Van Mark

The manager was very helpful it’s clean on site police on site staff dog friendly family oriented

I was visiting the properties on June 26,2019 assisting my brother with his move. I walked up the steps and knocked at the door. To my surprise it was the wrong unit and his was on the back side. As I’m walking down the steps the board under me gave out. The items in my hand flew and through the steps I go. I get myself together and gather my things and examined my damages. My brother walks over because he thought i was prancing him but quickly realized i wasn’t. He called the main office and no one was in so he submitted a maintenance ticket. I called the office and left a voicemail stated what happened during my visit. My second call was to the curtesy officer who was very hostile on the call. He told me, “ I work at the Sheriffs office so unless it’s a issue with that i can’t help you”. I let him know i didn’t know If he needed to file a report. To my surprise he asked me, “what kind of report would i put in on an accident”? I told him an accident report needless to say he told me i needed maintenance. I disconnected the call and contacted the only helpful person in this whole fiasco! He first asked if i was okay and let me know the damaged were repaired. On the following day I met him at the office along with the property manager Melissa. She seemed as if she was going to be on top of the accident so i filled the paper work out and her know of the damages to My watch and body. I told her that if they agreed to repair/replace my watch then that would be the end. I wasn’t going after medical attention, bills nor any other type of compensation. A total of four days roll by and no call from Melissa. I contacted her and she stated she was just about to call me. She said she submitted everything to corporate and was awaiting a response. I was a little puzzled as to why i had to contact her and she never contacted me. Moving forward to 2 weeks and no response from melissa. I called and told her my watch needed to be replaced/repaired today. She stated she didn’t know how much the watch cost and needed that to send over. As i told her when you requested the pictures of the watch you didn’t think to tell me you needed a price? She then goes on to say she’s the only one in the office and she gets a million emails a day. This is beyond me at this point and I want all future tentants know what to look forward to when it comes to van mark/ Melissa and the curtesy officer.

-Quick To Help -Great Community -Awesome Apartments

This apartment community is the best! The living space is adequate. I love the balcony area with the large storage closet. The window in the kitchen is amazing. I also love the fire place in the living room, it makes the apartment seem more homie and cozy. This apartment is absolutely amazing.