Hawthorne House

Hawthorne House has beautiful amenities and well-kept grounds, but the management is a NIGHTMARE. My unit was filthy and unfinished at move-in, with broken appliances and electrical issues that were never properly addressed or fixed. Security is NONEXISTENT—the gate into the parking garage is always broken and open, cars get routinely broken into, and homeless people wander in and camp in office bathrooms. Complete water shut-offs for the entire day happened regularly without notice, and my unit suffered serious water damage from my upstairs neighbors that was completely ignored by management. When I went into the office to express my concern with the lack of parking spots in the parking garage due to non-residents parking in resident spots, the manager told me that if I was displeased with the parking situation my two choices were to either pay $75 extra a month to get a reserved parking spot or park illegally at the Bank of America and risk getting my car towed. This conversation with management took place after I had already been towed from Hawthorne's property (of which I had to pay $245 to resolve) because the management neglected to inform me that a parking permit was necessary or give me a parking permit upon move-in. This exemplifies the unprofessional manner in which Kairoi Residential and Hawthorne's on-site management personnel operates. Management is unresponsive to concerns raised by residents, UNHELPFUL, and tries to nickel-and-dime residents during move-out for issues they ignored during the lease. Since my lease has ended and I have moved out, management has changed my final account statement 3 separate times. When I emailed management inquiring about a time I could come in to discuss the move-out charges, the manager responded, not answering my question, but claiming that she was going to charge me an extra $300 because I had a pet and did not inform them (which I did but the management that documented it was fired). Following that, the manager sent me a revised statement with the pet fee waived, then on the same day, sent me ANOTHER revised final statement claiming that the original paint charge on the final statement was too low and they would be increasing the repainting charges by almost $300. This inflated repainting cost is due to the aforementioned water damage caused by the upstairs neighbors that was never addressed by management, regardless of the numerous maintenance requests I submitted to have it fixed during my lease.

The Hawthorne House of San Antonio team has always provided exceptional service, accommodations, and their maintenance personnel are the best of the best. We're lucky to be their tenants!

I have recently moved to the Hawthorne House, and I must say that the staff here is incredibly helpful. The common areas, as well as the apartments, are well-maintained, clean, and exhibit pleasing aesthetics.

Omar is extremely polite and helpful. Definitely safe apartments to live in. Good communication! Quick to fix an issue

There’s about 60+ parking spots on each floor. 2 of those are assigned to disabled parking. We’ve asked for additional spots to be put in with no recourse. If you need parking accommodations, look elsewhere. There’s a motorcycle that’s been permanently parked in one of the spots on the first floor for months now. No one else can use the limited space because that one is effectively taken every single day.

After three years of living here, the complex has been owned by three management companies. We will be leaving as soon as our lease is up. Otherwise, it’s a $2000 fee to break the lease. The current company hasn’t improved the state of the complex; arguably it has gone down hill. People living here don’t respect neighbors (stealing packages, leaving their dog’s poop on the floor in the hallways, speeding through the garage). Also, it’s truly difficult to get packages. As of 11/22/2021, I was informed that the office doesn’t receive packages (although they did in the past). P.S. Unfortunately, the 3rd company that took over fired EVERYONE that was previously working in the front office. Not sure why (that didn’t happen with the first transfer of the complex).