Arboretum Villages

I've been a resident here ar Arboretum Villages for nearly 8 years. I'm disabled only getting out to appointment. I overlook the parking lot so I don't see much. The common areas that I see are clean well maintained. Medicare had just approved me for a power wheelchair so now I get around. When I saw the courtyard side of the complex I was impressed by how nice the place is. Seeing the pool, playground, and the grilling patio being installed, it was an emotional sight for me. I did find out one problem the the rental office doorway isn't wheelchair accessible. could use semi-automatic doors press button and have a 15-30 second open before close.

Do not recommend if you care about safety or communication. We had items stolen from our apartment during a mandatory inspection while we were not home. Unfortunately Management would not help without proof. In addition to being unsafe, the apartments have thin wall so you can always smell and hear your neighbors. The one laundry room per building is expensive and almost always occupied. The trash and recycling containers in the parking lot are always overflowing and frequently have broken glass all around them. Our heat and AC go out frequently and while the staff is always quick to show up, they will wear their dirty shoes into your apartment and clearly don’t fix it for the long term. The office hours are very limited and there is rarely someone available during the mornings or evenings. Very little communication. Upon closing, we were charged an extra day of rent because the keys were left in the apartment instead of the (under construction) lockbox. The only thing good about it for me was the location, and there are plenty of other great options! Poor choice.

Poor management, place alway smelled of marijuana or cigarette inside my unit. Plumbing and mold problems, went days without a toilet just because they wouldn’t use other contractors. Neighbors moved in and had bedbugs as soon as they got there they were probably living in the walls from the tenants prior, probably because of all the patch jobs done instead of actually repairing the problems.

I have sort of broken down my experience during my time here in a pros and cons list. Pro(s): - Reasonable base rent price, given the area where it is located. - Easy access to I-88. - Good size swimming pool and variety of weights available in clubhouse gym. - No monthly fees for parking. - Elevators available and a dog park available (should you have pets). - Laundry rooms located on two of four floors for tenants. - Well maintained grounds around apartment buildings. Con(s): - Noise. I cannot tell you how annoyed I was by the fact that my unit had squeaky floors, as well as the unit below me. I could hear anytime the person below me walking around (and I am sure they could hear me as well), along with many sleepless nights because of neighbors sleeping below me. - Odors. It did not matter the time of day, if you step into the hallway or stairwell, you are going to sell marijuana or cigarette smoke. It was such an issue that I would often have to light a candle will trying to relax and watch television in my unit just to prevent the odors from lingering in my living space. - Disappointing Maintenance Staff. When it snowed in the winter time, there were numerous occasions where I had to shovel out my parking spot/a path behind my car to get out, because the snow removal was extremely delayed or unresponsive. - Shady Tenants. I have seen tenants smoking in the stairwell cigarettes. The parking lot in not well lit, which makes for an uncomfortable experience walking back to your apartment building late at night. Had my girlfriend's car get hit in the parking lot as a means of the parking lot being so dark late at night. - Unprofessionalism by Staff. I had winter dripping from my ceiling light structure in my bathroom. I wrote a work order in, had the issue still continue, and the maintenance staff had the audacity to say the pending order was complete. Frustrated at the situation, I called the leasing office only to be told that "this problem was just something I had to be patient with" and that I would be "safe" with water dripping from an electrical unit. Unreal. If you can search elsewhere in the surrounding area to live, I would highly encourage you to do so.

The only pros to this apartment are the extra storage space and the fact that this place is extremely dog friendly... Aside from that, the apartment is outdated, always smells like weed, you can hear the neighbors above you's conversations word for word, as well as LOUD footsteps. Sometimes the loud obnoxious footsteps above me make glasses shake in my house (I wish I was kidding). The management does not care if you bring concerns to them as long as you pay your rent on time. And the outside building doors aren't even locked. Anyone can enter the apartment complex. This place is cheap but honestly not worth it. I cannot wait to move out.

