3838 by CLG

The office manager is completely unprofessional and non transparent to begin with. Everything was done through e-sign which I am very familiar with but the form only let you apply unless you pay lump sums of deposit $500 plus $15 processing fees which doesn’t include the application fees. Application process was very confusing and didn’t make sense. In the process, I missed three initials which the manger sent email saying the lease is canceled due to a few missing initials. I tried to call but there is never anyone there to answer which was more frustrating. Overall I basically got run around of back and forth of thousand email exchanges. And our lease was canceled and I didn’t get the deposit back. I am absolutely furious about their unprofessionalism and in away glad it didn’t work out. The place looked great and is at great location but with this kind of bad service I highly doubt you will get any type of answer if you are having problems inside or outside of unit/ property. Do Not get this place

There is a construction going on in this building and they start pounding and drilling the wall 7:00am! I never get a good sleep and wake up with stress. The wall is super thin. You can hear when people are talking through the wall. The window doesn’t block the noise well either. And the worst thing is the hot water doesn’t work in the morning. You have to run the water for 10 mins to get heated. Waking up with noise and then no hot shower!! This is a insane place!

When I moved into this building the leasing manager was very accommodating and any concerns that came up felt like they truly cared. Especially when my first 6 months I had neighbors who would fight all day and cops came out multiple times. As soon as Sofia left it went downhill from there. Rent raised $800 in 2 years, major construction started with water being turned off all day at times with short notice, loud noises from Construction happening, the garage has also been broken into multiple times I've had 2 bikes stolen. The walls and floors are very thin in the bedroom you not only hear people next to you but also below and above you. They used to have a security guard at night but they do not anymore - raise the rent but get rid of expenses? Truly terrible. The building says dog friendly but they clean the dog run with bleach which causes rashes for animals and no one picks up their dog poop. The worst part of all of this was I spoke with the leasing manager about renewing my lease and my concerns with the construction, she said I can do 3 months to see how it goes and renew at the same rate for 9 more months if I decide and told me to remind her as if she was doing me a favor. That three months came up and the rent went up $325/month. I tried reaching other people from the property management company to discuss any of this but no one Wanted to listen just immediately shut me down. There are a ton of new buildings in the area offering great incentives I would not look at 3838 by clg.