The Colby at Castle Hills

We looked into a lot of apartments in the area and finally decided to move in here a couple of months ago due to the location. Our experience has been nothing but unacceptable and extremely disappointing. Don't be fooled by the looks or the model apartment. Heard they changed management a lot of times. Forget about the service, staff is extremely rude beyond a limit. You are treated like its a free service or a shelter. Requests or emails are hardly responded or taken care of. Maintenance is non-existent in spite of charging extra for trash and amenities. Gym is a joke. Trash, burst pipes, loads of dust and dog poop all over the community. No communication ever on anything. Fire alarms go off at very frequently random time sometimes early morning or mid night for no reason. A long list of rules, which is understandable but the community and the apartments are not of the any standards living for the rent. I guess a lot of tenants will soon move out as their leases are up and so will we. No point of complaining to the county too as it would not get back the effort and time we spend in moving in or out. Safety too has been a problem, so think before you decide. Definitely not a rant, but save your money or spend extra else where you will at the least have peace of mind. Fortunately yelp doesnt have a 0 for review, so had to give 1.

I love my new home! Staff is amazing and hands down has the best school district around!

I think that the apartment is nice given the location is in the middle of any of the surrounding cities and only takes twenty minutes to cities such as Frisco, Plano, Carrollton, The Colony, Little Elm, and Prosper. It's also nice that they have valet trash at certain times and offer storage through garages and closets that you can rent out. They're also animal friendly in a way that they're cheaper than some of the other apartments I was looking at before. But some of the issues I've experienced with this apartment is that 1) despite the kind office ladies, they're never really available to help me when I need it. The office closes super early so I barely have time to go in person and I've never had an experience where they've picked up a phone call. 2) some of the units are facing another building so it receives barely any sunlight. During the winter when daylight is shorter, it can get super depressing and gloomy. You also probably have to spend a bit more in electric bills than other outside units. 3) as some of the other reviews have stated, there are just not enough parking spaces. Because of the war between residents for parking spaces, they've implemented a rule where basically no guests are allowed and if you have a garage, you can't park anywhere else despite the fact that the garage might be miles away from the nearest exit of your building. If you're a big entertainer who likes to bring friends over, this might not be the place for you. I've seen neighbors' friends and had experiences with my own friends whose cars were towed despite only dropping by to say hello. Some small issues were that the gates are almost always broken (but sometimes can be convenient) which is an issue of safety and it used to smell so loud everywhere before it got a bit better.

There is a very specific and limited area for people to park (approximately 15 spaces) in the back of the complex. A friend of mine visited last weekend and when he went to park in the area all the spaces were full. He made the mistake of parking in a space right next to a visitor spot and his car was towed. He was only here for about 2 hours but it didn't make any difference. The cost to get his car back was $300 It should be noted that there were more than a dozen other empty spaces in the area so no resident was inconvenienced by his being there. Also, it has been brought to the attention of the apartment manager that several of the visitor spaces are being used by people as long term parking. I have noted that several of them that have not move their vehicle in several weeks. The apartment complex refuses to provide enough parking for visitors and allows what little their is to be taken by people who are clearly not visitors. I have suggest to people visiting me to park outside the complex on Mustang Parkway, but that area fills up quickly as well. Apartment management needs to do a better job of handling the visitor parking problem. The first thing they can do is to not people use the area for long term parking. The second would be to designate more areas in the back of the complex as being for visitors. I do not expect this issue to be resolved anytime soon as management is either unwilling or unable to deal with it.

There’s dog poo all over the grass. I’ve stepped in it more times than I can count. Ant piles and pot holes all over the grassy areas too, not pet friendly. My neighbors leave their trash cans in the hall almost 24/7. There are piles of garbage bags outside the trash compactor most weekends. It’s really disgusting, brings stray cats. There’s also trash on the ground all over. I’ve smelled weed a number of times. Someone’s truck had all 4 tires stolen. The gates rarely work and had been stuck open for months when the tires were stolen, so whoever did it just drove in. This place has taken a big dive since I moved in 2 years ago. Most who live here are rude/loud. Poor construction too. I hear everything my neighbors do. I’ve addressed concerns with the manager LeShannon, but she has been unpleasant and rude every time. Every neighbor I’ve talked with spoke of similar experiences with her and they see the assistant manager for issues. I can’t wait to move. I wouldn’t recommend this place to anyone I liked, and I definitely don’t feel safe here.

I moved out of these apartments a year ago and now live in a different state. The office is unorganized. I had to turn in my written 30 day notice 3 times because they kept losing it. Now, a year later, I received a collection notice stating I owe them $6,500!! Just like when I lived there, they never answer the phone and never return their messages. I am extremely frustrated and the next call they receive will be from my lawyer!

We have lived here for a couple of months. We love the inside of our apt. They are beautiful and dont compare to anything else in the area, esp for the price. Every time we have had an issue the front office staff has taken care of it as soon as possible. We had a problem with a loud neighbor, we told the front office and they took care of it within a day. Hasn't been a problem since. Ashley has been here since we moved in and she is always friendly and willing to help in any way possible. The maintenance crew are all friendly and wave every time we go on a walk. We love to walk around the lake out back in the morning. We just love it.

Moved out finally and so happy that we did. The new management arn't very nice and maintenance people are rude. The building and appliances seem cheap yet they are overpriced. Won't recommend this place to anyone. There's plenty of other nicer apartments around this area for that price.

The property look clean and nice, I love the place....BUT the people who lives there are loud, loud music on Saturdays and Friday nights... If you like the quiet place DO NOT come here ... we complain to office but the girls who work there never pay attention to you, they just are nice to you when they want you to come and rent this place, now we stock here for one year and not enjoying it :( They rarely answer the phone and the manager NEVER available :(

I really love my new apartment and the community. Everything is brand new and all of my neighbors are so friendly. The staff in the management office is very helpful and goes out of their way to make you feel like family.

This property is amazing. Very well kept. We looked at about 15-17 other properties and came right back to this one. The staff in the Office are amazing and keep up with their word. I mostly, dealt with Christina. She was very polite and honest vs. others who say anything to get you to sign a lease. I did not feel rushed at all. The apartment floor-plan is very well designed. No wasted space. Everything was well thought of. Amazing wood floors, beautiful counter tops & shower is very spacious. Very modern. One main thing we worried about were thin walls! I have yet to hear a peep from any of our neighbors. The pool and the entire outside area is great. Again----feels and looks like a resort. The crew is always seen keeping the place nice and tidy. So far the entire community is very decent. I have seen young couples, business professionals and Families with children. Few pets here and there. We also rented a storage unit right down the hall. Very spacious and high ceilings. The storage facility across the street was actually more costlier than this one on property. All of the above were all PROS of this place. CONS: none so far! :)

Avenues at Carrollton is a really nice place to live and close to so much dining, shopping and activities. The staff in the office are very nice and helpful, the grounds are very well kept and they have lots of great amenities.

The staff here is beyond helpful and professional. Unlike other complexes near the area they were quick to call back and answer any inquiries. Beyond the friendly staff is the complex itself-new, beautiful and safe. I highly recommend this property to anyone who is looking to live near Austin Ranch without paying ridiculously high prices.

Staff was very inviting, customized my experience and helped me with all of my questions. Apartment are gorgeous, current, and spacious.

I just moved in last week to my new apartment and am so happy with everything. The office staff is extremely professional and friendly, my apartment is so nice - lots of little extras that make it a little different - and the pool and workout center are top notch. The best thing too is the location. Close to so many shopping and eating options.