Grand Plaza
(312) 582-4096
left
right
Enlarge
Showing - of
Previous
Next
left
right
Enlarge
Showing - of
Previous
Next
(e.g. 100 West Oak, Chicago, IL)
Driving Directions
Please enter both a "From" and "To" address to display driving directions.
Photos
Showing of
Previous
Next
Floorplans
Showing of
Previous
Next
Check Availability
* Required
Rated 2 out of 5?by 1
reviewer.
Rated 2 out of 5?by DanielaECR Always issues and below average customer service
We have been living at the Grand Plaza since September. The 1 bedroom has good space especially for downtown. When we first moved in we bought storage and our locker was filled with the previous owner's belongings. The Assistant Manager did not think to reach out to her maintenance staff to ensure storage was cleaned out before giving it to a new resident. Then we got another storage unit a few months later and happened again! We had 4 issues with our toilet the first week we lived there. My husband was livid that it continued to overflow and spoke with the Property Manager who gave us a new toilet, which we appreciated. The elevator banks on the right usually have one that out of order and there are 3 elevators or 40 floors so you can imagine how long the wait is when an elevator is down. Now most recently the hot tub is out of order and has been for a month. When you call the onsite staff they give you different answers on why it is not running yet; city inspection, missing part, improper water levels and a crack. They also allow people into your apartment without permission. I was home and someone knocked and I did not answer and the next thing I knew a cleaning lady, who is not associated with the building, was in my apartment and it is a service I do not have with them. When we voiced our concern to the Property Manager she apologized and offered us 4 movie tickets as though that would rectify that she allowed strangers into our home. It is disappointing since we really love the location and building but the office staff is not very good and customer service centric. I will say that the door lady, who recently left, was absolutely awesome and the maintenance man, who is also leaving, was really great too. When paying very high rent monthly for a one bedroom, you would hope that the office staff would provide better customer service to its residents. Very disappointing.
April 8, 2013
Close
Amenities
Features
Utilities Included
Description
Unique Features
Sorry, we had trouble getting that information. Please try again.
Models
Name
Rent
Deposit
Beds
Baths
Sq. Ft.
