Union Station

Let's start with the Pros: -Location (near a lot of retailers, West Chester itself is a nice area) -Maintenance (Maintenance was always responsive and helpful in my unit when needed) The Cons: -Frequent Management Turnover (In the 2 years I have lived here, Union Station has went through 3 different management groups. Each transition between them has caused issues like having to pay rent by check after paying on the RentCafe app after months of living here.) -Trashy Yard/Neighbors (The grass is always filled with Trash. The side of the complex that faces Cinn-Day is always pristine however. Everywhere else of the property is not kept up. The fence that separates to the other complex is falling apart, large wood pieces just sitting on ground. After moved out a few months ago I have still not received my deposit refund. Overall, this complex has served me for what it has, my first apartment. I now know what to look for. This place is outdated, not kept up, with luxury rent prices. All in all it is a mediocre facility at best.

I am a current resident. I live in a 2 bedroom apartment. But it is only 50% functional unit since last 6-8 months. I have been raising maintenance request 10/20/30 times in last 6 months. I have finally sent a written grievance letter and pictures of all the maintenance issues to the management. The management simply does not care about it. It is a PAIN to live in this property for me.

Not worth it. 1.5 stars. Let's start with the positives: -Great location. Right next to 75, Tylersville road, and Cin-day road. -I stayed in a townhouse and the layout was spacious with an interesting layout. -Allows big dog breeds like German Shepherds. Now for the negatives (and where do I begin...) -DO NOT set up autopay for your rent. My bill was frequently wrong, with charges being added randomly (cable and internet, double utilities, etc.). I had a hard enough time fixing the issues and I watch my bill. I worry about home many people lost 50-100+ a month when they just let autopay handle their bill. -Absolutely terrible communication from management. I would often have to stop by and physically go into the office to fix issues. Often having to return when the fixes are wrong/ignored. The only emails I got were spam from the company. The only notices on doors were threats about dog poop. There is no followup from the office. -Terrible neighbors. I've seen neighbors arrested by a squad of officers armed with assault rifles. Some family of people rented multiple townhouses and had parties during covid, threw trash on the ground. Dogs off leash and attacked my dog. Dog poop everywhere. -Broken/terrible features. The "gated" community is a lie. The back gate broke my first couple months and just hangs broken now. -The management team. Building into the poor communication, this team is terrible to work with. I called for issues numerous times and got no response. -Maintenance is understaffed, not skilled, or both. Requests take forever, or are ignored (marked as complete but not done). -Security deposit. I just got my check 2 months after move out. I never received an original communication and when I called they even said I owed money. They screwed up my bill AGAIN! Had to talk to the regional manager to get it worked out. I haven't cashed the check yet so let's see if I even can after this review. This is a long review. Originally, I wasn't going to write one but the security deposit was the last straw. I lived here two years and when I left in the middle of covid, they did nothing to try and keep my around (raising rent $20 to renew during covid? get real). They don't seem to care, letting the place rot. Do not rent here unless you have to. Despite Jeff's (the regional manager) promise to change the place, I do not believe it. I had the money to stay here but I was constantly angry living here and moved out for my own sanity.

Poor management. None clean. They careless about there tenants. Windows don’t stay up in both units I waited for to move in. No fire place, old out dated bathroom tubs/toilets. Mirrors in bathrooms all have the bottom decaying line. Hallways n property is trashy. No parking spaces. I had to clean my unit up completely before halfway moving in. Carpet is old. Offered new unit it was trash also. Don’t waste your tike here this community is to high for the value

The resident in the other unit several down, told me they have been waiting for a hot water heater to be fixed for almost 6 months. I continued on. The next person I asked was a long time resident in one of the larger presumably more expensive units on the property. He agreed to speak and told a story I hear too often and the reason why I have learned in the past to do exactly what I'm doing. He told me that the maintenance is terrible. That the management company has changed hands several times and the service has just gotten worse. If it was some of the amenities such as the washer and dryer when his broke we're not working half the time in the clubhouse. He said that last year they did not even open the pool until the middle of August and it was dirty all the time. He said the seals on the windows even on they more expensive unit we're terrible and that he has filed maintenance tickets several times for a number of things and must go unanswered or have some sort of excuse. Finally I went further around the drive loop that I was on and spoke to another lady that said she has had to call the police several times for people looking in her windows, that her car was vandalized twice in the 3 years she's been a resident, that she has had anywhere from bugs to a broken refrigerator to the sink leaking and the maintenance is slow and doesn't usually fix the issue just band-aids. This was enough of an evaluation for me. I suggest that you do the same before renting, because once you sign that lease, the management company's service is an indication of how they run the business and/or care about their residents. In the case of Union Station apartment's in West Chester Township Ohio, I would say look elsewhere.

One thing that you should always do when deciding on an apartment complex is to drive through, and look at the exterior of the property and units.Of course this only tells a part of the story. What amenities do they offer? How responsive is the management company's maintenance if something goes wrong? One of the best ways to find this out (other than reading online reviews such as this) is to drive through, even park and walk if you feel comfortable and speak with the local residents who are out. You will find a much better picture painted by not having a representative from the leasing office with you as most would not want to make a problem name for themselves whether their experience has been good or bad. It's also important to realize that you have a mixture of residents that may have good or bad relationships with the complex or management company, so it's important to speak to at least several people to get a more accurate opinion. Recently in the market for a new apartment I did this at Union Station apartments in West Chester Township, a suburb of Cincinnati, Ohio. The exteriors shown signs of age, neatly covered by paint or trim but to be honest I have seen worse. The more accurate depiction came from several areas. A younger girl who's stove only works sometimes. The toilet leaked for months and currently do not have air conditioning. She went inside and snapped a photo of the thermostat which read 84 degrees. Being a engineer I gave her a heat and humidity digital guage and asked her to leave in the unit for 10 minutes to get an accurate reading. Meanwhile I spoke to one other in a unit beside. The girl came back out and the reading was 85 degrees and the humidity was 71%. More than just the heat, the humidity is unsafe. She said that maintenance had indeed been out, but told her that it was an old unit that needed to be replaced but weeks have passed with no remedy. Beyond that she has several electrical outlets she says cannot be used because the outlets overheat. She was told simply to not use them.

