Monogram on Washington

I don't think the customer service/ management team is working effectively. I requested some information about an available apartment, the lady was responding professionally and kept promising that she will provide the information via email (as I preferred). But nothing happened after a week even though I tried to followed-up, called multiple times, sent an email, and left my contact information. I hope this is just a failure in the customer service process, not the company's standard. #PoorCustomerService #FailuralInTheProcess

The staff here are amazing. Everything is completed quickly and efficiently.

Monogram has been my residence for over 2 years now. Albeit, Monogram's community has changed since the introduction of COVID, the professionalism and kindness of the office and maintenance staff has always been excellent.

Monogram was one of my first options when I was looking for a place to live in St Louis. The team made everything so easy for me to get settled and they were great in handling any issues and concerns I had upfront, which were many. The staff went so far as to bring all my packages straight to my apartment before I was even moved in, little things like that have added up to a pleasant experience here so far. If you are a prospective resident, look no further than Monogram, you will have access to just about everything you could ever need.

Monogram is a great place to live, They offer all the amenities you could ask for within your new apartment home, including being close to major local attractions.

Wonderful place to move into... everything is updated beautiful roof top & pool with grill... a grocery store that's connected with the building everything is so convenient. I love it

Great amenities and beautiful exteriors and interiors. Parking is kind of tough, but that comes with living downtown.

Most honest review about this place. I think the people giving 5 stars either messed up or were paid. I have seen hundreds of people move out during my time here, each dissatisfied and angry at themselves for signing here. Please see Blake's review below as well. I feel like he hits some major points. Overall this is a great building in terms of the looks. Don't be fooled - it is ran like a daycare. There is no autonomy and you are constantly suffocated or harrased about something. Everything is either broke or unavailable right now. Your "amenities" have been unavailable since Covid. I have reluctantly been a tenant here for 30 months. The dog park, which was intended to be turf, is more of a mud pit. It was intended to be a private and locked dog park, however the gate has been damaged since the summer, there is always poop everywhere, no dog bags, and the trash cans are more than. The gym has just been reopened after being closed for nearly 1 year - despite every other gym being open in STL County. The rooftop pool has been burnt down since the summer and the owner is more concerned about opening his new building right around the corner than taking care of his old one. The entire upstairs amenity is still closed even 6 months later. We used the pool maybe 2 times this entire last year because that was the only time it was open or the only time they allowed residents up there. Amenities are essentially unavailable. The door to the "secure" parking lot outside doesn't lock. I have seen the lot wide open almost daily with unintended individuals in it. We had a bullet shot into our window on the 6th floor and the floor above had an "accidental discharge" as well. Nobody was notified. Their idea of security guard is someone sleeping in a chair letting everyone in that looks friendly. The fire alarms randomly go off about every 2 weeks in the middle of the night. Maintenence will enter your house at all hours of the day, including after business hours. They give you just a broad range of dates they will come and then just randomly choose one to enter on since they gave you notice. They hired a new manager now since the previous one was so bad, and she isn't much better. The new one did not give me the option to renew my lease so I took this as they knew I wasn't staying. Now when I go to move out on 2/1 they are trying to charge me $800 for a reletting fee because they didn't know my apartment was available.

Do Not Rent from Monogram or Grey Star Property Management! I moved out in Nov 2020, never got my security deposit back. It's simply the worst customer service ever! If I email them, they say the same thing for weeks now, “the check in the mail.” As of 1/5/2021, I have not received my security deposit back. I had a friend tell me that Grey Star Property was trouble, and I would have lots of issues; I did not believe him. Please, please learn a lesson from me to stay away; they have horrific business practices. I’m sure they will reply with some empty corporate-speak about what they need to improve etc.

Monogram on Washington has exceeded all expectations. I couldnt be more pleased. The leasing and management team here are second to none. Highly recommended!

The overall cleanliness and upkeep of property is excellent however, for residents with pets that allow them to urinate right outside the entryway leaves a horrible smell. I would hope for some kind of rule or policy that would encourage pet owners to not practice this.

Monogram on Washington is a beautiful community with ample amenities and is very well kept. I would highly suggest these apartments to anyone.

Monogram on Washington continues to remind me that I made the right choice to live here.

Great management company. Building is very clean and well maintained. Any maintenance issues are resolved very quickly. Staff is extremely helpful and overall very nice. I would highly recommend it

Best place to live downtown!

The Best Loft down Town. It is everything that I imagine and beyond.

This is my first time moving into an apartment and so far the experience has been the best.

I could not be happier with the quickness and ease of the service that was provided.

Great location, fair pricing and friendly/knowledgeable staff

I moved in a few weeks ago. So far I have been really enjoying it. You are close to some prime entertainment spots and restaurants. You are also close to the technology section of the city (Cortex). You are close to an Enterprise location if you travel for business. The pricing is a little on the cheap side for the community offerings. If you're in to people watching and can get an arch facing room there is a one way street that you can watch late at night on a weekend and people constantly almost get into head on collisions. Also many other drunk shenanigans you can watch at the banquet hall down the street.

The monogram has great apartments with modern amenities at a very good location in downtown St. Louis.

Monogram has amazing small details in the apartment I didnt initially see at first. What sold me was the sustainability aspects and rooftop pool. The kitchen has beautiful appliances.

Best place I have lived so far!

It was a great decision to move to Monogram on Washington. I haven't any regrets.

Monogram loft apartments are AWESOME, it's like living at a resort! I love love love!! It here, I've been a resident for four mons and from the great management team to the unmatched amenities!! I've been TRULY satisfied!!

Great maintenance service provided.

The monogram is my first apartment where Im living on my own and Ive never felt safer

Hard to find a more luxurious apartment for the same price. The friendliest and more professional staff I've had the pleasure of living with? Doing business with? You get my point. The complex is right at the edge of the more vibrant part of Wash Ave, so you'll never have to deal with traffic getting to the complex even on the weekends.

Excellent.

My experience with the Monogram on Washington is everything that I expected and some.

The monogram is fun and amazing place to live

A truly great experience living at Monogram on Washington! I could not recommend it highly enough.