Centre at Silver Spring

We came in on Friday, our contracted move-in date to pay our deposit, provide remaining documents, get our keys, and view the apartment. We paid our deposit of one month’s rent + prorated rent and were waiting on our keys for about 30-45min before we were told by the rep that it was, "time to be honest" and that there was a "spill" and we would be unable to move into the apartment. We were assured that it was the same style apartment and on the same floor (second), but just in a different building. We were also offered one on the 4th floor but declined, as that’s not the floor we originally wanted. Sharma told us the one on the 2nd floor was the better option anyway and took us to view the apartment. We were told that the carpet and kitchen flooring were new but other than that, we could tell the apartment was NOT ready for move-in. This has been a truly unacceptable situation. Outside of LaPreea apologizing once while we were at the office on Friday, she’s done nothing else to remedy the situation. She knew the state of the unit she had Sharma show us and never came to us personally to explain the situation. She never followed up with us yesterday after being told of the unacceptable state of the unit at move-in. I don’t believe our intended unit was unmovable due to a spill. I believe it simply wasn’t ready, and they failed to communicate that with us. They should have been upfront, so we had the ability to weigh our options. They took away our choice when they decided to tell us on THE DAY WE WERE SCHEDULED TO MOVE IN that we would not be getting the intended unit. We’ve been here two days, and nothing has gone right. Management is abysmal, unhelpful, and beyond unprofessional.

Overpriced for what you’re getting. After I got my keys, roaches were literally everywhere. Maintenance does the bare minimum to fix things, people were shooting in front of the apartment building, cars were stolen from the parking lot and they will nickel and dime you at move out. Avoid this place.

Recently, the property was sold to another company. Since then: - Maintenance has declined in response time, professionalism, and quality. Maintenance has moved from prevention of problems to waiting until a situation becomes untenable before responding. Certian repairs (especially stairwells and fire alarm systems) have taken unacceptably long to address. - Trash removal has become an issue, with piles of rubbish strewn throughout the property. Local company no longer routinely removes trash and rubbish. - Firelanes routinely blocked by parked cars. - Significant increase in pests due to property cleanliness issues, outside control of tenants. - Nearly 8 months have gone by with a lock on a maintenance access hatch being visibly and clearly broken into, and no repairs. We did not have this level of issues before the property became managed by Acento.

Great place to stay , it’s so convenient to everything also great pricing to be in the Silver Spring area . The property Manager Ms LaPreea is professional and answer concerns in a timely manner !

Be Aware, The employees at the apartment are deceptive and don't even feel bad about for being unprofessional and unreliable. No apology, they just seems not care at all. I decide to share this to warn others. It happened when I tried to rent one of their unit and pay application fee and approved. few days letter, they call and said it is not available, so choose another unit and pay holding fee and set moving date. I also get a welcome letter that specified the moving date and monthly payment and other information. I talk to the male manager four prior to moving date and he say I come and get the key on the move date and on Saturday (just one day from moving day) other female employee said I can take the key tomorrow. So I went to get my key on the moving date (Sunday), no one was not available to give me the key. on Monday(a day after the set moving date) they send email saying the apartment is not ready and they don't know when it will be ready, ....., I need to look for other apartment at then end of my lease because they could not keep their agreement or care enough to provide me with what is happening in advance. I have kids and had to move out of my previous place. Does this place has an owner who care care about what is going on at the leasing center???? See the comment on rating and I am not the first person they have done this.

I have been here since 2015 and find the location and community excellent for families. The staff are always ready to assist you in any problem and respond to emergencies quickly. I have had nothing but admiration for Assistant Property Manager Cindy and her handling of the property and the community for which she serves. And i am very grateful to the the crew that make up the mechanics and specialist individuals who maintain the apartments plumbing, electrical, and appliance within the complex. Especially Mr. Simon and Mr. Pasorie for their expert craftsmanship and knowledge in a field of restoration and repair. This truly is a place to raise a family and reap the benefit of enjoyment and a well taken care of apartments by a wonderful and professional staff.

Ive been living here for about 2 months now, the new management here seems to be very helpful, made my move in process very smooth. On the other hand the community itself is full of loud, noisey, obnoxious and very inconsiderate people especially at night. If you like peace and quiet you will barely get it. I would definitely recommend moving in the renovated units though they are very nice except the closet doors which are illy constructed.

I'm a single mom sharing a 1 bedroom apartment with my brother and his wife, the apartment is clean, carpeted, laundry room, average size closet, nice kitchen, and very well lit.

Beginning in a while ago but I fell in love again for another year to live in Knight Bridge 1 Apartment, I pray. Awesome area is so peacefully with my lifetime. I love here so much! Very happy! I love my community and sweet home!