Rated 5 out of 5?by Singledad Great place to live
The leasing staff and maintenance staff are very friendly and helpful. Amber was my leasing agent and she is a very informative/ helpful professional. I have been a homeowner for 23 years. This apartment has a home feel to it. I love my fireplace and the kitchen is so nice. It's a joy to cook at home. The earlier reviews of Westhaven are not indicative of my experience. This apt is clean. The neighborhood is safe and the location is amazing. Come check this place out. It will not disappoint and the price is great for all that you get.
January 4, 2015
Rated 5 out of 5?by sarah2014 Love having this apartment as my home!
I have lived here about 1 month now, and have had a great experience. I wanted to come leave a review because I feel like people rarely review apartments unless they are mad. Disclaimer- most negative reviews on this place come from the old management or not-renovated/older apartments. I am in a renovated "Stanford",
I had a great experience while deciding on this apartment (I was that crazy person that came back 3 times to tour the same place) and the leasing office was very nice and helpful. I didn't actually get to see my exact floorplan until I moved in, which scared me, but the staff sat down with me and helped me draw out what it would look like and tried to give me the best visual possible.
I moved in with no issues. I haven't heard any noisy neighbors, loud dogs, or seen many bugs. I have never felt unsafe (as a single female). I have had to call maintenance once, my heat was not working. They came to my apartment within 15 minutes and fixed it. The apartment was just renovated and it turns out that the construction guys just left a valve turned off. They also noticed my squeaky door (not a big deal to me) and offered to fix it quickly.
I chose this place as an apartment that I could stay in for several years and if the 1st month is any indication, this will be my home for a while!
October 23, 2014
Rated 2 out of 5?by Current Resident Not a "Luxury" Community
I've lived here since May 2012, when it was known as "Paces Station." I'm currently in my second apartment unit here--both units were "terrace" units and neither were renovated.
Like other reviewers, I've seen dozens of house centipedes and a few giant roaches every couple of months. I know they're getting through the cracks in the walls and my door--the seal isn't very tight anymore, and in my first unit, the baseboard had separated from the floor.
Maintenance has been a somewhat mixed bag. They've always been prompt and responded quickly to my issues, but they don't always move or cover my personal items to prevent them from getting dirty. A brand new set of spatulas and cooking spoons were absolutely covered in popcorn ceiling spray from when they came to fix a ceiling leak. They tracked dirt into my house and left it there.
By far, though, the most egregious complaint I have is that the office allowed animals to live in my walls and ceilings for 4-5 months. I heard scratching, purring, and scurrying animals in my bedroom walls and the ceiling of my apartment, but was reassured by maintenance that since they knocked on the wall and nothing responded, they were pretty sure nothing was in there.
It wasn't until I contacted the Worthing office in downtown Atlanta that the office staff started calling exterminators and seemed genuinely concerned about my problem. Sure enough, I had a family of raccoons living in my walls. I vacated the unit after I found animal feces in my kitchen and it became obvious that they couldn't stop the animals from entering the building. The office helped me pay for movers and prepared a 2nd unit for me to move into.
Overall, I don't think I could recommend this community to a friend. I lost so many nights of sleep due to the animal problem that those alone outweigh the positives of the community. Even though the office staff has been friendly and the maintenance staff has been prompt, the buildings are old, the bugs are abundant, and animals can find their ways into the building. Since I'm in an unrenovated unit, I think my rent is fair, but I can't imagine paying the inflated fees for a "luxury renovated" unit in this community.
December 1, 2013
Rated 2 out of 5?by Watch for bugs Not worth the price, definitely not luxury
I'll start with the good. The kitchens are nice-looking. The closet space is great. I have a nice-sized patio area, as do many tenants, that I have furnished and put potted plants on, etc. I have lots of windows in the living room, which is nice. Oddly enough, I also really like the choice of carpet, and colors of the walls and trim. The size of the place is great. I have mostly had nice exchanges with the folks that work in the office, mainly because we only deal with one person, who is awesome. The pools are mostly ok.
