Lilac & Monument Garden

I lived here for 6 years and never had an issue of any type. My work relocated me to another state and hope I find a complex that equals this one.

Just started a lease at Lilac Garden and was very impressed with the process and property. From the initial inquiry, application, tours and lease everything was very straightforward and if there was any questions or issues the leasing office was quick to give an answer. After signing our lease, we had a welcome meeting where we went over information about our apartment, complex, and Dover. We even got a very thoughtful welcome package. I really appreciated the effort to make sure we had all the information we needed. A very positive experience compared to other past rental experiences. The property looks to be equally hassle free as the leasing process, so far it has been quiet, clean, and well maintained.

Been here for a year, I never worry about safety even living on the first floor. Great communication from the office and the best part of living here is by far the maintenance team! They are so responsive and thorough with even the smallest request. I didn’t know how good it was to have that kind of service until receiving it while living here! Best move I’ve made so far!

My husband and I started renting at Lilac Gardens back in 2019/2020. The apartment we rented was a 2 bedroom, 2 bath on the second floor. The build we rented from didn't have an elevator so bringing our stuff up the stairs was a little rough since the stair well is a little narrow. The apartment we rented also didn't have an in unit washer and dryer but they did have one for the floor and also a whole laundry room next to the mail room by the main office. When we order packages we do had to do a little search party sometimes depending if the distributer(UPS, FedEx, Other) places our item in the mail room(which has boxes label for each building 1-12) or in the foyer for the buildings main entrance. The complex is quiet and during nice weather makes for some great little walks. Since we were on the second floor we had a porch which I loved, we put some lights up and had a small table an chair set out. The wooden porch never gave us splinters and my cats did enjoy some supervised time outside. The pet fee is a very reasonable price, and rent went up by $50-100 each year that we renewed the leash which I believe to be very reasonable. Maintenance was a small amount of trouble when we first moved in due to the last renter being at the apartment for a long time(8 years) so there was a lot that needed to be updated. We were give a day when the apartment would be ready to move in so we went late morning/early afternoon to check it out(since the first time we viewed it, it was being worked on; no appliances, counter tops, carpet, being painted). Well doing our move in look around we ended up having to call the office due to a few things around the apartment missing(door knobs to closets, fridge handle, screen in a few windows and tools left on floor). After a few hours the small things where taken care of but the screens did take a few weeks due to needing to order them. When maintenance does come into the apartment to check the water meter or yearly wellness checks they are quick, quiet, and respectful. When things do need to be fixed in the apartment it is scheduled for a day but not a time(due to possible emergencies), which means they could come at any time during normal office hours. Over all living at Lilac Gardens was a great experience!

During my time looking for my first apartment, it has been very difficult to find consistency and helpful information. When inquiring and communicating questions I had about renting I was met with kindness and a very receptive helping hand. Nicole in the leasing department was extremely informative throughout the whole process. While we went to tour the apartment there were a handful of opened units so we were given the option to tour multiple units which was great because it gave us the time to learn more about living within this complex and feel comfortable in the decision making. Highly recommend reaching out and asking questions if you're curious about renting here!

Our time at Monument Garden has been fantastic. The location is great for access to downtown Dover, and Rt16 (the Spaulding Turnpike). The staff is caring and professional. They are constantly reinvesting into the property to enhance the quality of life here. In the last couple of years they rebuilt the parking lots for better drainage, and even added a Pickleball court! Location, staffing, and quality of life amenities make Monument Garden a great place to reside in Dover, New Hampshire.

Nicole, at the office, is very professional. We moved on November 1st and the process was smooth. Monument Garden is clean and well maintained, the neighbors are kind and nice.

The maintenance staff is great! They come out right away. They are very professional and willing to take the extra time to answer all your questions. They ensure that property is clean and well maintained.

I loved living here for two years. Maintenance is good, the grass is always cut, and the neighbors are quiet. Just make sure you move your car on plow days and you should be fine.

Lived here for almost a year and the leasing office has been very helpful and responsive. Maintenance is quick to answer the call even on the weekends.

The staff is amazing and super helpful. The buildings are well maintained and great tenants. Changed 100% since I first lived here in 2018. Highly recommend the community.

