The Residences at Hamilton Lakes

I wanted to share a very positive experience with Jeremy and Roger from the maintenance team. I submitted a request for a clogged garbage disposal, and the response was incredibly fast. The team was professional, courteous, and very knowledgeable. They not only fixed the issue quickly but also took the time to ensure the area was left perfectly clean. This level of efficient and high-quality service is fantastic and makes living here a great experience. Thank you!

I enjoy living here as this will be going into my husband and I second year of living here. You are always able to get help if you need it from staff and Avani, is just so pleasant to talk to, as she has assisted me anytime I needed. So far I am happy we decided to renew and stay a little while longer.

I 've been on several tours in this area in the past six months, but must say I have never been more impressed. To begin with, the property manager- Ms. Shah, was absolutely amazing! Her inviting personality and knowledge of the property put me at ease. What stood out to me, was the fact that she did not relegate the tour to a subordinate, but showed us around herself. The amenities checked all my non-negotiable boxes and even answerd my prayers: immaculate,modern and spacious units (they even had a gym, hot tub and sauna). Thank you Jesus!!! After the tour, she offered us refreshments, continued to engage me by email, answered my many questions and helped me explore all my options. I was delighted by every interaction and found her authentic style refreshing...As we continue to prayerfully decide, this place remains in our top 5.

Management never takes accountability for anything. Only benefit of living here is the repair team especially Jeremy who is very thorough and hard working, we’re lucky to have him working here.

I can’t say much about management here nothing ever gets resolved, it’s always passed on to other employees and disregarded!! I will say the only good thing about this place is their maintenance team especially Jermey! He is one of the hardest working guys besides Roger and Noel they are hard works too. Jermey is an asset to this company and he gets the job done! Thank you so much for always taking care of our issues! We appreciate you and your hard work keep up the great work!

I just moved in and I made a great choice. Ayah D was so sweet and made me feel calm during the moving process! Roger, Jeremy, and Noel helped me when I really needed it as well. This is a great place to live.

I just moved in and I made a great choice. Ayah D was so sweet and made me feel calm during the moving process! Roger, Jeremy, and Noel helped me when I really needed it as well. This is a great place to live.

Was an amazing place to live under the original management when I moved there 5 years ago. Now it’s impossible to find parking and the new management is really difficult to deal with. I would search around at other options. If you decide to live here, be prepared for unreasonable move-out charges. I couldn’t have left the apartment in a more perfect condition, but they still nitpicked every little detail and charged me. Make sure to leave it like a brand new place when you move out. I paid it bc they threatened to send me to collections just when I was politely challenging the charges. I don’t need my credit ruined, but it made me really sad that I was treated that way. Search around before you move here. There’s better options now. Good luck to you!!

My husband and I have lived here over 6 years, when the complex just opened. Everytime there is a maintenance need to be fixed, you never have to wait more than a few hours for it to be done. Our washing machine was leaking on a Sunday night around 9 pm, I left a message with the office voicemail. By Monday morning Roger one of the guys in maintenance was at our door ready to fix it. He checked it, got the necessary part and in less than 30 minutes the machine was working like new. This is how all the calls are handled. Thanks Roger for the fast and great service to us everytime we need you.

Ayah is the best manager! She helped us with all the documents and made sure the process went smoothly. She even showed us the storage area and gave us a tour to see how everything looked. Plus, she was so kind to our dog and gave her a little treat! Thank you so much for the excellent service.

I’m new on this complex but all I have to say it’s a beautiful place to live very quit. My experience with The Staff was excellent specially with Ayah she is a great person , she knows her job she helped with anything I need it during my process she makes it so easy and smooth . if you decide to Check out the complex ask totally ask for her . About maintenance is a great service .

My daughter is a resident here and invited me to a community event. I was very impressed at the effort that went into connecting the residents to businesses in the community. A staff member by the name of Maria was in charge of the event. She went out of her way to make us guests comfortable and plugged in. We had a wonderful visit and I was so impressed by the facilities. I can’t wait to visit again!

