The Highlands at Grand Terrace
11750 Mount Vernon Ave,
Grand Terrace,
CA
92313
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Monthly Rent
$1,803 - $2,389
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Bedrooms
1 - 2 bd
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Bathrooms
1 - 2 ba
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Square Feet
668 - 884 sq ft
Welcome to The Highlands at Grand Terrace Apartments; a welcoming community that prides itself on modern living. Feel at home the moment you step into our wonderful neighborhood, and feel at ease when you see what we can offer you as a resident. Choose between our uniquely designed one and two-bedroom apartments for rent, all of which have great amenities and spacious floor plans. Call and schedule a visit with us at our Grand Terrace, CA apartments, we know you'll love it here at The Highlands Apartments. Greystar California, Inc. dba Greystar Corp. License No. 1525765 Broker: Gerard S. Donohue License No. 01265072
Pricing & Floor Plans
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Unit 2006price $1,872square feet 668availibility Now
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Unit 0468price $1,903square feet 668availibility Now
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Unit 0407price $1,903square feet 668availibility Now
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Unit 0256price $2,058square feet 861availibility Now
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Unit 0265price $2,064square feet 861availibility Now
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Unit 0297price $2,083square feet 861availibility Now
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Unit 0221price $2,295square feet 884availibility Now
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Unit 0466price $2,364square feet 884availibility Now
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Unit 0142price $2,364square feet 884availibility Aug 9
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Unit 2006price $1,872square feet 668availibility Now
-
Unit 0468price $1,903square feet 668availibility Now
-
Unit 0407price $1,903square feet 668availibility Now
-
Unit 0256price $2,058square feet 861availibility Now
-
Unit 0265price $2,064square feet 861availibility Now
-
Unit 0297price $2,083square feet 861availibility Now
-
Unit 0221price $2,295square feet 884availibility Now
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Unit 0466price $2,364square feet 884availibility Now
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Unit 0142price $2,364square feet 884availibility Aug 9
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities. Use the Cost Calculator to add these fees to the base price.
- Utilities & Essentials
- Damage Waiver ProgramAmount to participate in waiver program in lieu of obtaining liability insurance.$15 / mo
- Trash Services - DoorstepAmount for doorstep trash removal from rental home.$35 / mo
- Pest Control ServicesAmount for pest control services.$5 / mo
- Utility - Billing Administrative FeeAmount to manage utility services billing.$6.32 / mo
- Utility - Electric - Third PartyAmount for provision and consumption of electric paid to a third party.Usage-Based (Utilities)
- One-Time Basics
- Due at Application
- Holding Deposit (Refundable)Amount to hold rental home off the market at time of application. Amount applied to security deposit and/or amounts owed upon application approval. Refundable per terms of application.$300
- Application FeeAmount to process application, initiate screening, and take a rental home off the market.$35
- Due at Move-In
- Security Deposit (Refundable)Amount intended to be held through residency that may be applied toward amounts owed at move-out. Refunds processed per application and lease terms.$500 - $500
- Due at Move-Out
- Utility - Final Bill FeeAmount billed to calculate final utility statement.$10
- Due at Application
- Dogs
- Fees not specifiedMax of 2. Up to two pets per apartment. Please see Pet Policy for restricted breeds. Please call our Leasing Office for complete Pet Policy information.
- Cats
- Fees not specifiedMax of 2. Up to two pets per apartment. Please see Pet Policy for restricted breeds. Please call our Leasing Office for complete Pet Policy information.
