Rated 1.3 out of 5?by 3
Rated 1 out of 5?by Tanya Worst experience
I lived here with a roommate for about 2.5 months last summer and absolutely hated it. The staff did not have our apartment ready on the original move in date so we had to live in one of the model homes for almost a week with no air conditioning, no interior doors, and a broken toilet. The employees were also not informed about the student pricing package that was advertised on their website (I ended up having to go through corporate several times to get it figured out). When we finally moved into our selected apartment, the problems got worse. The plumbing was messed up and our pantry was flooded several times due to leakage from the upstairs toilet and shower. The washing machine also flooded the kitchen several times. I understand that some things are not always noticed during inspections but I was also very unsatisfied by the original manager we had to deal with as well as some of the staff. Our issues were not petty issues but they were treated as such. Thankfully we only stayed there a few months but it took most of that time to even get someone out to look at the plumbing and finally get it solved. We spent most of our evenings waiting to speak to the manager and about two-thirds of the way through our stay, they switched managers, causing us to have to explain the situation all over again and waste even more time in the manager's office. We also had issues with cockroaches, which we ended up having to deal with ourselves. The second manager we dealt with was much better and compensated us for our issues but if you are looking for a nice place to stay, I would not recommend the company GSC (they have several apartment complexes throughout Richmond). I had a miserable experience due to the incompetency of the employees and the unsuitable living situations.
June 16, 2014
Rated 2 out of 5?by Bono THE WORST APARTMENT COMMUNITY EVER
I have lived in St. John's Wood's Apartments for a year. One Year!!!! When you first see the apartment community you envision the beautiful landscaping and the fitness center, two sparkling swimming pools and you think I found my apartment to live in forever. WELL don't do it. Turn around get in your car and run & leave as fast as you can. It's your worst nightmare waiting to happen. The turnover rate is super high. People in the office can be ruder than Donald Trump on his worse day! GSC Apartments runs the apartment community more likes a prison. Vacancy after vacancy in one year like a ghost town. . That's because GSC Apartments raising the rent $55 to $100 every year faithfully without any improvements to the property or even a property inspection. RUN. Management has no respect for tenants. RUN the place is deplorable. RUN Repairs and GIANT COCKROACHES. (Not Kidding) RUN Understaffed, No regard for tenants. Apartment community beautiful but you can find something better.
May 5, 2014
Rated 1 out of 5?by RUN like Heck POOR Customer Services
Training, They all need cutomer services training.
September 11, 2013