I have lived here 4 yrs and 8 months but would not recommend it, unless you can guarantee who your neighbor will be. Here is the good, if you like the location and convenience of hwy, stores and businesses. The owners and mgmt has changed several times since I have been here but I find the current staff most helpful. When I first moved in my carpet had just been shampooed that day, part of it was still wet so the movers tried to place my items on the dry portion. The bad part is the loud noise of neighbors and disrespect that they are living in an apt. This is like living in a 3 story house, nothing is private. I have had some bad neighbors who walk loud, pets and children run across the floor, cause my walls to vibrate, talk loud on cell phone in the early morning, constantly go in and out onto the balcony all hours, clean and run appliances at all hours of the night and I can go on but cutting this short. The condition of the complex has went down hill in the last 25 yrs and I know this since this is my 2nd time living here. Not sure why I stayed this long but it is time to move to a quieter place.

I don't know who wrote that this was a "calm" place to live- I have had nothing but issues since I've lived here and look forward to moving out! My apt was not cleaned or painted before I moved in. Within the first week my hot water heater went out (it's half sized mind you), my carpet had holes in it and the tacking strip was showing. I had to fight with the property manager to get both replaced. My a/c also went out. And yes, each property manager is worse then the next (I've had 3 in the 3 years I've been here). Loud neighbor's radios til 5am, large potholes, and kids playing in the streets unsupervised. My car has been smacked multiple times in the lot. My apt is straight from the 60's with the stucco walls- looks nothing like the photos. My toilet is cracked and my bathtubs patched. The gate hasn't worked the entire time I've lived here either. So much for "gated" living. Also be aware that on top of the lease you'll be required to pay for outside lighting, trash and sewer.

My roommate and I have lived here since May 2017 and I cannot tell you one good thing about this place. The first day we moved in, we had to delay a day since the carpets were soaking wet from them being cleaned. This resulted in us having to rent our uhaul longer and wait until night to actually move our stuff in. About 2 weeks after living here, we were robbed and the office did absolutely nothing about it. My key still takes a few tries to work in my door even though I have asked for them to fix this issue. Our mailbox will open even when locked, reported this multiple times, not fixed. Claims to have 2 swimming pools, but they only open them from the end of July to Labor Day (a full 3 weeks!). Gates at the front constantly don't work. Office hours say 9am to 6pm but that's a crap shoot if someone is actually in the office or if they decide to close early for some reason, making it real convenient. I could go on but in summary do not live here, or you'll be regretting it.

We have lived at Union Station for six months now and have been very pleased with our stay. Staff is more than friendly and accommodating to meet our needs. We viewed the apartments and were moved in two weeks later, which is great if you need a place quickly. We viewed multiple apartments and these apartments were more up to date than most in the area. The rent was also more reasonable than other places we visited. Great price for the luxuries associated with the apartment. I highly recommend!!

I don't recommend living here! I just moved out of here and had multiple issues basically because of the bad management (yes, the new management is worst than the one before). The hallways always smelled like marijuana, we got tired of calling the police so we just gave up because the management did nothing when we complained about it. We had a major maintenance issue that left us without power in the main bedroom and we received help after a week, not without having a mess in the whole bedroom after the maintenance guys came to fix it. People with dogs didn't clean after their pets, so the grass was so dirty all the time, and again, management didn't care about it!... and last but now least: we receive TWO false eviction letters from the leasing office because they had lost our rent checks, of course they thought it was easier to send us the eviction letter than to call us or reach out to us in a different way. Really, we were counting the days to get out of here, terrible experience!

we met with Kayla to look at an apartment. very nice updates. when we moved in, it was a quick and easy process. we like our neighbors and so far no complaints. we also went to their pool party and were surprised. they really did a nice job.

Incredibly dissatisfied with my move out process. They persuaded me to sign an additional 1 year lease last November, assuring me if I moved out early I would only have to pay for the months in which they could not get a tenant to fill the unit, WHICH they said would not be a problem as there is a waiting list to get in. I then proceeded to move out in June because I'm getting married and received a statement saying I owe over $5,000 in addition to a garage fee (I canceled my garage rental well over a year ago). Needless to say we will be having a conversation about this. I would in no way recommend this complex to anyone. Side note, I just found out that instead of renting my apartment out right after I moved out, they are now renovating that apartment instead, making it impossible to rent out as they continue to steal money from me. This place is as unprofessional as they come. DO NOT LIVE HERE.

Union Station Apartments is a great place to live if you can afford it. The apartments and facilities are very nice with a calm and neighborly atmosphere. The maintenance crew is well trained, attentive with very fast response times which is great. And, management is exceptional. They are extremely understanding of any problems that may arise and are always willing to work with you to help in any way possible. I would definitely recommend anyone to check out Union Station Apartments if you are looking for an awesome place to live