Villa Los Pinos

I've been living here for over 2 years and the manager Sherri, is really nice and always answers her phone or calls back right away. Anytime I've had an issue (not many) she is quick to fix it or send the maintenance team right over. It's a really clean complex (yard work done every Tuesday) and she makes sure the complex is always looking nice.

Wondering why the previous reviews are no longer here? These apartments started out great, good layout and neighbors were friendly, kept to themselves. What started out as a seemingly small issue ending up being way more of a hassle than it was worth. First day of moving in, we saw a roach crawling up the wall. We have not even unpacked yet...honestly I had no clue what it was (I am originally from Wisconsin, and we do not have roaches up there). Later on, we realized the whole building had an infestation. My roommate and I realized the only way to actually get rid of them is to tent the building, at least 8 total apartments?...(tenting was needed for obvious reasons...if you are not sure why that is the only solution, that is what google is for...) There was also a termite infestation (we get it, everywhere in CA has termites, but this has gone on in this establishment for WAY too long...) We heard from previous neighbors that the tenant before us fell through the floor in the living room, yet decided to not report it for reasons I will not say publicly. We had also called a private inspector and they reported massive signs of termite damage to the property. Once reported to our manager, she had the gall to ask us if this is "something our neighbors had put in our heads?" FIRST of all, what? and no, we have documentation and photographs of this happening in OUR OWN apartment. Secondly, it goes to show how unprofessional the management is at this location and how it goes unnoticed (or not cared about) is beyond me... Dealing with the "management" at this location was seriously a headache. As a manager myself, I had a certain expectation of how dealing with the management should be, yet I found myself dealing with someone who had no clue what was going on or really just did not care at all. In essence, do not rent here unless you really do not care about roaches, termites, uncaring and unprofessional management, lack of proper maintenance, having "sprays" done for roaches that are not even conducted or if they are, by the "apartment" maintenance crew, and parking. They are losing renters like crazy, yet we still had to park as far as Stater Bros most nights. When I brought to the managements attention, their excuse was "there are many new highschoolers that have their license, so less parking." Sorry, but are you dim? Or just trying to pull the wool over my eyes? Save yourself the headache and rent somewhere else.

Very nice place. Nice area. The manager is very professional.

The place I ended up renting didn't get a very good rating overall, not much higher than some of the nightmare places I avoided, but the issues that people were complaining about (slow maintenance action, plumbing problem, noisy neighbors etc) were relatively minor ones that I knew wouldn't bother me much. While I lived here I definitely found these complaints to be true, and was glad I knew in advance. But what bothered me most is that we were dealing with hundreds of roaches everywhere, in living room, dining room, kitchen, bedroom and bathroom and this is not healthy for us especially we have 2 kids and a 82 year old parent living with us. As much as we wanted to find another place to live in my problem is our budget is not enough to have a bigger apartment or even a house for rent for our family.