Polo Downs Apartments

Nice unit very tight fit though not a lot of storage in the kitchen very narrow very noisy. If you’re in a building near Gravois, you hear drag racing all night long. Local management is good. The corporate management is very corporate. They wanted to increase my rent at the end of my lease, but when I looked and saw other newly listed properties, they were Two to $300 cheaper. When I asked to keep my rent the same, they denied my request even though I pointed out other units were cheaper. They told me they had a policy I could not transfer Apartments.

When we first moved in a little over a year ago, we were unable to see what our apartment was going to look like. Management told us it was because they didn’t have a display like the unit we were moving into, but we shouldn’t worry because we were getting an “updated” unit. Our “updated” unit came with paint that was chipping off the walls, unfinished counter tops, half of a hole in the ceiling because there was a square light fixture there at some point and it was replaced with a circular one, and our AC didn’t work. We did not have AC from October to May because they “will not send anyone out to look at it until it reaches 85 or above outside”. There were some days where our apartment was 87+ degrees and no one was worried. We also felt quite safe for the majority of our time here; however recently there has been an increase in car break ins and even stolen vehicles. We had a car broken into and when Management was informed, they did not even have the curiosity to respond and let me know they acknowledge what happened. In 13 months of living here, I could still not tell you what security systems are in place. I’ve never once seen a police officer drive through the complex just to keep an eye on things. Because of the recent crimes, I’ve asked that the lights that are out in our walkway to our front door be replaced 3 separate times since they are burnt out. The first time I was told it was going to be fixed that day; however, they were not replaced and after 2 more reminders to them, I cannot even get a response on when they plan to replace the lights. Us and our neighbors have dealt with dumpster divers for months as well, along with people who do not live in the complex dumping their trash in our dumpsters, and even though Management has been informed, they have done nothing about either of these things as well. Lastly, the pool is disgusting. It is hardly maintained and the entire deep end was green by early July.

My daughter and I have lived at Polo Downs many times, in between home-buying, etc., for a total of approximately 10 years. We were drawn to the fact that each apartment has its own private entrance to the outside, making entering and exiting safer than it would be in complexes having shared hallways where people can hide. The office staff is caring, and prompt in handling emails and calls, and the maintenance people are top-notch, quick to fix problems, honest, and polite. We have never felt unsafe here. As a bonus, it is only a few minutes away from grocery and department stores. We highly recommend Polo Downs in Fenton, Missouri.

This community is absolutely awesome! Lots of wonderful people of all different ages and everyone is friendly. The apartments are surpringly large and come with all of the amenities you could want. The grounds are extremely well-maintained and beautiful during every season. Extremely friendly and accessible office staff. I had to call maintenance once after hours and they arrived in less than an hour. The location is perfect being so near Gravois Bluffs with many restaurants and shops. Highly recommended.