Amazing size apartment for an affordable price but its just not worth it… sounds crazy, especially coming from me, a broke college girl— but there’s just TOO many problems here. -Hallways always smell like weed. -Neighbors are EXTREMELY loud. -Water is shut off randomly without any warning. -Laundry Machines rarely work, and if even if they do, you have to share with 8 different units. -Packages are stolen, constantly, especially around Christmas time… and main office won’t do anything about it. -No place to park after 4pm.. you’re going to feel extra uncomfortable because 1. You’ll have to park very, very far from the doors and 2. they don’t ever have working lighting in the parking lot. Especially late at night. Very Scary. -Very dirty surroundings, especially the parking lot. There’s always trash lying around. This place is just generally a old and trashy looking place. The inside of the apartments are relatively current, but it’s just not worth it. Please look somewhere else.

They're priced lower than the surrounding apartments but please don't repeat my mistake by renting here. I lived here from 6/2019 to 9/2020 and here are my experiences. Positive: The replaced washer and dryer in the common area in the building I lived in. Negatives: The building was dated and appliance was old. The furnace trigger the carbon monoxide alarm when I turned it on for the first time and Nicor staff came over because it was too old. It was then replaced. My building smelled like weed on the weekends. Tenants don't pickup after their dogs. After moving out, I responded to their collection letter to dispute some carpet damage charges. I asked for proofs of the price of the carpet since they claimed I caused a loss of 30 months of life expectancy and calculated an amount for it to charge me. They only sent pictures, not any proof of the how much the carpet cost or when it was replaced, which I requested in writing. In the process of the dispute, they suddenly claimed I had to pay the balance within 10 days of receiving the collection letter, which was not what was conveyed in the their initial letter. Their letter stated: "If you do not respond within 10 days, this debt may be sent to collections." Nowhere in the letter did it mention I had to pay in within in 10 days, and it's a tenant's right to dispute charges. The fact was I did respond to dispute the charges in writing in a timely manner but they still threatened to send the balance to a collector just to get me off of their back at the end. I always look at reviews of the place before I rent and I partially relied on some of the good reviews about this complex when I decided to rent it. Apparently I made a mistake. I want to help others avoid the mistake I made.

Lived there 17 years. First 5 years okay. After that maintenance quality decreased. Nothing done correctly or neatly. Snow removal very poor making walking across parking lot and sidewalks unsafe. No security doors in 2 story buildings. No security cameras at all. Decks are not sealed. Lots of mold and algae causing boards to curl. Hallways and outer and apartment doors are dated/broken. Makes buildings exterior/interior look cheap. Appliances, floors and interior doors are outdated and damaged. One laundry room with one washer and dryer placed in closet-sized room to service 8 units plus other units in buildings with no laundry room. No room to place basket in front of dryer. Not handicap friendly.Updated units very overpriced.Sudden rent spikes after drawing renters in with rent “deals”. Have seen drug deals in parking lot. Police called pretty often.

I moved into my first apartment at Arboretum Village over 10 years ago. Lynn and all of the other crew members were so wonderful during that time that I definitely felt I needed to stay in the community when it was time to upgrade to a bigger place. I love my renovated apartment with the open concept floor plan. The landscaping on the property is beautiful! This is a VERY pet friendly community and I adore my neighbors. The maintenance team is comprised of some of the most knowledgeable and amazing guys you’ll ever meet. I can’t say enough good things about this complex. Come talk to Lynn...you won’t be disappointed!

We moved into arboretum villages last July. We originally were supposed to go into one apartment but that wasn’t ready and so management gave us another apartment that was a lot better but on the correct move in date. We love how maintenance comes in when we need them, sometimes it take a day or two but if it’s an emergency they will come right away. I love the pool area. There is a beautiful lake and a little park around the apartments. The park is geared towards older children in my opinion but my girls still love to go walk around, and play on side walks and run around the neighborhood! There is however a park that is more age appropriate for my 2 and 4 year olds within walking distance. Neighbors are respectful. Management always tried to have community events for the people in the apartments. Overall we love it!

