Three Fountains Apartments

MAINTENANCE Thanks Crystal and Emma always on time with the request for repairs thanks for all you

Maintenance Request Satisfied with Three Fountains attention to maintenance request. Thank You Very Much!

Making progress! The complex has struggled with frequent changes in management but seems to be a much better path as of the last 1.5 years. The company is making efforts to address old/broken features of the units and finally has the pool open. So while there is a backlog of things to do they are taking good steps forward. The only remaining issue is difficulty getting ahold of the office via phone, but that also seems to be getting slightly better.

Maintenance My garage issue was handled very quickly. I appreciate you all.

Mive In The move in was excellent. We had no problems whatsoever & our neighbors also made it a awesome experience as well ??

Speedy response The gentleman came in to address my issue was in and out quickly. He even checked to make sure his work exceeded expectation. Thanks Three Fountains Team for always addresding my need.

Maintenance requests completed! I moved to Three Fountains under semitragic circumstances 6 years ago. Last year a new management company took over and I have been pleased with its performance.

Property not kept Love my apartment but unfortunately the complex appears to be going down and is an eyesore when driving by. So needless to say, it’s upsetting!

The young man who came from your contacted company was great and went above and beyond!! He answered all my questionsand and fixed the dryer door so it would close properly. Quick, efficient and pleasant! Please pass this review on to company.

I am currently looking to move to the three Fountain apartments.this would be my first apartment ever so I was a bit nervous but I called and got connected with Crystal, we set up a tour and honestly she’s the best it was the best tour I have ever had, she was very helpful and also answered every question that I had the apartment was nice as well Crystal your the absolute best

Fair and Professional Follow-Through I've lived at Three Fountains over 4 years. This past year especially has been the most frustrating. I've attempted for the past 4-5 months to resolve an error that incorrectly charged me for a policy requirement that I did have. Numerous attempt have been made through office and management company to resolve and reimburse me. To date nothing has been done to reimburse those deductions that were included in my rent. The deductions however were stopped. If it had been my non-compliance I would have been given notice immediately. Other issues I can work with but this one is unacceptable.

Lease Renewal Lease renewal went relatively smooth. I’m really surprised that during the process there was no incentive to renew the lease: no carpet cleaning, no appliance upgrade, no other types of upgrades.

I wouldn't recommend living here to anyone. Cushman Wakefield is the current management company. The previous owners and management companies left a mess and C-W can't get caught up. They believe that they only need a single maintenance man to cover the 2 apartment complexes that make up Three Fountains. The only thing 1 maintenance man can do in this large older complex is to try to keep up with the emergencies. Basically that means that if you can't fix it yourself, you will have to learn to live with it broken. It only took me 4 very hot days, with multiple calls to the management office in order to get my AC running again. It has been 6 weeks since I put in a request for unplugging the bathroom sink. I doubt anything will ever be done about the light over the kitchen sink or the non-functional garbage disposal. At least the food in the garbage disposal has dried out and no longer stinks if I don't let water go down it, but the bathroom sink now has dead flies floating in the stagnant water. I now have a mud puddle for a front yard because they didn't bother to get proper fall clean up of leaves done so the leaves killed the grass. They leave dead large branches and tree parts lay for months before they do anything to remove them. The management office rarely answers, is closed many weekdays (especially Monday and Friday), and doesn't return messages. I think we have had at least 2 different managers, if not more, since Cushman Wakefield took over (it hasn't been a year yet). The person in the management office is always someone new--who wants to work somewhere where every phone call is someone complaining about something and you can't help them. All they can do is give you excuses, not solutions. I am trying to be polite but that is coming to an end now. This isn't where they live so they don't care. Health concerns be damned. It is very embarrassing for me to have friends over. They can't believe the conditions I am forced to live in. I find it disgusting. Pretty soon they won't need to worry about people paying their rent, they won't have renters. The apartments are wonderful for people like me with mobility issues. All personal entrances and first floor living. I have a complete basement under my apartment that I can use for storage and laundry. (I haven't seen inside the townhouse development that is also managed by Three Fountains so can't comment on them.)

The property itself is in disrepair. The landscaping isn't kept up, the lots are full of holes, trash is often a problem. The pool has been closed for a solid 2 years and before was never clean or managed properly. We have homeless camps around us. Sometimes they bring hoses to hook up to our external spouts to access water, but the tenants pay for that and the police won't come out for that sort of matter - the property manager must call them to come out since we're not enclosed by fencing - and the property managers won't take action. So you gotta face off directly with people and it is scary. We've had to sit in our cars to wait out the homeless waiting for us to get out. We've had fires, murders, whatever you can imagine happen just on the other side of our porch fence, which is likely to fall down in the next year, but the property manager refused the police last time we had a strange man watching our place. The police later told us he likely was a local character who had just been released from prison and we should be concerned. Unbelievable? Welp, that's what it is like here. No maintenance help, lots of crime, but that rent is due and it will increase every year, even when the place is getting worse.

Wouldn't recommend to my worst enemy. Lived there a year and everything broke. I didnt really think anything of it until we signed a lease at a new place and realized how bad these things were. We didnt have power in half of our house for 2 weeks. The basement floods whenever it snows or rains. We can hear full conversations or other actives in the neighboring units. Takes days to get maintenance to come fix something. Repairs dont usually include cleanup. They do surprise bug sprays without notice that doesnt seem to cover the bugs outside that eat you alive. In the spring, they go through all the units and fine folks for damages they find without repairing. They offered us a winter move in special, took it away the following year. We didnt realize it had an expiration date.The most current thing we're dealing with a 900 dollar carpet fine. When my roommate called to ask for information on it, she got screamed at. She called me crying about how she scrubbed the walls, cleaned the house for a week, fixed all the repairs they couldnt get to and still the world wont cut us any slack. I'm just completely burnt out on dealing with them.