore us if they can, and if not, they just send an intimidating letter from their attorney. They wasted no time before beginning disruptive renovations in units that are adjacent to occupied units. They gave zero notice and communicated nothing regarding how long those renovations were expected to last. As millions of people suddenly began working from home, they impede our ability to do so by performing this work. In time they will realize that tenant's ability and willingness to pay them rent is determined by our ability to work from the apartments we are renting. Clearly they haven't adapted to the pandemic life, because that's a strange business plan if they were hoping to turn a profit. Would give 0 stars if I could.
Lived here for the year and under older management things went well. Now it has become a horrible property because of the management. They are very rude and dont care
Property Manager at Mason Oliver, Responded To This Review
Thank you so much for leaving Mason Oliver a review! I know that your time is valuable and we know that all reviews are not going to be positive! We would love to help you with your concerns about Mason Oliver. Please feel free to reach out to me directly at the Mason building as I am here Monday through Friday from 9am to 6pm. My direct contact info is as follows (480) 361-7777 or MasonOliver@Knightvest.com. I hope to hear from you soon! Danielle
Looks like a decent place, poorly managed and horrible staff. Wish the old management was still around because they actually cared.
Property Manager at Mason Oliver, Responded To This Review
Thank you so much for leaving Mason Oliver a review! I know that your time is valuable and we know that all reviews are not going to be positive! We would love to help you with your concerns about Mason Oliver. Please feel free to reach out to me directly at the Mason building as I am here Monday through Friday from 9am to 6pm. My direct contact info is as follows (480) 361-7777 or MasonOliver@Knightvest.com. I hope to hear from you soon! Danielle
I always have had positive things to say but very frustrating to say the least. I went there to speak about moving to location and a gentleman was very rude not willing to help. Nice building but horrible staff
Property Manager at Mason Oliver, Responded To This Review
Thank you so much for leaving Mason Oliver a review! I know that your time is valuable and we know that all reviews are not going to be positive! We would love to help you with your concerns about Mason Oliver. Please feel free to reach out to me directly at the Mason building as I am here Monday through Friday from 9am to 6pm. My direct contact info is as follows (480) 361-7777 or MasonOliver@Knightvest.com. I hope to hear from you soon! Danielle
Property Manager at Mason Oliver, Responded To This Review
Thank you so much for leaving Mason Oliver a review! I know that your time is valuable and we know that all reviews are not going to be positive! We would love to help you with your concerns about Mason Oliver. Please feel free to reach out to me directly at the Mason building as I am here Monday through Friday from 9am to 6pm. My direct contact info is as follows (480) 361-7777 or MasonOliver@Knightvest.com. I hope to hear from you soon! Danielle
My husband and I lived in a one bedroom apartment. We moved to Phoenix for a short time and Capital Place was wonderful to us. From the pre-move in details of having furniture delivered to the care of the staff and prompt maintenance, this place truly took care of us. My husband and I use wheelchairs and their ADA units were great: lowered counters, microwave on the counter, wide doorways, lowered light switches, side-to side washer and dryer, grab bars and a spacious bathroom with no obstruction to get under the sink. It met nearly all of our specialized needs. The staff also bent over backwards to accommodate the mail deliveries and the arrival of our personal care assistants that would come multiple times a day. They were always open-minded with our ideas and willing to accommodate us. I can't recommend this place enough and I'm baffled by any negative review because my husband and I still miss living there.
Property Manager at Mason Oliver, Responded To This Review
Wow, Thank you so much for taking the time to share such a thoughtful review. You have truly made our day here at Capital Place. We miss you as well, and are so grateful our efforts to host you made your time with us better. We appreciate you and hope to see you again. Take care,
Leasing office staff is hardly ever at the leasing office. That makes it impossible to get any packages or ask questions. There is a phone number that you are supposed to be able to call for assistance, but nobody answers that either (it just rings at the empty leasing office). Can't wait to move out.
Property Manager at Mason Oliver, Responded To This Review
Thank you for reaching out. We apologize for your experience and will continue to work with you directly to resolve and look for other solutions. Your experience is our priority. Have a good afternoon,
Horrible management and very overrated apartments overall. If I could post less than 1 star I would. The list of problems with living here seems endless, but let me start with the list below.....more to come I'm sure. 1. Management does not respond to requests in a timely manner and as a result, we had to email and argue with multiple staff members for months just to correct our lease and not be charged with month-to-month fees. 2. We informed the front desk of our intent to move well ahead of time, but because they waited until 30 days before our last day to provide us with the necessary paperwork, now we're screwed over and are being charged for a month of rent during which we will be living out of state. 3. By the way, they demand a 60 day notice of intent to move even though they self-admittedly can have an apartment ready for a new tenant in 5-7 days. How is that fair? 4. Capital place and Mark-Taylor clearly have no actual concern for their tenants. We were one of the first people to move here and management has changed around so much, the front desk treats you like an unwanted visitor every they see you and hide behind their corporate policies rather than using common sense. 5. Getting a package is completely up to chance. Staff will say they are in the office during certain hours, then be completely absent during those hours for days. They constantly are unorganized with mail, and we have had our packages stored under the wrong apartment number, and received other peoples' packages erroneously for years. We literally deliver other peoples packages in our complex to their front door more than the staff does. 6. No one enforces any type of dog policy. The entire complex is surrounded by dog poop and it smells. 7. The parking garage is a mess. The garage gate is in perpetual repair and anyone off the street can walk into the parking garage whenever they'd like. I had to cut my list short due to limited characters. Bottom line is live anywhere else, but don't waste your money here.
