Fairway Apartments

I am very happy with my recent move to Fairway Apartments. The leasing office staff are very responsive and helpful. The property is beautiful with both homes and grounds well maintained.

I am very pleased to live at Fairway Apartments, where all the staff are eager to give their best service, starting with Dexi, the Leasing Manager, who very professionally solves any situation that one requires. Recently, since I had hip surgery I asked them to change the regular toilet to a handicap one filling the medical forms required; then, they approved it and the maintenance team, José and Mercedes, came to take the necessary measurements, bought the special toilet for handicap and then installed it perfectly, guaranteeing me the necessary safety I need. They always have a solution for what you may need. I’m looking forward to live here for many years to come.

I specifically asked if the apartments had a mouse infestation and was told they didn't. But they do. Exterminator came and put down some glue traps. Plugging the holes doesn't do anything, because the mice will make new holes. The staff are friendly, but now I'm stuck with mice until I can move out.

DO NOT MOVE HERE When we first arrived our ceiling was caving in LITERALLY it was almost at the point of collapsing. Within two weeks of arrival the closest door fell on my daughter we called maintenance and they didn’t show up for until after three weeks and when they finally showed up they said that they weren’t going to do anything about it not even a replacement. THERE ARE RATS,COCKROACHES,BED BUGS EVERYWHERE. The walls are made of cardboard, you can’t even have a conversation without the whole building hearing THIS PLACE IS ABSOLUTE RIDICULOUS

Would give zero stars if I could. Do not live here if you want to keep your sanity. The most incompetent office staff and the worst customer service I have ever encountered! Leidy is THE WORST to deal with so good luck if you have to deal with her. Turned in a check for our rent one month and they put it on the wrong account and then still made us pay a late fee and then we couldn't pay electronically or with a check because of THEIR mistake. We were forced to pay with cashiers check only, which if you are familiar with that YOU have to pay to get one of those, so an extra cost for nothing. Don't bother calling the office to ask a question about your "account" because you'll get a different answer everytime. The walls and ceilings/floors are paper thin and you hear literally every single sound your neighbors make. We got the joy of loud music at all hours of the day. So loud we couldn't hear our own tv! Or even eachother talk! Bugs, mice inside the apartment when it rains a lot (reoccuring problem) and the squirrels will claim your patio as theirs (so gross you wont want to go outside). We are so happy to be out of this apartment and will surely never be back! What a nightmare!

The management has been on a crazy rent hike spree recently! I'm nearing the end of my lease and have been given a renewal notice with yet another rent increase which adds up to 15% over the 2 years that I've lived here. This makes the community not worth it anymore! There are other newer apartments in the area that offer much better amenities and environment at comparable rates. These apartment buildings are quite old and have thin squeaking floors/ceilings - you hear loud thudding noises every time someone on the floor above you walks! One amenity that originally attracted me to Fairway was secure/locked building entrances, but the management doesn't want to spend on the upkeep of the call boxes and plans to remove them soon! All the management has proposed or done is much needed renovation/upgrade to the trash receptacles, the picnic/play areas and cares only about outside appearances. I will be looking to move out of here soon...

"Awful, truly awful! The entire staff is rude, condescending, and downright despicable." This has been my entire 3 days at Fairway Apartments. Please do your homework, find a less stressful environment and save yourself the headaches.

The staff at the office is hilarious and very helpful. Maintenance is really quick and once when our stove wasn't working they tested the whole apartment for possible outages. The recent blizzard covered the lot and surrounding areas in over two feet of snow, but just a few hours after the main streets in Reston had been cleared, our parking lot had also been cleared of snow. Very happy with this complex and the management.

Awful, truly awful! The entire staff is rude, condescending, and downright despicable. I can't tell if they truly don't understand what you are saying or if they just play dumb to get away with their morally reprehensible behavior, but either way they need a serious attitude adjustment. Stay far, far away.