I went here for a family birthday party and the establishment was wonderful! Everything was well kept, clean and friendly environment! Maria, one of the office staff, was extremely helpful and friendly when I asked about the pool. She went above and beyond to answer my questions, and also offered the opportunity to come back for a tour.

We’ve been residents of The Residences at Hamilton Lakes for almost a year, and absolutely love it here! Noel, Jeremy and Roger came by today to replace our filters and batteries, and completed it in no time. Seriously the best apartment complex we’ve ever lived in. Whenever we have a concern the entire office and maintenance staff always take care of things promptly and professionally.

I had a fantastic experience living at this apartment complex with its wonderful maintenance team consisting of Noelle, Jeremy, and Roger. They were always prompt, efficient, and friendly whenever I needed assistance. Linda from the leasing team was also extremely helpful and made the move-in process seamless. The property was well-maintained, and I always felt safe and comfortable in my home. I highly recommend this apartment complex to anyone looking for a great place to live!

This is one of the best properties we’ve rented anywhere. Amenities are great and the staff are incredibly helpful. Maria in the leasing office is amazing!

Jeremy, Noel, and Roger from the maintenance team always provide exceptional service - and they demonstrated that again while replacing my microwave today! I called the office last minute on a Friday afternoon just before the office closed and spoke with Maria (who is always so kind and helpful with all questions!) Jeremy came before the end of the day Friday and spent time troubleshooting the issue. He was very friendly and I could tell he cared about resolving the issue! He shared a replacement would need to be ordered, and to my surprise it shipped the next day and they were here to install the new one as soon as it arrived. The guys were friendly, professional, and finished the job in under 10 minutes. They wore shoe coverings (which I appreciated!) and were respectful and careful while bringing in equipment and tools into the home. Very grateful for the building’s kind staff and quick resolution to issues.

Beautiful, modern, well-kept community. The Noel and staff is on premises 7-days a week and always greet you with a smile! They are quick to attend to any problems that may arise. The apartments are very spacious.

I’ve lived here since 2020 and the new management team is very friendly and helpful, they’ve made a lot of good changes. Check them out, they are a great value compared to other places we’ve looked at. We love the hot tub and sauna!

Hidden cleaning fees when you leave, not disclosed in the lease or on the exit contract, even when the exit contract has a cleaning fee attached, they add more at their discretion. The entire experience since a new management company took over is a nightmare. They take DNA samples of your dogs so they can pick up poop and charge you at their discretion.... Over priced rent and then they get you one last time on your way out, even when the previous management company offered to move you to a temporary space while they update the unit for you....terrible.

My fiancé and I Moved in October 2020 to this “luxury” apartment and after 2 years we’re moving out. The prices they charge are flat out insane. They use cheap inexpensive materials to make the space look expensive. But once you start living in the space you realize it’s not practical. One example kitchen cabinets have peel and stick on them so when trying to boil water the cabinets start peeling and bubbling. The bathroom countertops are “cultured marble” not practical in a bathroom so easily scuffed and stained with makeup etc. The walk in shower doors were never installed properly and always had water leaking. The amount of dust inside apartment is insane I’ve never experienced this maybe because we lived on the first floor and our view was of the highway 390 is what maintenance told us lol Yes I called management about all these concerns and was told maintenance will come. They came and stained the “cultured marble” didn’t do anything wasn’t any easier to clean and still easily stained. They came 3 times to try to fix the shower door never worked. I had a lot of back and forth with Peter. I even called management office and complained about what a terrible manager he was. Nothing was done just a lot of apologizing and saying “miscommunication” To be charging the prices this apartment complex charges you would think you would be treated better. Don’t move here it’s not worth your money.

