923 Folsom

I found an apartment through Landing that I wanted to rent. I reached out and they said, no problem and booked me as reserved for that apartment. I was watching on the app and it kept saying it was in the “unit confirmation” stage of the booking for about a week. A week and a half before my move in date I got a call saying that the apartment complex had already leased out that unit to another tenant and it was no longer available. They apologized and I figured it was an honest mistake that the Landing wasn’t notified that the apartment unit was no longer available and gave them the benefit of the doubt. I found another apartment next door that I loved and proceeded to move forward with that one. This is where things went from bad to worse… I was booked for this second apartment, was charged for the first month, membership fees,etc, submitted all the documents that were needed, and was told everything was good to go. 4 days before move in I still hadnt heard from anyone regarding move in, so I checked the app and again this apartment was still in ”unit confirmation“ and they had not even started to furnish/decorate/etc. So I decided to reach out to Landing just to make sure things were good to go. When I called, I was transferred to a supervisor who explained that the apartment complex denied the contract with the Landing and that the apartment was no longer going to be available to lease through them. He apologized for the inconvenience and asked if he could assist me in finding a THIRD apartment to move forward with. This is now 4 days before my scheduled move in date and I had 2 separate apartments fall through for different reasons so of course I asked for my refund and informed them I no longer had any interest in working with them. Why did I have to reach out 4 days before move-in to find out I didn’t have a place to live? Why wasn’t I called and notified right away so I could start seeking other housing arrangements? Terrible customer service and very misleading website. What I wish I knew: the way the Landing works is they find vacant apartments to post on their site and when you apply for them, they have to apply for that apartment through their company and those units are neither reserved or guaranteed to them, nor do they necessarily have preexisting relationships or contracts with these complexes. This is one of those “if it seems to good to be true- it probably is” scenarios unfortunately.

SOMA living in the heart of the city! We love it here at 923 Folsom!

Great building, very clean and amazing interior and amenities. Well maintained and kept.

I love starting my days and coming home to 923 Folsom after a busy day. The staff are always so friendly and brighten up my day!

I am very impressed with the management in 923 Folsom. If you are looking to live in SoMa area with easy access to stores, markets, and subways, this is the place to be! The building is always so clean and smells good and I cannot complain any.

Great building! Really nice (and variety) floor plans and amazing people in the front desk. Really great place to live in SOMA!

Great management team at 923 Folsom, responsive, friendly, and service with a smile!

Location is great, but the apartments are more expensive than other offerings in the area. The roof-top area and BBQ's are always filthy, the common area on level 2 is used more as a party zone for the younger people living in the building that it's not worth using. The new management has made some improvements, but I do not see us extending the lease for another year.

Overall nice place, very new apartments and appliances, and a convenient location