Rated 1.5 out of 5?by 2
Rated 2 out of 5?by USAF, MC, FS There's a reason the average tenant stays <3 yrs
Very attractive landscaping, Good floorplans.
Junior staff have limited competence but strong social skills. They sound gracious and customer-friendly, but limited experience and lack of manager support results in promises they can't keep (and management denies would ever occur).
Staff distrust their tenants, so management assumes the worst. Example: Junior staff said a dog visiting is OK (though contract says otherwise). When dog visited, maintenance staff reported and management sent large bill (assumed tenant tried to deceive them).
Carpets are especially poor, showing wear much earlier than normal.
Company has a solid business model: attract tenants with superficial quality (staff social skills, landscaping, fresh paint). No need to fret about departures, since the fountain of new tenants is always flowing.
November 17, 2013
Rated 1 out of 5?by formercustomer Not Worth It
DO NOT get an apartment on the bottom floor in this complex. Even though, the top floor apartments have high-vaulted ceilings which are impossible to keep cool in the summer and warm in the winter. The bottom floor ceilings are paper-thin, and regular footsteps sound like Godzilla marching towards the city. When nobody occupied the apartment above us the work crew would come in at the earliest hours (7am - 8am in the morning usually) and be noisy as all get out. By the way, after beating on the wall, yelling upstairs, and calling the office at 9am I realized that they could have cared less about making a multiple-year resident comfortable in their own home. Very Disappointing... The pool is only 4 ft. at it's deepest (and the hours only benefit those who are home during the daytime), the hours have been greatly reduced at the gym (no longer 24-hrs which, again, is beneficial to only those who have time during the middle of the day), the tennis courts are awful (especially the newly reconditioned court made of the cheapest material possible - it doesn't play right at all), and the nice clubhouse is ONLY FOR SHOW. Nobody is allowed to host any groups (small or large) or events in an area which contains 2 full bars, numerous chair and table sets, multiple big television screens, couches, tasteful decor, and I believe a nice fireplace or two (not quite sure...it's hard to remember because there is never a reason to be in there). Residents get invited into the clubhouse only when Corporate America gives a financial kickback to the complex management for selling us some product or service (usually AT&T which do not hold up their deals). All of these restrictions keep being imposed, and yet, the rent gets consistently raised year-by-year. My favorite, was the letter sent out to all residents, by the complex management, asking for residents to turn in their neighbors for not picking up their dogs feces (turning in your neighbors would get you $50 as a reward). Encouraging neighbors to spy on neighbors for petty cash? Really?? Is this the United States of America? or have I gotten into a time machine and gone back to fascist Germany? You just have to ask yourself, in a place you are considering calling home -- Who's interest and comfort are they really working for?? The grounds look nice -- at least when they are not spraying poison and killing large Juniper trees and plant life... Just pitiful. Glad to be where I am at now, less than a mile from "The Overlook."
June 20, 2013