- Garage
- Parking - GarageMax of 1. Amount for garage parking space/services. May be subject to availability.$125 / mo
- Covered
- Parking - CoveredMax of 1. Amount for covered parking space/services. May be subject to availability.$50 / mo
- Additional Parking Options
- Surface Lot
- OtherCarport
- Security Deposit - Additional (Refundable)Additional amount, based on screening results, intended to be held through residency that may be applied toward amounts owed at move-out. Refunds processed per application and lease terms.100% of base rent
- Returned Payment Fee (NSF)Amount for returned payment.$25 - $35 / occurrence
- Positive Credit Reporting ServicesAmount to send positive payment history to credit reporting agency(ies); per person.$3.70 / mo
- Access/Lock Change FeeAmount to change or reprogram access to rental home.$15 - $50 / occurrence
- Utility - Vacant Processing FeeAmount for failing to transfer utilities into resident name.$50 / occurrence
- Utility - Vacant Cost RecoveryAmount for utility usage not transferred to resident responsibility any time during occupancy.Usage-Based (Utilities)
- Access Device - ReplacementAmount to obtain a replacement access device for community; fobs, keys, remotes, access passes.$15 - $100 / occurrence
- Late FeeAmount for paying after rent due date; per terms of lease.$50 / occurrence
- Early Lease Termination/CancellationAmount to terminate lease earlier than lease end date; excludes rent and other charges.200% of base rent / occurrence
Property Fee Disclaimer:
Security Deposit may change based on screening results, but total will not exceed legal maximums. Some items may be taxed under applicable law. Some fees may not apply to rental homes subject to an affordable program. All fees are subject to application and/or lease terms. Prices and availability subject to change. Resident is responsible for damages beyond ordinary wear and tear. Resident may need to maintain insurance and to activate and maintain utility services, including but not limited to electricity, water, gas, and internet, per the lease. Additional fees may apply as detailed in the application and/or lease agreement, which can be requested prior to applying.
Pet breed and other pet restrictions apply.
Parking, storage, and other rentable items are subject to availability. Final pricing and availability will be determined during lease agreement. See Leasing Agent for details.
Details
Lease Options
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9 - 12 Month Leases
Property Information
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Built in 1986
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556 units/2 stories
Matterport 3D Tours
Select a unit to view pricing & availability
About The Highlands at Grand Terrace
Welcome to The Highlands at Grand Terrace Apartments; a welcoming community that prides itself on modern living. Feel at home the moment you step into our wonderful neighborhood, and feel at ease when you see what we can offer you as a resident. Choose between our uniquely designed one and two-bedroom apartments for rent, all of which have great amenities and spacious floor plans. Call and schedule a visit with us at our Grand Terrace, CA apartments, we know you'll love it here at The Highlands Apartments. Greystar California, Inc. dba Greystar Corp. License No. 1525765 Broker: Gerard S. Donohue License No. 01265072
The Highlands at Grand Terrace is an apartment community located in San Bernardino County and the 92313 ZIP Code. This area is served by the Colton Joint Unified attendance zone.
Unique Features
- Fitness Studio
- Other
- Resident Lounge
- Garages
- BBQ Grills
- Clubhouse with WiFi
- Pool Deck with Fireside Seating
- R-P1--2B
- Stainless Steel Appliances
- 4 Pools
- R-P1--1B
- Sprinkler System
Community Amenities
Pool
Laundry Facilities
Clubhouse
Recycling
- Laundry Facilities
- Recycling
- Clubhouse
- Lounge
- Walk-Up
- Pool
- Grill
Apartment Features
Washer/Dryer
Air Conditioning
Dishwasher
High Speed Internet Access
- High Speed Internet Access
- Wi-Fi
- Washer/Dryer
- Air Conditioning
- Heating
- Sprinkler System
- Wheelchair Accessible (Rooms)
- Dishwasher
- Ice Maker
- Stainless Steel Appliances
- Microwave
- Oven
- Range
- Carpet
- Walk-In Closets
- Balcony
- Deck
- Laundry Facilities
- Recycling
- Clubhouse
- Lounge
- Walk-Up
- Grill
- Pool
- Fitness Studio
- Other
- Resident Lounge
- Garages
- BBQ Grills
- Clubhouse with WiFi
- Pool Deck with Fireside Seating
- R-P1--2B
- Stainless Steel Appliances
- 4 Pools
- R-P1--1B
- Sprinkler System
- High Speed Internet Access
- Wi-Fi
- Washer/Dryer
- Air Conditioning
- Heating
- Sprinkler System
- Wheelchair Accessible (Rooms)
- Dishwasher
- Ice Maker
- Stainless Steel Appliances
- Microwave
- Oven
- Range
- Carpet
- Walk-In Closets
- Balcony
- Deck
| Monday | 10am - 6pm |
|---|---|
| Tuesday | 10am - 6pm |
| Wednesday | 10am - 6pm |
| Thursday | 10am - 6pm |
| Friday | 10am - 6pm |
| Saturday | 10am - 6pm |
| Sunday | 10am - 6pm |
Situated about midway between Riverside and San Bernardino, Grand Terrace is a peaceful suburb with a small-town feel. Grand Terrace residents enjoy being a part of a close-knit community, along with a host of tranquil neighborhoods and sweeping mountain views.
