Ellison

I’ve been here for three years and yes, while it is expensive, it is worth it. I was worried about the new company that took over because the former manager Flo was in exceptional, but imagine my joy in finding Jessica, the manager, and Paul who does all the maintenance, to be caring and responsive! In addition, Jessica goes above and beyond, making us feel like a community, as if this is our home, by ensuring that there are resident events - she celebrates all the holidays and less we get we even pick cupcakes, ways to volunteer like donating food, and even getting us lobster food truck last week, which was amazing! While the pool is not open yet, which it will be in May, the entire patio is set up for us to get out in the beautiful warm weather. I am one happy resident!

We originally applied for the Ellison at the start of December based on the stellar reviews here. Unfortunately they were bought out shortly before we applied, so we had to apply a couple of times, and some of the employees at the office were constantly losing our information we sent. It was such a hassle. We begged them to send a lease over all the way until about 5 days before our scheduled move-in date in late December, when we finally got the contract the term was wrong (12 months) and they had jacked up the price by about $400/mo on us. They said this was due to them taking the most currently listing price and since we didn't explicitly specify the lease term at the time of the application the price couldn't change. 2 days before our move-in. We were packing boxes to move cities and this was the scummiest thing I've seen a company do to a prospective resident. We noped out super quick and managed to sign somewhere else, where we signed the lease 2 hours after applying. Some luxury apartment company. Do yourselves a favor and find one of the better (and larger!) apartments for rent in the downtown Des Plaines area. We are so glad this happened because we found a way larger space with cheaper rent. The only reason I'm not giving this a 1* is because of Gil. Gilbert is part of the company that took over and he really went out of our way to fix anything in his power, unfortunately the pricing was a corporate decision but he was with us until the end. Thanks for being great Gil, but the Ellison lost some future tenants because they couldn't get their act together.