Village Square

Absolutely awful service. They do not care about your health, safety, or wellbeing. On April 28th, I came home about 4pm to find that the kitchen and my bedroom (south bedroom) had flooded due to rain. To put it into perspective, the maintenance guy said that 70% of my room had been flooded and I had to move all of personal belongings into the living room (bed, bed frame, nightstand, dresser, etc.). The management refused to give me a hotel room as they still deemed the apartment livable. My bedroom was not livable? It had a de-humidifier and two damp-raids in it and I was not allowed to put my bed back in the room because the floor was still soaked. They deemed the apartment still livable because not EVERY room was flooded. At this point we had not checked my roommate's bedroom. His bedroom was also flooded which now made two bedrooms unlivable but yet we still were denied a hotel room. The decision to deny us a hotel room came from the property supervisor, however, I was told of the decision from the office worker. The office worker claimed that her hands were tied and that I would have to talk to the supervisor in order to advocate for myself. I demanded that I be allowed to talk to the supervisor, and the office worker said that she would give her my contact information. Well it's been 16 hours and I am still waiting on that call. I never got a hotel room, my room is still flooded, and I spent last night on my friend's couch. They have not respected me, my roommate, our time, and our wellbeing. Do not rent from them, it is not worth it.