Grand Terrace offers plenty of fun activities for the whole family, from rollerblading at Calskate Grand Terrace to the many attractions at Fiesta Village Family Fun Park. Recreational destinations like Box Springs Mountain Reserve Park, Fairmount Park, and Splash Kingdom Waterpark are all within close proximity to Grand Terrace as well.
An array of students, faculty, and staff choose to call Grand Terrace home for its easy access to Riverside City College, University of California Riverside, and University of Redlands. Commuting and traveling from the city is simple with access to the 215 and 10 freeways as well as San Bernardino International Airport.
Learn more about living in Grand Terrace| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Drive: | 8 min | 4.0 mi | |
| Drive: | 9 min | 4.3 mi | |
| Drive: | 12 min | 7.6 mi | |
| Drive: | 13 min | 7.7 mi |
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
View GreatSchools Rating Methodology
Data provided by GreatSchools.org © 2025. All rights reserved.
Property Ratings at The Highlands at Grand Terrace
Apartments are nice, grounds are OK. nice to have so many pools, but there are maintenance issues and parking is an issue. The services they contract with are a bit scammy and management has a hands off approach with the companies they let into the community to perform services. Towing service is an example
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hello there - thanks so much for the feedback. Your input matters! Are you willing to give us a chance to turn it around? We'll get in touch with you to get some detailed info so we can understand the situation better and try to make it right. Thank you, from everyone at The Highlands at Grand Terrace.
staff does not know what they are doing or respond at all to any messages or follow ups. They never know what is happening in the complex. It’s also very unsafe and their refusal to employ proper security as is promised is truly baffling. Thank you Highlands for the revolting experience.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
I'm disappointed to hear this about your experience at The Highlands at Grand Terrace, and will share your feedback with the team so we can take the opportunity to improve.
Love the safe community and large open complex but parking is not ideal and I wish the amenities were kept clean and maintained for us
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi there! Thanks so much for letting us know about your experience with The Highlands at Grand Terrace. Thanks again for letting us know how we did! We'll be sure to share your feedback with the team, and we look forward to hearing from you again.
I’ve lived here a while and never had problems and feel peaceful living here. Love the neighborhood.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Awww, thanks friend! We really appreciate your kind words about The Highlands at Grand Terrace! We're always here for you, so please don't hesitate to reach out if there's anything else we can do.
Every time I call office they are nice, professional, and address my issues with great care and work.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Awww, thanks friend! We really appreciate your kind words about The Highlands at Grand Terrace! It's our pleasure to assist, let us know if anything else comes up, and take care.
The maintenance guy was very nice and did a great job. The only complaint we have is, after we put in our maintenance request, no one informed us that we had to go to the office to fill out a form in order for the request to be scheduled. It wasn’t until the day of when we were expecting them to come and when no one came, we called the office asking for an update and then the office let us know about the form we needed to fill out and to schedule a date and time. So we had to wait another week, due to our availability, for the maintenance request to be fulfilled.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Thank you so much for this wonderful review, we always strive to do our best and will keep this in mind to better our team! We're always here for you, so please don't hesitate to reach out if there's anything else we can do.
We're very happy living at The Highlands Grand Terrace!
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi - thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at The Highlands at Grand Terrace!
