Rated 2 out of 5?by JoeyA Aloof, disinterested office staff
This used to be a great apartment community when it was known as Asheville Springs. But since "The Reserve" elites took over it's become a more expensive and unpleasant place to live. The maintenance guys are still great. Although morale is low, they still take good care of the property and it's residents. The front office is the problem. All smiles and reassurances when you tour the property, once you sign the lease you become another serf to order about and receive Royal Inquisitions regarding your Grievous Transgressions against the Crown. Be sure to read the fine print on the lease.
September 14, 2014
Rated 1 out of 5?by formerrenter worst office manager ever
The office manager is the door reason for this rating. She truly seems to enjoy the moment she is able to tell you something bad. She is an absolutely infuriating witch, and she alone makes me not want to renew my lease. Don't live here, everywhere else I have lived in town the office staff has been nice. This place is not worth it.
August 27, 2014
Rated 1 out of 5?by lookingforanewhome Don't be fooled!
The community was built in 2009 so it looks nice and has decent interrior features--like garden tubs, walk-in closets, brushed nickel trim, ceiling fans. However, it is shoddily put together. Luckily the maintenance staff is reliable and friendly and tries to get to things in a timely fashion. The worst thing is that the office staff is totally unprofessional. The manager in charge is a spiteful lady, not at all interested in real problem-solving. Whenever there is a problem with residents not following the rules, they seem to relish in making EVERYONE suffer instead of dealing directly with the offenders. Instead of taking direct action to punish people that break rules, they just make new stricter blanket rules that punish EVERYONE. The latest example of their reactionary mandates is a new list of pool rules. WE ARE NOW NOT EVEN ALLOWED TO HAVE COOLERS AT THE POOL?!?!!?!?
June 30, 2014
Rated 1 out of 5?by sickofit25 Don't do it!
Seriously, this place is terrible. Management is terrible. The apartments are built terribly. Has gates but they are never closed. I could go on for ages. Seriously, do yourself a favor, spend your money elsewhere and stay far away.
June 6, 2014
Rated 5 out of 5?by MBuster3317 Great Place To Live
#1) This place has better views than any apartment complex in Asheville. Hands-down. It sits right next to a huge empty area of farmland and mountains on the edge of town. If you are moving to the mountains to see actual mountains, move here.
#2) The apartments are very nice/new. We live in one of the updated apartments with marble, crown molding, etc. and love it. Nicer than any apartment I have ever lived in. Plus, most of the apartments come with a huge garage included. Does anyone realize how rare that is in an apartment complex?
#3) The community is fantastic. People are walking dogs day and night, grilling out, enjoying a craft beer, etc. Everyone is approachable and kind.
#4) It is gated. I've known people who moved to South/North Asheville (to nice apt. complexes) that have had their cars broken into. Not here. There is a gate and you must live here to open it. Very safe.
#5) The staff is great. I think the issues other reviewers reported must have been due to the transition period when the new company bought the complex. I have experienced no issues with the staff or maintenance. They are approachable and will answer and/all questions fully. Trust me, I call them all the time.
Overall, a great place to live. Very happy here.
May 7, 2014
Rated 3 out of 5?by Salih Nice Apartments
nice place for living and great city for relax and enjoy
March 23, 2014
Rated 5 out of 5?by CSI Lady Reserve at Asheville is the best!
I am a new resident and selected this apartment community after looking at several others. So far, my experience has been very positive. My apartment is beautiful, the location is terrific, the management staff are attentive and my neighbors are friendly.
October 15, 2013
Rated 2 out of 5?by big louie Reserve aint the place it was
with a new management staff the place has gone downhill faster the can be imagined. Ofiice staff is quick to make excuses and promises you things will get better.It aint gonna happen. After living here we are moving as well as many others and cant wait to leave hopefully someone will buy this company out with some money to correct things only time will tell.
run away fast
September 28, 2013