Rated 1 out of 5?by 1
Rated 1 out of 5?by Kristinstl if you move here, good luck
It's very unfortunate that the management ruined what could have been a great experience. We liked the complex location and grounds upkeep, and our apartment was not bad, minus the few upgrades it needed.
Here's where the bad part comes in. After moving in, we notices some minor things that we wanted fixed. The dishwasher left soap residue and was not cleaning. It took four maintenance requests, six months, and a threat to contact the BBB before we got a working dishwasher.
Our hot water was not staying hot in the shower for more than about 6 minutes (I timed it). After 5 maintenance requests and a personal visit to the office, turns out all we needed was a new shower head (the old one was not controlling the hot water being released).
The seal was broken on our patio door, and moisture was getting in between the glass panes. While this is not a huge deal, they told me at the office that there was nothing they could do about it. there were countless other incidences with simple fixes that were made very difficult.
Then, in the middle of our lease, the management decided to take out the rent dropbox, stating it was a "safety issue", even though the drop box was much like a mail slot that dropped INTO THE OFFICE BUILDING. That was a LARGE reason we signed a lease here. The 24 drop option was crucial to us, since their hours are 8-5 and we both work full time, including some weekends. I also travel for my job, many times being called out in the middle of the night with no clue as to when I'll be home (emergency response), so planning ahead to pay rent is not always an option. We tried to discuss our concerns with the office, but were rudely blown off by several different people. We ALWAYS paid our rent on time, and the few times we were caught traveling for work or working during their office hours, they refused to work with us, even though it was because of THEM that we could not pay our rent on time. I even tried slipping the rent under the office door in a closed envelope, to no avail. They had no problems cashing my check on time, but still charged us a $65 late fee. YUP! over 10% of our total rent.
As far as amenities go, don't plan on using the tanning bed, it never works. They change the codes to the fitness center randomly without telling anyone, they just leave a note on the door to visit the office during office hours to get the new code. I guess they forgot that their "convenient" hours of 8-5 doesn't really help people that work full time. The pools are closed constantly, and the pond by the entrance has been torn up for "construction" since we moved in.
The best for last. When we moved out, they charged us our entire deposit, plus $102.00 for "carpet replacement" due to animal urine. When I called to explain that we have a cat who urinates in a litter box, and that we shampooed and steam-cleaned the carpets before we left, they would not have it, and pretty much said we were SOL. Let me remind you that we didn't even have a dishwasher that worked when we moved in, and NOTHING in that apartment was new, including the carpets. I tried to explain this to them, and was rudely disregarded. DON'T plan on getting your deposit back, it won't happen.
Management ruined our experience, and because of that, I would never recommend this place to anyone,
August 28, 2013