Emerald Pointe

I only had an 11-month lease and went through so much within those 11 months. I am extremely crushed and extremely disappointed after all that we went through. We had two leaks in our apartment which affected our dining room, our closet and our bathroom (twice each). Upon moving out, we found out that a lot of our personal belongings were damaged from mold growing within cabinets and the closet. The maintenance staff patches things, but doesn't actually fix anything, band-aid remedies really. The second time we had a leak, I called to put in a request for maintenance and maintenance ended up telling me they knew there was a leak. I was very upset, they weren't going to be proactive and fix it? They were waiting for me to complain about it first? Their carpet is installed SO POORLY. If you happen to step near where your carpet borders are, prepare to say OUCH at the nails underneath. It's also easy to pickup the carpet while you're using a heavy duty vacuum. Maintenance later told us our carpet was shrinking due to all the leaks we experienced, but they did nothing to fix it, just told us what the issue was. Our upstairs neighbor walks VERY loudly and you can hear every time she vacuums or maybe their ceiling is just too thin. We lived next to a neighbor who slams her door and that same neighbor has a large breed dog that NEVER stops barking. I complained to management about the dog twice, they didn't do anything. They make you sign a Pet Addendum when you have a pet, clearly outlines what kind of conduct the owner and pet should have, yet I think almost NO ONE honors that policy. There is dog feces all over the grassy areas, no one picks up after their dogs, I wouldn't even walk in the grass without a flashlight in fear of a surprise on your shoe. If you want to have guests over, there's plenty of guest parking.The problem is the tenants take up all the guest parking because their too lazy to walk from their carports. You'll see plenty of empty carports and no open visitor parking at night. I went to visit management once to sign some paperwork. She kept picking up her cell phone and talking to someone else while I was waiting in her office. The problem is the property looks gorgeous, until you start noticing the little things or even when you start looking closely. If you are going to move in here, ask them for the history of repairs within the apartment, walk around and inspect EVERYTHING. Would never live there again.

My girlfriend and I have a one bedroom first floor apartment. Maintenance and management staff are very helpful and friendly. A big perk is the fact that all units have a washer dryer on the patio/balcony. Some noise from the upstairs neighbors - but that's not the fault of the apartment or management. We had an incident with a neighbor letting a leak go and flooding our space. but management got cleaned up right away and gave us a gift card for our trouble. Really my only gripe here would be the cost of the rent.