The apartment complex is well maintained. Maintenance is super responsive and friendly. Some apartments are a bit dated, but I know they have been slowly renovating them. I love the balcony in particular. Our last apartment's balcony felt like a death trap, these ones are large and very sturdy. We signed a 2nd year lease with them recently. They have a reasonable pet policy, minus dogs, just talk to them about what pets you have. I don't believe they allow dogs? I have seen some around, but its possible those are protected under being emotional support animals or service dogs. Not sure, never have asked. We have a cat though!

I will rate this apartment as 0! I will describe and you can judge. I am PhD student and all the UNH PhD students have the same income status! I know many of my friends who have lived or are living in this complex with the same situation as mine. But in the peak of demand, they will reject your application for no reason! I found a roommate and although I provided them my TA offer, which is far more than the whole rent (this income is constant for all the grad students and is more than the amount of rent for both tenants) they say that it is not enough and each of the tenants should prove that they can support the whole apartment rent which is ridiculous!!! I have a very good credit score and I have a good background in my previous apartment! But they will ask you to pay the whole 1 year at once and their answer is "I put your information in the system and it is rejecting"!! The application fee is $53 and it is not refundable so please do not through out your money since they are not collecting the tenants based on the applications!!!

We just moved in here, and so far everything is perfect for us. The apartments themselves are beautiful and the whole application process is very simple. Got accepted within days

I have lived at Monument Gardens for 4 years. The previous on site administrator was difficult at best to deal with. The new office manager Meghan is friendly, competent and professional. Thank you Meghan for all your help!

I have been looking at this place for a little while and have asked for more information on several different occasions. The management has been absolutely rude and awful when it comes to responding. Instead of giving me information that I asked for they told me to come visit and when I tried to schedule a visit they informed me that they had rented the space and nothing more. I completely believe the other reviews about poor management communication and unavailability. I would be cautious about applying here.

We've been here just over a year now and are still as happy as when we moved in. The office staff while busy is always helpful and willing to lend a smile and answer questions. Maintenance is always super friendly and responsive. We are in one of the newly renovated units in the updated buildings and love it, the space is great having the extra bathroom is the best and the granite counters are gorgeous. It is a 3 story building and having the hardwood floors can sometimes mean we can hear our neighbors walking upstairs but it's not enough to really bother us and is to be expected. Trash is a bit of a challenge being at the office but I guess better then being at the buildings where we can look and smell trash everywhere,. Plus on Lilac lane you don't have to buy Dover trash bags,.. a $ and time saver. Over all we love it here and plan on being here a few more years before buying a home.

Poor management and ongoing maintenance issues. Don't believe all the rhetoric about updating and all the work being done. I agree about trash all over and their disinterest. Not worth the money and they will keep part of your deposit, not discuss wth you even if professionally cleaned. They are not honest people.

While the apartment is fine, the complex is poorly managed and no maintenance is ever done. Multiple calls/requests for maintenance yet it never gets done. He does anything but his job and is completely unprofessional. I've overheard him talking to tenants about other tenants!! Trash all over the grounds, never gets picked up, including broken glass. Pregnant wife fell on icy walkway last winter. Rent goes up every year yet the place is getting worse. You probably have better options than here. The only reason I give 2 stars is because it is conveniently located.

Monument garden condos and apts are pretty but managed horribly. Amanda in the leasing office is anything but easy to reach, communicate with, and work with. The owners Ken and Steven are all talk and really let us down when we moved out. We had the place professionally cleaned and they still held a huge chunk of our deposit for normal wear and tear (we lived there for multiple years)and never had a complaint against us. They have put no time into the community on the condo side...no benches, community grills, picnic tables or updated play ground. Considering how much you pay to live there ( and yes rent goes up yearly) there are no perks. I wouldn't recommend this complex.

My apartment will never acoomodate to any of the seasons! We don't have an air conditoner and the old carpet won't make it any better. Things just fall apart with a single touch and the porch mateiral which wood is shedding because it is so old!!

Our apartment is in a newer building (we were the first tenants in our unit) and we love it here. All of the finishes (cabinets, hardware, flooring, faucets, appliances) are super nice and feel upgraded compared to most apartments. There is a lot of storage space and having 2 bathrooms in a 2 bedroom is great. The management team here is responsive and friendly - very professional. We have lived here over a year and haven't had any negative experiences. In the winter snow is cleared quickly and in the summer the landscaping is kept nice. Located close to the freeway but is tucked into a side lane by the woods - so it's quiet and peaceful!