La Salle Apartments

This is a very organized office to assist with all , helpful always , efficient, polite and professional. All repairs immediately by Rick and Omar and amazing Community Director , Yasmin , truly cooperative to help all with great attitudes.

When I first moved in, in 2015, I was really happy. Carlos was manager and I was really impressed with his professionalism. He also helped me with some challenges that I had with moving from another country. However, when it came time to renew my lease, management had changed and Amy took over. My experience from this point forward was terrible. Every step of the way, I felt nickel-and-dimed. For example, management tried to increase my rent to the posted rate even though I was renewing. They also made renters insurance mandatory and said they would introduce an annual fee of $80 to cover renters insurance. However, a few months later, after everyone had signed, they said that we must find our own renter’s insurance but that the $80 fee would remain in place! Additionally, during some renovations, they decided to move bike racks. They did not send out an email warning, but only posted paper signs on the bikes. Two days later, they dug out all the bike racks, with or without bikes. I had two bikes on these racks – one very nice and expensive bike, and one junky one – and I just happened to be on vacation when this happened. When I returned, I found my junky bike just sitting on the lawn with a cut lock, and my nice bike was no where to be found. I asked the management and they “guaranteed” me that they never saw my hot pink (very distinctive looking) bike, but when I asked my neighbours, someone told me that they had saw my pink bike left out on the lawn when they cut the locks. It was probably stolen shortly after. Management majorly failed here – they should have emailed a warning, and they should have safely stored removed property for 30 days – but they refused to take responsibility for this. Finally, upon move out, I had 4 friends come over and we cleaned this place from top to bottom, and I took pictures of every square inch of it to document the cleanliness. A couple of weeks later, rather than receiving my deposit, I received a notice that hundreds of dollars were taken from my deposit, some to replace a screen for "pet damage" and a couple hundred for cleaning. I replied arguing that the screen damage was pre-existing and that the place was spotless upon move-out. Management sent back a portion of the deposit, but not all. I eventually sent a legal Demand Letter and my deposit was refunded. I would never live here under current management. But if you do, at the very least, photograph EVERYTHING upon move-in and move-out.