Duck Creek Landing Apartments

We’ve overall been happy with the apartment itself — it’s a nice space in a good location. However, our experience with the management and communication has been consistently frustrating. When we moved in, the apartment was not properly cleaned following construction, and we even found moldy pizza left in the fridge — not a great first impression. Since then, the organization and communication from management have continued to be disappointing. Communication is poor at best. Emails are often vague, and it’s unclear whether messages apply to Duck Creek or other properties owned by the company (like the ones in Appleton). We’ve also had a very difficult time getting in touch with the property manager — phone calls go unanswered and voicemails are rarely, if ever, returned. We attempted to renew a 12-month lease and were told the property is moving to month-to-month only, but they refused to put any of that in writing. This lack of transparency is concerning and unprofessional. Amenities like the new fitness center were announced with a single, unhelpful line in an email — no hours, location, or any guidance on how to access it. It feels like tenants are constantly left in the dark. In short, while we enjoy the apartment itself, the property management leaves a lot to be desired. Improved communication and more responsive, organized management would make a huge difference.

I appreciate that the property is new but the process outside of friendly property managers has been disappointing at best. 1) We moved during the winter at a time they had been advertising 1 month rent free but when I asked about it, they told us it wouldn't apply to March even though that is when the unit was available. They are currently advertising 1 month rent free again but plan on that being false advertising. 2) Instead of needing 3x the rent as a married couple, they required us to have 6x the rent in income which we pulled off but was ridiculous. 3) Notifications about rent, leases, bills are not communicated or communicated unprofessionally or in one-liners. No notice was even received about the first quarterly utility billing. Tenants were not informed and utilities were deducted automatically. 4) The common stairwell in our unit was never fully cleaned/finished and apparently tenants are to assume the cleanliness of the common area because there isn't maintenance or support readily available for basic things. We do love the location. Now that we are here, we will enjoy it until we move out, but I wouldn't recommend.