This place is a great balance between the cheap, crappy apartments in the area and the super-posh, obscenely expensive ones. It's nice, well-maintained, and reasonably priced. There are community events like Saturday brunches and a catered summer luau. When I submit a maintenance ticket, someone is usually in my apartment to work on the problem within 24 hours. The staff is friendly and the grounds are very pretty. There's a walking path, playground, and dog park. The drawbacks are fairly minor and are mostly unavoidable realities of living in an apartment building with many tenants. Package delivery can be annoying. Due to local regulations, the fire alarms are rigged so that if anyone's smoke alarm goes off, the whole building goes off. When there are 60 units in a building, that can get annoying. But, again, you'll find that in any larger building, and it's less of a problem in the 2-story buildings in the complex. Other than that, when I lived on the first floor, it was a bit cold in the winter because it's on a slab instead of a basement. Julia Cronin

I am living in Arboretum Villages for an year now and I am satisfied the way the deals in day to day matter. Community itself is very good and so as my neighbors. I would definitely recommend. Hasnain Mansoor

My husband and I have loved our time at arboretum villages! The maintenance staff is wonderful, the office staff are always so helpful, and the community is so family friendly. We also love the little fenced dog park on the property. Would highly recommend!

This place is not as good as it appears to be. There are a lack of speed bumps. Cars go through the parking lot at high speeds. Very unsafe. Vehicles sit in the parking lot a long time and still don't get towed. There is a white van that has not moved for over 15 months. Residents leave trash bags out on their patio for days at a time. The walls and floor are very thin. You can hear everything, loud music, kids yelling, people stomping up and down the stairs. The water and gas are billed with the rent. They are billed to you as a share of the community usage. There is no way of determining what you are billed for. They just put an amount for each on your rent bill with no way to see what you are being billed for. This is possibly a scam. If nothing else, very deceptive. When you get your security deposit back after moving out, there is nothing included to show you what they deducted out of it. They just send a check. Basically, DO NOT TRUST THEM.

We just moved our daughter in and it has been a very smooth, easy experience. Lynn, in Management, was fantastic to work with. She really gave 110% to work within our timelines for move-in dates and meet our tight move in timeline. Lynn's helpful, caring attitude was one of the main reasons we selected Arboretum Villages and we couldn't be more pleased. Arboretum Villages is one of the few apartments that gives short-term leases at a reasonable rate. We were pleasantly surprised when we moved in that the apartment had been completely renovated. It is gorgeous! It is such a warm, welcoming, friendly environment I would highly recommend Arboretum Villages.

I would not recommend this apartment to anyone. The walls are paper thin. You can hear all the commotion from neighbors next door and above you. Also neighbors running up and down the stairs that shakes your walls. I've been living there 3 years now and ready to move out. The apartment we moved into is very much outdated. The cabinets look like they are from the 60's. They are a pale yellow color and the paint is starting to come off. I don't feel safe putting my dishes in the cabinets without putting layers and layers of liner first. Everything is outdated, the floors, doors, and door handles. They refuse to update anything unless they charge us an additional $100 a month even though we are paying the same price as updated units that have stainless steel appliances and new counter tops and kitchen floors. The noise is just ridiculous in this place. I hear banging and kids screaming in the morning and after school hours. The stove is just a joke. They've fixed it 3 times and only two stove tops work. It's filthy and old. The same with the dishwasher which I've never used because of how filthy it is. Management is nice but when you have an issue or complaint they take forever to get back to you about the issue and most of the time don't even resolve it. They allow cars that don't have stickers to park to just sit in your parking spots for months and months. The same cars have been in our parking spots for over 5 months now. They have not moved at all.

well maintained common areas, beautiful grounds, and ample parking. the apartment is large and doesn't feel like cracker box,

We have had Nothing but problems from move in day ... Dishwasher broke Still not fixed... Air conditioner blowing air out of main unit... Tub and toilets backed up all over floor And none of it fixed!!! Been listening to alarm go off for 4 days now in hall when called were told-we know... Please do Not rent here the managing company does not care and the maintenance is non existent !!! Seeking a lawyer to break lease what a nite mare!!!!

Great location good size for money and pictures are accurate needs little updating. Beware tho of application process. Make sure you ask about deposits and how much they charge 230 application fee and come back w larger heftier fees for mandatory deposits. Overall ok value but initial huge headache if your not prepared

We live in the Arboretum Villages complex, and it's been stellar. Good price, prompt maintenance help, easy to get to. We love it!