It’s a quite place for sure. That I enjoy. However, whenever I need something done it’s like the leasing office acts like they care. My washer hasn’t been washing my clothes for months now. I’ve put in a request but since it’s a new washer they won’t do anything to help me. They say not to overload It which I don’t. I have to wash my clothes 2-3 times since the washer doesn’t work. On top of the washer not working I have a loud neighbor who doesn’t care. I was asked by leasing to tell them when it’s loud and what not so I do and they continuously do nothing. They had problems with my upstairs neighbors and now they act like rid the first they hear. It’s annoying and frustrating. It already is expensive to live here and they don’t want to help out.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi - I'm so sorry to hear your experience didn't meet your expectations (or our standards), and one of us will get in touch directly to see what we can do to make it right. We don't see any contact information, please email highlandsgtlmgr@greystar.com so we can coordinate a time to speak and address your concerns directly.
I had to revise my review because everything was ok when we moved in our first day. But as we would soon find out, our new apartment is infested with small roaches. And nobody wants that. My leasing consultant Jocelyn said the building recently had a pest control visit but I think that was a lie. As I went through my daily unpacking, I put in a load of laundry and realized how quickly things would change for the worst. I washed my load and then threw it in the dryer. I went back to check on it after the 60 minute cycle. It was still damp. I found that awkward. I put in for 60 more minutes, reassuring myself it was going to be done. Went back to check, and it was still damp. I took a better look inside and realized someone had removed the bars that are in the dryer that make the clothes go in a circle. I reported all this on my walk around inspection sheet. It's been almost two weeks, and no info on a new or replacement stackable dryer/washer combo. In addition, my door doesn't lock and when we moved in, they failed to put in Light Bulbs in our dining area. This is completely unacceptable and as you can already figure, no one answers the phone when we call. I'm very disappointed. To top it off, the laundry room on site is closed until further notice. Shaking my head.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hello, we really appreciate your feedback and I am disappointed you had to experience this. Please feel free to reach out to highlandsgtmgr@greystar.com so we can discuss details to get this resolved in a timely manner.
This is a very nice quiet community complex apartments to live in. I was suggest other people come here.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hey there - our pleasure! Happy you had a great experience. Thanks again for recommending The Highlands at Grand Terrace! Hope you have an amazing day.
I have lived at The Highlands for over 5 years. My would give The Highlands 3 stars. Pros- I feel safe living here. There are several pools & amenities. Cons-Rent has gone up quite a bit. No security presence, during the summer time people fireworks were being lit by the pools, people were smoking marijuana while children were present at the pools.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi there! Im glad to here you feel safe here. Hope we can be of assistance in the future - just let us know, and take care!
The Highlands is a great community that is quiet, safe, and includes a lot of community amenities. The apartments are beautiful and well maintained.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Aw, thanks! Your amazing feedback and rating mean the world to us. Feel free to give us a call with any other questions! We're always happy to help.
I love living at The Highlands appartments its a quite safe beautiful place to live
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hello there - thanks so much for the feedback. Your input matters! Our team makes it their mission to deliver an excellent experience. We're so glad we delivered during your visit, and we're here if you need any additional info!
Way too expensive, always problem with pool or exercise room. Security what security.. Look elsewhere. They were ok when I moved here 3 years ago but now horrible for what they want you to pay.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi - I'm so sorry to hear your experience didn't meet your expectations. Please contact us directly at (909) 783.1230. Thank you
My experience at The Highlands at Grand Terrace has been a positive one. It was very easy and fast to get approved for my apartment. I love it so far.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
The apartments are in a good area but that's it. The amenities we pay for can't use, rent is ridiculous
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied, we are currently in process of upgrading our amenities and hope to have our gym's re-opened soon.
The maintenance crew have been great! The electricians were excellent, that came out over a week ago! They got to the root of the problem with the electrical outlets in our living room. They thoroughly inspected and repaired several outlets, throughout are apartment, that were improperly wired. Our living room outlets have been working properly since then. I wouldn't refer anyone to move here at this time because of all that's been reported to me and what we've experienced. I would need to see things change for the better for a while, for the residents here. When we first moved here, we noticed several of the mailboxes damaged in the mailroom. Ours was damaged in May and we had to go to the Colton post office for mail pick up. I was told, that these mailboxes have been repeatedly broken for 8 years. Also, several of the residents reported to me that their garages were vandalized, cars vandalized and license plates stolen. I no longer see damaged mailboxes after a couple of months. I'm not sure if other residents are still experiencing vandalism or not. Aside from all this, We do have a very nice 2 bed, 2 bath apartment with affordable rent that I'm pleased about!
