Kensington Apartments

everyone is so nice and management is so helpful thx

I have made Kensington my home for many, many years. The neighborhood is extremely quiet and I have so enjoyed living here. I see several bad reviews and have no idea why someone would give this place a bad review, unless they are just an unhappy person in general. There was recently a change in management but I believe this change is a very positive one. I have not so far had any issues with work orders. I have put in 2 and they were resolved immediately. The staff is friendly, funny, compassionate and professional. I have never had a problem reaching management by phone or in person. If you are looking for a nice, quiet place to call home, look no further, your forever home is here and waiting on you.

The property is covered with garbage. Maintenance is non-existent. Management ignores any and every request for anything. They blame their problems on everyone else and take no responsibility. The apartments are disgusting and outdated and falling apart and nobody cares. The office is always closed and they are never available to address real issues. Dog stations throughout the property are overflowing and broken and haven’t been addressed in months. Do not move here you will regret it immediately.

Apartments are a great size. Love this location, close to everything. Surrounded by quiet, established residential neighborhood. Quiet and safe with wonderful neighbors. See for yourself!

This was taken over by a new Management company, The property manager who I researched is not Licensed what so ever, Is never around, But you Can find her working at the 7-11 up the road. Trash has been laying around for weeks, The new maintenance person is never around either. Several have been without A/C for 2 months now. My neighbor's A/C unit was physically removed by The maintenance dude and now sits without any unit at all. We are all told to go buy a window. All residents are talked to in a very rude manger when you do hear from the management. Save your trouble and Look elsewhere

I've lived here going on two years now and was worried when new management took over because it's usually a bad sign. Thankfully, office staff is fantastic. I've never had any issues with them closing early or opening late whenever I've stopped by but I did try to call and the phones were apparently down. I emailed and they responded super fast. Maintenance is a little slow right now but they came into a hot mess and I guess they're trying to catch up, plus wait on parts for my AC. The juice is on backorder but the manager is sympathetic to all my complaining. It really seems like they're trying to improve around here.

Management refuses to give any sort of corporate phone number, the phones in the office are always “down”, claim hours are 8-530 but don’t be fooled, they will never get there prior to 9 and will never be there later than 4. Maintenance requests are a joke to them and any mention of things that need fixing will result in curt, snippy responses that end with them telling you to “Have a nice day” until you leave. Air conditioning has been down for 3 WEEKS and they couldn’t care less. Absolute awful management that will run this complex into the ground.

This place once had nice staff, courteous staff but now that they have changed management that has stopped and the people who work here are rude! Don’t move here.

Recently sold and the new management does not care about the residents at all. The office staff is never available, they stopped receiving packages at the office, and maintenance has become sketchy as well. Several packages have been stolen from residents door steps due to this. Was told maintenance would come out to fix a leak and change air filters (which is also only done by request now as well) and they never showed, even days later. The apartments are not updated and they have jacked up the rent twice in one year and offer no amenities. Run!