First, there is a new management team in place at this property for the last couple of months. Lots of new problems and the new manager doesn't seem qualified to oversee them or the daily operations of this type of property. It doesn't help that she has very poor people skills and tries to talk over anyone who is trying to discuss something with her - it's rude, condescending and unprofessional. The complex needs extra attention to cleaning up elevators, hallways, garages and the club house common areas. The manager says they are understaffed, but rents have not been reduced to compensate for the service cuts. Outside contractors can be hired to do the work. There is no visibile security after office hours - the clubhouse is supposed to have a watchperson to oversee the pool and clubhouse amenities. Things get out of control and tenants have to hunt down the watchperson, who remains in the locked office. During office hours, the on-site management team is never visible in common areas unless they are holding an elevator for a tenant - lately it's mostly for tenants moving OUT! Then, the management teams leaves the elevator locked out for days, making it unavailable to existing tenants. Oh, and by the way, if you try to call the office and speak with on-site management, they NEVER answer the phone during business hours. It always goes to voicemail and they return the call, maybe a day or two later. I tried calling from my cell, just outside the onsite management door and could see they were unoccupied, other than sitting at their computer, and they wouldn't answer. Cripes!!!

Management seems nice, but they're not. They don't care about you at all and will not make any exceptions for you. The prices are way too high for the area(with most of the amenities still closed), never any parking at my building, the entire floor smells like weed by 9am, I can hear every move/noise my neighbors(and their dogs) make, and no one EVER picks up after their pets.

Horrible place to live in management is horrible no no no. No never again it is all a joke!!!

I am updating my initial review that I wrote in June. The management here is absolutely horrendous. There have been countless issues here that have simply been unresolved. We were very happy when we first moved here in April and ever since July it has completely gone downhill. It all started on the Fourth of July, when we went down to use the pool and there were parties going on in the pool area and we were unable to use the facilities because many tenants decided to invite their whole families. This wouldn’t have been an issue if Peter hadn’t blatantly told me that everyone has a limit of ONE guest in the pool area. He had also stated to me that the parking lot would be controlled, that no one would be able to park there if they weren’t on a lease and that it would be monitored by a staff member. That was completely untrue and I wasn’t able to find parking (where I PAY to live!). Ok fast forward. I look outside my balcony and there are commercial laddering vehicles in the parking lot, trash all over the parking lot and people airing out mattresses on their balconies! There are multiple people living in apartments (where they aren’t on the lease!!!), the trash chute room is constantly filled with boxes and furniture, (is it really that hard to bring it down to the dumpster????). Lastly, we have had our grocery cart stolen from our parking spot in the garage and management did nothing to help us locate it (supposedly they checked the cameras and the cameras cut off where our parking spot is! Very funny) and now currently we are dealing with charging our car. We had specifically told management when we moved in that we needed an outlet to charge one of our vehicles in the winter months. We plugged in our vehicle, ran the cord, taped it nicely and it was torn out and thrown behind our vehicle. Now it’s a “fire hazard” and “someone might trip on it”. How we had it no one would have tripped on it. Management simply said “oh well figure it out yourself” and did nothing to accommodate us! No! As management you should figure out a solution when it was promised to us that we would be able to charge our car! We are completely fed up with this place and will not be renewing our 14 month lease in June. I do NOT recommend living here and they should remove “Luxury living” from their sign. It’s a complete joke.

They claim to have city amenities for suburb living. The fact is you are paying city prices and still living in the suburbs. I have been here for a year. The apartments are still very empty. After talking to other renters we have found we are all paying different prices for same units. They have also sent out letters to renew for another year; Instead of giving the people who have rented with them a deal they are only giving us a month off. New renters are paying less than the people who have been here for over a year. Management is terrible.

Apartments are Way too expensive for the area. Wouldn’t recommend.

Stay away! Really noe worth the money you pay. And really poor and bad management! They seem nice because they have more than 200 apprtment that are empty! After you sign if you have some problem they don’t care. Not recommend at all!!!