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that we have fallen short on some things, we are in progress of some improvements throughout the community, as well as increasing security. Thank you for the feedback, we hope that soon we can turn this review into a 5 star!
Greystar is an excellent property management company and makes living here worthwhile.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
We appreciate your positive review about your recent experience with us!
Long time residents. Current mgmt very responsive. Clean, safe, well maintained.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, The Highlands at Grand Terrace
Gym constantly closed. Parking is terrible and some work orders hard to get completed. Quiet neighborhood for the most part. Conveniently located in the city for easy access to stores.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are partnered with Wilson Towing for enforcing our parking policies. However, if you'd like to opt into parking please contact us at 909-783-1230. We are also actively conducting repairs and will send out communication once our gym is reopened. We hope we can have an opportunity to make this up to you
Greystar does an excellent job maintaining this property, providing maintenance services, and being available to provide support for its residents via the leasing agents. My leasing agent, Julio, went above and beyond to match me with my perfect place. He guided me through multiple tours to help me ascertain that I would love a unit that was available at a future date. He provided me real information that was transparent and upfront, and while I was vulnerable in the decision making process, didn’t make me feel pressured. Great property so close to Loma Linda Med Center but in a nicer part of town.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Wow, we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Yeah too expensive for an older style apt complex. Staff changes more than any apt I have ever lived in. You never get in contact with the manager, parking is horrible and should be assigned. Mailboxes are always getting broken into but no resolution like hiring a patrol officer, even though it states we have one on the property (even though i was told there was one), too many issues to list because there's no need if no changes are being made.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. You may reach our property manager at highlandsgtmgr@greystar.com. If you are ever in need to contact our courtesy patrol, you may call (855) 787-5263 and press 1 for dispatch. As for the mailboxes, we are having new mailboxes installed this month and requested additional patrol for the mailroom. If you'd like to get more information, please email highlandsgt@greystar.com. Have a great day!
Highlands at Grand Terrace is the best place to live, and make it home!
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at The Highlands at Grand Terrace!
The Highlands were very professional throughout the whole process and was very helpful on explaining every step along the way with this we were ensured enough to br confident on our decision.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Wow, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This is easily one of the worst apartment complexes in Grand Terrace. Here are many reasons: You pay for non-existant pest control. The complex has a cockroach and mice infestation, expect to see several of them in and outside your apartment. The traps laid out are not maintained, and are filled with leaves, indicating mice are actually living there. At one point during my residence mice chewed on my car's engine wiring harness, causing $4000 worth of damage and having to tow my car to the dealer. After notifying management, still nothing was done about this, and I had to contact SB county public health to report the Highlands. There are several tenants that make excessive noise, even well into the night at 3-4AM. It got so bad that my roommate and I had to complain to get our lease cut a month short because our unit is essentially uninhabitable. The management did not compensate our rent due to this, even though my roommate has now had to sleep in the living room. The gates are constantly broken, and currently the gate is making a nuisance alarm, sounding every time a car passes through the gate. Even after notifying maintenance and management several times nothing has been done about this. I will never live at a Greystar complex again, and I highly recommend AGAINST living at the Highlands at Grand Terrace.
I'm glad I chose the Highlands! Beautiful apartments, nice, convenient ammenities, nice and quiet atmosphere!
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Highlands at Grand Terrace. If you have any further questions, please give us a call. We're always happy to help!
Overall it is a great place to live freeways are nearby and great food stores such as Stater Brothers good schools also.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist. Take care!
The Highlands is a peaceful community and is located in an area that is moderately busy. It has several stores and food chains around the community for any necessities. The communication between residents and staff can be improved further in regards to responding back at a timely manner and to be more informative about the community as a whole. Overall the Highlands is a comfortable and nice place to live in.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi there, thank you so much for your positive comments about The Highlands at Grand Terrace!
