Sur Lake Buena Vista

So far my experience at SUR has been great. Like any other community, there are issues and some minor maintenance inconvenience, but they are always ready to provide a solution and they do care about your opinion. Yesenia from the management team is extremely reliable in the last 2 years I have been here.

Great community and it’s a lovely place to call home.

As I approach two years of living here, I just wanted to say how much I’ve genuinely enjoyed it. It’s been peaceful, safe, and truly feels like home. I appreciate all the work that goes into keeping things running smoothly around here. The amenities have really added to the experience, and the activities and events you all put together for the residents do not go unnoticed. Thank you for all you do, my daughter and I truly love living here.

Mi experiencia en Sur Lake ha sido la mejor que he tenido en 4 comunidades del la misma zona y el mismo estatus. El compromiso del staff administrativo es increíble, la comunicación es siempre accesible, estamos encantados con todas las actividades que se realizan en la comunidad para intégranos y compartir. La resolución de los problemas de mantenimiento de la comunidad general y de las unidades es expedito! estoy feliz de estar en esta comunidad pero especialmente tengo que agradecerles a Velousse y a Yesenia por ser unas personas maravillosas, empíricas y comprometidas ! Bendiciones My experience at Sur Lake has been the best I’ve had among the four communities I’ve lived in within the same area and status. The commitment of the administrative staff is incredible, and communication is always accessible. We are delighted with all the activities organized within the community to help us connect and share with others. Maintenance issues—both in the general community and in individual units—are resolved promptly! I’m truly happy to be part of this community, but I especially want to thank Velousse and Yesenia for being such wonderful, dedicated, and experienced people. Blessings!

Sur Lake Buena Vista is a beautiful property and community.

Do not live here. Find someone place else with better upkeep and nicer facilities. This property is poorly managed.

Our community is quiet for the most part and hosts fun activities that encourages residents to participate in. Wish we could have a few more rather than just on Holidays. Staff is professional and genuinely cares about our opinions. Love the new improvements since Greystar took over.

I lived here for 3+ years, its a great place to live. Thanks to the management & maintenance team for always been attentive and responsive. 5 Stars service!!! Hesham E.

Me encanta la localidad, todo cerca. El personal muy atento . Cualquier problema lo solucionan rápido. Estoy muy satisfecha de sus labores.

Living here at SUr Lake Buena Vista is a dream come true. The staff is friendly, the apartments are amazing and the amenities are great.

Moved in over a year ago when maintenance was friendly and actually arrived to fix things, the hallways were cleaned weekly and neighbors didn't allow dogs to urinate and defecate in the elevators/hallways/stairwells. Now we have new management that is incompetent, slow to respond, unless they're being rude, endless electronic issues with security locks to front door, key fob issues, broken security gates (which they always seem to blame on "internet issues"), and neighbors that forget they live in a close community with others. Just counting down the weeks until move out day.

Sur is a beautiful complex! Living here is great! Conveniently located to great shopping & food! The neighborhood is great to walk around & is off the beaten path enough to offer a secluded and comfortable place to live. The staff is all very friendly & responsive. The amenities are fabulous!! Great place to live for sure!

Great place to live. The staff make it feel like home!

This complex is beautiful, but our apartment has had issue after issue. We've had 5 lightbulbs burn out within 3 months, and when we called to get them replaced we were told they're unique lightbulbs and need to be ordered. We have yet to hear anything back, and this was a month ago. Our balcony door handle when we first moved in, but it's broken off for the second time. The closet rack even fell out of the wall and down onto us when we were moving things in. (Not to mention our move in hiccup when we were told our apartment wasn't ready the day of our move in day). The office rarely answers calls, I have to call multiple times throughout the day just to get through to someone. My emails are NEVER answered, but I know they're received because when I go to the office they say something along the lines of "Yeah we've seen your emails about this!" (It had been a month without an answer for my question). The only time the little to no communication got addressed was when I submitted a complaint through the Greystar website. Our current issue is our A/C has been out since Sunday afternoon. They claim to offer emergency maintenance, but when I called about our 4th night without air, I was told he will stop by in the morning (very clear he wasn't going to come service our unit after hours despite it being over 80 degrees and humid outside).

The move to Sur Lake Buena Vista has been smooth and painless! Yesenia in the front office is wonderful, along with both property managers! Location is wonderful & even the neighbors are friendly. So excited to call this place home!

I lived at SUR Lake Buena Vista for a year and that was a year too long. They went through 4 management changes in under a year. The people in the office were never friendly. The walls are paper thin. There is no place to walk your dog. It’s all landscaping with bushes and very little grass. There is one small gated area to let your dog off leash, but it’s so small only a couple dogs could be in there, especially if they are large, excitable or aggressive. Their maintenance team was super nice and stayed the same. There is the only positive. The move out process was awful. No communication. I’ve been gone for two months and still can’t get my deposit because of a “new system” with yet another new management company. I could go on and on with all the issues. But bottom line, there are better more affordable properties in Orlando.

I've been residing at Sur Lake for a week, and I can confidently say it has been an amazing experience Location: Its at a great location, new buildings, easy access to the highway and everything you need nearby. It offers the perfect blend of tranquility and accessibility. It strikes the ideal balance for anyone seeking both serenity and convenience. Amenities: The amenities here are nothing short of exceptional. From the well-equipped fitness center to the sparkling swimming pool, every aspect of this complex is designed to enhance residents' lifestyles. The communal areas are meticulously maintained, creating inviting spaces for socializing or simply unwinding after a long day. They keep the hallways, pool, gym, clubhouse very well neat and maintained. Apartment Features: My apartment itself is a sanctuary of modern comfort. The layout is thoughtfully designed, maximizing space and functionality. High-quality appliances and fixtures elevate the living experience, while the attention to detail in the finishes reflects a commitment to excellence. The balcony is great and has screen protection. Very spacious. Community Atmosphere: The community here seem nice so far. No complaints so far. Quiet so far, no loud music or noise complaints. Great community if you have pets too. Management: The management team deserves special commendation for their professionalism and responsiveness. Any maintenance issues are promptly addressed, and inquiries are handled with efficiency and care. Trash gets picked up daily, and dumpster area gets cleaned out all the time. It's evident that they genuinely value the happiness and well-being of their residents. Shout out to Yesenia for going above and beyond to handle all the paperwork and negotiations securing the best deal for us. Yesenia your exceptional service and unwavering commitment to your clients truly set you apart. thank you for making our transition to Sur Lake Buena Vista a breeze Overall Experience: In summary, living at Sur Lake has been an absolute pleasure. It's more than just a place to live; I feel truly at home. I wholeheartedly recommend it to anyone in search of a luxury living experience.

Awful. Been here little over a year. They gave us wrong mail key twice and didn’t understand how, I had access to other residents mail, not ok. You can’t back in park. They tow you and don’t tell you and your car sits towed and keeps going up in money to get out. They give wrong phone numbers in emails for the emergency maintenance line. They didn’t send us the 60 to either stay or leave letter I emailed them a week ago, never replied. They switched companies, again, and were not ready and it’s all a mess, bring a check to the front to pay but first go down and find out how much you even owe cause the portal isn’t up. They are incompetent. Ask any other complex around, they know the reputation of Sur.

I have lived here for a little over a year now. This place is horrible! the management company keeps changing and now we are on our third company. The latest doesn't care about the residents here. You have absolutely zero rules here, people leave trash in the hallways for days, people park wherever they choose so ev parking is a premium, absolutely any breed of dog is welcome, a huge homeless camp is walking distance away and the gates are wide open and only worked for a shorr time since being here, there is plenty of apartment options in this area so do your research.