That said, the roaches are awful. I found one INSIDE my coffee maker.There's an overabundance of house centipedes. Don't know what those are? Look them up. They're disgusting, but the worst part is that they thrive in places that have lots of other bugs that they feed on and places that are humid. Moisture? Try mold. Yep, all over my front door, and some near a window inside. Probably because there are no gutters. Getting back to the house centipedes, they get in through cracks in windows. These windows are so old, I can hear the squirrels on the trees. If it was a particularly windy day, it would be drafty inside. A few of my windows are broken (they don't open or they actually fall out of the frame when you try) and most don't have screens. The glass is also covered with mildew on the outside. Seams are visible in my popcorn ceiling (definitely not luxurious), and my track lighting fell out of the ceiling one day. I had to have my AC serviced 3 times this summer, and a leak behind the tile in my bathroom took 4 tries to fix and ultimately meant the tile was hacked up and shoddily glued back together. The dishwasher, although stainless steel, is probably worth $200 brand new and it doesn't like to clean a full load of dishes.
I play tennis, but I don't play matches out of here because the courts are in terrible shape. They're cracked badly, and there's algae all over the back courts, which makes it impossible to play if it had rained in the last two days.
This place could actually be called "luxury" if it would replace all the windows, scrape the ceilings, put in viable dishwashers, energy efficient hot water heaters and faucets, and hire an exterminator for the love of pete. Also, the lady that takes the checks could have some class and not count them all in the open on pay day (because there's a $25 fee per month to pay via autopay, and same goes for the water bill).
Needless to say, I'm not extending my lease, especially because they want me to pay an extra $150.
October 18, 2013
Rated 1 out of 5?by West-Haven Drop Outs Not Impressed...
We moved here after seeing a different complex managed by Worthing Companies. For "luxury" apartments, my husband and I have not been impressed. Bad plumbing, lots of bugs (we had to get our own exterminator), rude staff, a loud train you can hear in nearly every apartment, and amenities that are far, some are dirty and inconvenient. And don't get me started on the "like-new" quality of apartment we were promised...
We are breaking our lease and happy to do so.
September 30, 2013
Rated 1 out of 5?by movingout CONSTANT CONSTRUCTION IN PROGRESS
YES, they are renovating, that's nice, but the noise, trash, influx of maintenance workers, and endless inconveniences aren't worth it. Not to mention the office staff is flat out rude. They are as sweet as can be when it comes to getting you to sign a lease, but once your locked in they couldn't care less about being polite or professional.
September 13, 2013
Rated 2 out of 5?by girlstop Floods and trees
To sum it up, office staff is rude, trees fall on everything so be sure to get insurance, the apartments were flooded in 2011 check it out on YouTube, management complains about dogs but doesn't tell the residents that the apartments below or above them are going to be worked on at 7AM on a weekend, the apartments are VERY dark, don't have fans installed or overhead lighting in the bedrooms or living areas. Plumbing... no. Just no. Someone came to check on a leak coming from my apartment (top floor) into a basement apartment and THEY USED MY HAND SOAP WHILE I WAS GONE AND MOVED MY PERSONAL ITEMS AROUND! Plugged my laptop into an outlet in the dining room and it turned all the power in my living room off. Asked why my AC didn't cool properly in certain rooms, no response. The company who is working on the renovations on the neighboring apartments sporadically turn my water off so have fun showering. The main thing I have an issue with is Magnolia, which is five seconds down the street is owned by the same company, is less expensive and they have trash pickup. WestHaven has a single communal dumpster about 12 feet tall where you literally need a ladder to throw your trash in. Oh, and flies. Lots of flies from working on my plumbing. Gross.
July 9, 2013
Rated 1 out of 5?by Songleader Rent Somewhere Else!
We moved into West Haven back when it was called Paces Station before the property was sold, and this is our third year living here. We had high hopes after the property was sold and became West Haven. While the renovated units we have seen here are adequate, the office and maintenance staff experience leaves a lot to be desired. They call themselves a "pet friendly" community, but they have been harassing dog owners almost since the first day they took over. In the three years we have been here, we have not had one single problem with anyone's pets, yet residents are constantly getting notifications about petty complaints about dogs, which seem to be driven more by management than by residents. This is not a pet-friendly community, so don't believe it. Also, if you don't like a lot of noise, you will hate the CSX freight trains that are rolling through every few minutes, twenty four hours a day, seven days a week. In addition, the rental prices for the newly renovated units keep getting higher and higher, and are certainly not worth it for living in a building built in the early 1980s. Save yourself a load of headaches and rent somewhere else - especially if you have a puppy!
May 24, 2013