Property Manager at Mason Oliver, Responded To This Review
Thank you so much for reaching out, and we apologize for the frustrations and miscommunication. We'll continue to work with you directly on your lease and move-out date, and appreciate the opportunity to learn from your perspective so we can continue to improve. Our community member's experience is our priority and we wish you well in your new home. Thank you,
I am one of the first tenants in 12 capital place. While it was great at first, as others have noted, management changed and I am glad to be leaving capital place soon. I am not one to post negative things like this but as Mark-Taylor has not been been able to remove a fee of $1000 despite my paying $46,800 with no late payments over the last 3 years...here is a list of reasons to consider living elsewhere that I was going to keep to myself. 1. Poor communication with staff. They will provide "courtesy" emails as to any upcoming changes that will mean more money for the tenant AFTER the deadline for the increased charge has passed. "It's in the lease," they will say. While this is true, they aren't about to alert you of the details that make them more money. Also completing any paperwork requires countless in person requests, phone calls and emails. 2. Indoor parking is not guaranteed for all tenants and even for those who do have indoor parking, the gates are broken 90% of the time. This is a problem as this complex isn't in the best part of town. I've seen my share of shattered car windows. 3. Getting packages is a hassle because the packages are kept in a locked room which only staff have access to and only during business hours. The staff is often at the other building during business hours which means you have to come back later. In the rare case someone is there after business hours, they won't give you your package even if it's 6:01 PM. 4. Social areas like the lounge are only available during business hours (they used to be available 24 hours a day). 5. If you choose to move here anyway, it's not going to be easy. They no longer give tenants the keys to the elevator before moving in or out and also ask that you not prop the elevator door open because it breaks the elevator. So you'll be using the stairs or it will take you double the time (and if you're hiring movers, it will cost you double the money) to move.
Property Manager at Mason Oliver, Responded To This Review
Thank you for taking the time to share your concerns in such a thoughtful and professional manner. We appreciate you choosing to live at Capital Place and apologize for miscommunications. We'll continue to work directly with you on your lease and know that both our community management and corporate team have seen your review so we can make changes that ensure a luxury living experience for each of our members. Thank you, we'll follow-up directly today.
I have never felt the need to leave reviews till now. Good location horrible management. Lies about events for tenants. Park in the wrong spot one time and you will be towed without being told and left to find it on your own. This doesn’t include the things that don’t bother me but bother others such as noise, paper thin walls, slow maintenance responses, etc. Good luck.
Property Manager at Mason Oliver, Responded To This Review
Thank you for reaching out. We apologize for any miscommunication. We'd love to clarify and resolve your concerns. Your experience is our priority. We're available at your convenience. Office hours are: Monday - Friday: 9:00am - 6:00pm Saturday: 10:00am - 6:00pm Sunday: 11:00am - 5:00pm and our phone number is 480-900-5817 Thank you and have a good day.
When I initially moved in I was so thrilled! Our community was beautiful, the staff was fantastic, the people living here great but boy things have completely changed. People living here now are not the people I want to surround myself amongst. We have seen suspicious behavior (more than likely drug deals). Parking is an absolute nightmare! We PAY for two parking spaces, and I have had to park my vehicle in the visitor parking MULTIPLE TIMES because ALL the spaces in the garage were taken. I had my car parked in a space inside the garage one evening and someone pushed my car mirror in. I'd rather them do that then hit my car but the fact they had plenty of space and still touched my vehicle infuriates me! At least have the decency to put it back! I've complained multiple times about people parking in two spaces. The gate is always broken and usually doesn't get fixed for WEEKS. I love animals but there are always urine stains in the hallways, I have seen people be so lazy they go to the pool on the 2nd floor and have their pets do their business in the grass next to the pool (which I have seen people lay out on, tan on, or walk barefoot on). Pets aren't allowed in the pool area for a reason. The "security" is an absolute joke, I'll just leave that short and sweet. A couple of weeks ago my boyfriend was in his UNDERWEAR and I was just in the other room in my underwear as well, mind you this is my home until late August and the maintenance guys opened the door out of nowhere! We have NOT put in a work order for them to come into our apartment! Everything is working just fine! My boyfriend and I feel VIOLATED and unsafe about relaxing in our own home because apparently people might come barging in! To resolve the issue, the maintenance supervisor just got a slap on the hand (just told not to let it happen again). The new manager said I could break my lease early without extra charges but my new apartment won't be ready until late August. The current assistant manager has an attitude problem and we only spoke once. This property has seen three different property managers in the past year. I'm moving out of this place in late August and I am counting down the days because this place is horrible, the residents are horrible, don't waste your money here. Their standards of living here have lowered and it definitely shows in the community. This place is not as nice as it was a year ago. The only good thing they have going for them is Johnny.
Property Manager at Mason Oliver, Responded To This Review
Although this is an old review and Capital Place is under new management, we want to make sure we thank you for taking the time to share and reach out if there is anything we can do. If so please contact our leasing office at your convenience. Thank you again for taking the time to share this. Have a good day,
Mason Oliver Photos
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Mason Oliver has studios to three bedrooms with rent ranges from $1,210/mo. to $2,405/mo.
You can take a virtual tour of Mason Oliver on Apartments.com.
Mason Oliver is in the city of Phoenix. Here you’ll find three shopping centers within 1.6 miles of the property.Five parks are within 1.9 miles, including Eastlake Park, Arizona Science Center, and Children's Museum of Phoenix.
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11 S 12th St
Phoenix, AZ 85034