HoM Flats at 28 West

The apartment itself is beautiful & brand new. The entire staff is friendly, nice & helpful. The grounds are well maintained. Extremely pet friendly. Endless amenities.

Everything is low quality and put in without care. Management has some issues to work on with customer service and organization of files as well as payments

Staff is horrible they treat residents like crap. I dont recommend.

Terrible service, horrible staff, awful organization. This is why. I had been in contact with this property they told me to call them. I did and set up an appointment with them. I had an application ready and printed. I showed up to the appointment and they told me they were doing any. Luckily someone let me sit down as I was about to tell them that I can go. I was being very polite and got my application turned in. One of the lady’s told me that they would email me the next day about turning in ID’s and what not. Next day comes and I don’t get an email, so I send an email to them to see what’s going on. I end up calling and clearly a different lady answers and is kinda bland and rude. She says it takes 2-3 weeks for an application to process and there WAITING LIST IS 6-9 MONTHS OUT. Why advertise your apartments if there is that long of a waitlist. Just terrible experience all together. Buildings and apartments look wonderful, but don’t count on getting in there anytime soon.

I enjoy the apartment itself, but the staff is horrible at communicating with the residents and leaves passive-aggressive signs in different areas. They also changed the payment method and sent one email that wasn't marked as important or even mention that the payment changed.

Longest wait time for approval process ever. Most places take a day, they take 10. Once approved they can't give you an approximate move in date, even though site says available now. Expect to wait around till things are done on their terms

I applied for Hom Flats for the sense of community that it supposedly has. So far I have run into numerous problems: 1. They do not offer insight into how they price their units. As far as I can tell, they have at least 2 different price points based on your income. 2. The unit is overpriced for what it is. I am not just saying that based off of opinion. I using comparable units from other Grand Rapids apartment complexes. They are not the most expensive, but for what is offered, it's close. 3 They seem to either be under staffed or staffing is inefficient. Many times while calling, their has been no answer and I believe that I was even hung up on twice based on the abrupt end to the call. 4. The pre-approval process took two weeks. This is the longest I have ever had to wait for pre-approval and they have fewer apartments and or more staff than other apartments I have applied for in the past. 5. Inconsistent. I have been told different dates for availability by 3 different staff members. I have also had the same staff member tell me two different things for the same step of the application process. 6. Rude. I had heard about staff members being rude and having poor customer service. Now I have experienced it. I called to verify the amount for the security deposit. I called In, gave my name and explained that I was calling verify the security deposit. In mid-sentence I was cut-off and asked if I had come in to sign the verification forms. Unsure of what they referring to, I answered that I had been pre-approved. They seemed to become frustrated, explained the process after pre-approval and asked again if I had completed it. I answered no and they proceeded to tell me I needed to wait until Amanda reached out because there were people in line ahead of me. Baffled by their aggressive attitude, I said okay, thank you and they hung up. I wasn't able to verify the amount. I am now waiting to be contacted by Amanda to complete the process, so that I can move in. I am not sure that I really want to at this point, but who knows, maybe things will improve after moving in...If so, I will update my rating. For now, I think this is fair.

I love, love, love living @homflats! The staff are always helpful and quick to respond to my needs. The amenities are the best I have ever had! And the apartments are beautifully done!