Based on what we pay the maintenance and property are really bad. The trash is over filled and they don't pick it up on weekends when you need it most. Why are we forced to pay $70 a month for trash and now for a carport this is getting crazy.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
We are disappointed to hear that you did not have a more positive experience with us at The Highlands at Grand Terrace. Please contact us directly to let us know if these items have been resolved. Highlandsgt@greystar.com
I would strongly recommend against staying at the Highlands at Grand Terrace. Maintenance requests are extremely slow, sometimes uncompleted. Pest control is poor and cockroaches have infested multiple units. Price extremely high and charges extra for a parking spot. Look elsewhere...
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
The Highlands Grand Terrace Home Apartment very good I like it. Only my carport parking a little too far from our unit Apartment ,most our neighbors has closes carport parking I would like to request to get closes carport parking when available.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
We appreciate your positive review about your recent experience with us! Would you be able to email us directly so that we can assist you with a closer carport if one is available? highlandsgt@greystar.com
6 year resident very few problems. Attentive mgmt excellent maintenance. Affordable for the area.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
We appreciate your positive review about your recent experience with us!
Not recommended 0 out of 10 horrible management they don’t address any of the tenants concerns they don’t even reply to emails addressing the manager or assistant manager.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I would like to get some more details about your experience with us. Please give us a call at 817-377-1000 or email me at eastbankwsmgr@greystar.com.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
We are disappointed to hear that you did not have a more positive experience with us at Banyan Grove. Thank you for leaving feedback. Please reach out to us at (757) 431-8600 so we may identify ways to improve your experience.
The highlands have been a pleasure to live in. Few distractions and overall friendly Neighbors when you open a conversation.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi there, we are very happy to have provided you with such a positive experience!
The landscaping, the amenities and overall condition of the property is flat out awful. The grass around the complex is dry and burnt not green. The complex is long overdue for window cleaning and a possibly a new paint job. Lights on parking ports out, lights within the complex are out. The pool furniture such as the chairs, tables and stands are old and bent out of shape its ridiculous. The gym equipment is always broken, the tvs don't work. There's no sanitizer to wipe equipment off, just plain disgusting and harmful. A serious investment and renovation is highly needed around this complex. Residents have to pay their hard earned money on time to have below average access and exposure to ran down amenities and property that management refuses to address. It's all about taking the residents money and neglecting everything else. The community room has been closed for who knows how long and has not been given the attn needed to restore it so people can rent it out again. Like what does management do besides do tours, collect rent and take maintenance request? Why would any future tenants want to come rent here when the property upkeep has been such a disaster for years? When is the time to take action and show residents that you care more than just rent collection? There needs to be more security cameras activated in the property and entry needs to be accessible in and out the back gates, like why are they closed? If there's ever an emergency we only have a few ways to get out and that will be a disaster. Many needs have to be addressed before this place fully turns upside down.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi, thank you for taking the time to leave us feedback about your experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. The Highlands at Grand Terrace
people are moving out of here faster than they are moving in. they’ve raised the rent 8.6%, they charge for parking, valet trash, sewer, water, pest control and a service fee. all that adds up to an extra 140 on top of your rent. don’t let them fool you. they aren’t a good deal, especially for the services they provide. maintenance takes year and management are mean. if you call to complain, they don’t take you serious. they don’t offer multiple lease lengths, they want to lock you in for a year. when my leave is up, i’m moving asap.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (909) 783-1230 when you can so we can address this situation directly. Thank you and have a great day.
They suck!!!!!!! Sorry maintenance sorry management
Property Manager at The Highlands at Grand Terrace, Responded To This Review
We are disappointed to hear that you did not have a more positive experience with us at The Highlands at Grand Terrace. We would like to work towards a resolution, so if you are willing, please reach out to us at (909) 783-1230 to discuss this further.
The apartment community is decent but maintenance service is very poor.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi |there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at (909) 783-1230 at your earliest convenience and we will do our best to resolve this with you.
ot has been terrible. rents keep going higher and maintenance is slow to correct issues. have ro submit multiple workorders for same issues with no resolutions. and yet staff can go around giving out treats like that is suppose to make it all better. if it wasn't such an expense and my kid liked his school I would have moved awhile ago.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like to have a better understanding about your experience. Please reach out to us at (909) 783-1230 at your earliest convenience and we will do our best to resolve this with you.
