Leffingwell Apartment Complex

wanted to take a moment to provide feedback regarding my recent experience with your apartment viewing process. Unfortunately, the interaction was very unprofessional and left me with significant concerns about how prospective tenants are treated. I was scheduled for a tour of a unit and was left inside the apartment alone, without any guidance, information, or follow-up. After emailing all of the required documents that were requested, I did not receive any updates or communication. I had to call multiple times just to obtain basic information about next steps. This lack of responsiveness gave the impression that either prospective tenants are not taken seriously, or that there are internal practices that are not transparent. While the apartment itself was beautiful—newly remodeled, featuring in-unit washer and dryer, and within a gated community—the overall experience overshadowed the positives. When I inquired multiple times about pet policies for my dog, I received inconsistent and unclear answers. Eventually, I was told that dogs could only be accommodated on the first floor, which had never been communicated upfront. Parking was also presented as an issue, with suggestions to park on the street behind the building, where there is actually no available parking. Based on these experiences, I would not recommend this apartment complex to others. My hope is that these concerns are taken seriously and that improvements are made to ensure that future prospective tenants are treated with transparency, professionalism, and respect. If I could give zero stars, I would.

I'm going to be honest, I really liked the inside of the two bed two bath unit. However, I found the tour experience to be very unprofessional considering the quality and price point of these units. There is no website or contact listed online other than through the realtor or apartments.com website, which just includes a phone number. I had difficult getting in touch with someone using this number, having to reach out multiple times. This isn't unusual, but most other apartment complexes have websites where you can find information and schedule tours online without having to wait for someone to call you back. Anyway, I finally got a tour scheduled, I drove 40 minutes up to the apartment to meet someone who was going to show me around, and when I arrive I find no one. I wait around a bit in case they are running late, then I call the management company. They call me back after looking into what's going on and tell me that the person showing me around is running late and on their way. I wait around some more only to get a call from the person supposed to show me around explaining they didn't check their calendar and forgot our appointment. I expected them to then say they were on their way, but instead they gave me door codes and left me to tour the place alone. This was after I had waited around for over 20 minutes. If I wanted a self guided tour, I expect it to be a lot easier to set up than this was. They also said that the one bedroom unit, that I had come to tour, was reserved for affordable housing applicants. That also would have been nice to know before I made the effort to view these apartments. If the management company thinks this is acceptable, then I have concerns about how they will handle issues that might come up down the road. I'm afraid that the experience turned me away from the apartment, regardless of how I feel about the unit itself.