I have been living here for 5 years. I really like the cleanliness of the property and location.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hello, thank you for your kind words and this wonderful review!
I would recommend this community to anyone that's looking for a clen and quiet community.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care! - The Highlands Team
We've been residence of The Highlands for the last 2 1/2 years and it's by far the nices place we've every resided. The up-keep of our community is exceptional and concerns addressed in a timely manner.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi there, thank you for taking the time to leave a review for us at The Highlands at Grand Terrace. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help. - The Highlands Team
Almost 6 years here. Current mgmt company very responsive overall quiet and safe and affordable
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hello, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Friday- September morning. A shocking event happened. Took my car out of garage and the door was shut. Car made sounds like something is stuck. Left car in the garage as I was getting late for work. Came back and my colleague helped me found that the my car tires nuts are all unbolted and the thief was almost their to take off all tires. I am lucky enough that nothing bad happened. I bought the tire lock right away and complained to management. The response was that there isn’t a camera to see the exact event, but we have cameras near by ie to keep an eye on washing machines and also no complaints were there in the past and they will make other garage persons aware to lock the garage. Woke up next morning and I see no change. Again, The next door garage was found opened. If you care about your vehicle, I wouldn’t recommend living here. On December 15th, Another shocking incident happened. Approached my garage to go to work and found two BEE BEE GUN SHOTS at the passenger window. After talking to management. They suggested me to move out and pay the move out cost which is roughly 3K and a month notice. Also, instead of taking things seriously, they have said for your life SANITY PAY THE AMOUNT AND MOVE OUT. This is from the community manager. I would suggest to investigate before moving IN. I WOULDN’T MOVE HERE AT ALL.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi, we regret to hear that you had this experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (909) 783-1230 to discuss this further.
The Highlands at Grand Terrace is a large community, when I first moved in I was skeptical because of how close it is to San Bernardino. But I enjoyed my time living there. Great neighbors, parking was difficult at times, and door dash was never able to find my apartment.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hello there, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
As a resident I don't feel the staff takes care of the current residence but it seems they are always fixing the empty apartments to get new people in
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to work towards a resolution, so if you are willing, please reach out to us at (909) 783-1230 to discuss this further. -Shelly V. Community Manager
Very helpful!! Highland apartments is awesome!! Thanks for everything!!
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Wow, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care! -Shelly V. Community Manager
Its horrible maintenance never shows, we pay for a trash service that never picks up our trash.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi, we regret to hear that you had this experience with us. If you could provide more information to us, we would be more than happy to try and make this situation better. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (909) 783-1230. We look forward to hearing from you. -The Highlands at Grand Terrace
Unprofessional, lack of communication. No empathy or sympathy for tenants
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (909) 783-1230 at your earliest convenience and we will do our best to resolve this with you.
Its great family area, pet friendly and quiet. Everyone is friendly and when I go into office they are very nice and help me right away.
Property Manager at The Highlands at Grand Terrace, Responded To This Review
Hi, we are so happy to read such a great review about The Highlands at Grand Terrace! If you need anything, please give us a call. We're always happy to help! -Shelly V. The Highlands at Grand Terrace
The Highlands at Grand Terrace Photos
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The Highlands at Grand Terrace
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Fitness Center
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2BR, 1BA - 861 SF
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2BR, 1BA - 861 SF
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2BR, 2BA - 884 SF
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2BR, 2BA - 884 SF
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2BR, 2BA - 884 SF
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2BR, 2BA - 884 SF
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2BR, 2BA - 884 SF
Models
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Residence 1
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1 Bedroom
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2 Bedrooms
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Residence 3
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2 Bedrooms
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The Highlands at Grand Terrace has one to two bedrooms with rent ranges from $1,803/mo. to $2,389/mo.
You can take a virtual tour of The Highlands at Grand Terrace on Apartments.com.
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A Sound Score Rating aggregates noise caused by vehicle traffic, airplane traffic and local sources
11750 Mount Vernon Ave
Grand Terrace, CA 92313
Responded To This Review