Allerton Place

The complex has been a great place to live. It’s quiet, well-maintained, and the units are in good shape. Common areas stay clean, and any maintenance issues I’ve had were handled quickly. The leasing process was smooth, and communication from management has been solid throughout my stay. Alexander has been helpful whenever I’ve interacted with him, and it’s clear he knows his role well. No complaints.

My husband and I have lived here since 2018 and there has been a turnover of office staff but everything is still run very well- from upkeep of the grounds to the quick response of maintenance to address all requests...The people that live here are friendly and quiet and though close to the airport you do not here the planes because the apartments are solidly built and have great insulation as well. Great amenities (love the hammock area) and close to different highways and back roads that will bring you everywhere within 20 minutes. We love living here.

This is my third summer living here the first summer the pool never opened, last summer it was open for about 3 weeks non-consecutively, and it’s already closed this summer. They advertise the pool alot so if that’s something you like go somewhere else. They say the amenities is not included in the rent so I guess that means deal with it.

I recently moved into this community and love it here. The apartment is spacious, has a great layout, and was in good condition. Everything was done online and the portal was user friendly. The office staff and maintenance are awesome. The rent is also reasonable for the area. I would recommend this property to anyone looking for an apartment.

I really wanted to like this place. The layout with sunroom option and the exterior stone facade are nice. However, after walking around the premises, I discovered trash all over the place. The stairways are filthy. There’s grass growing through the concrete at the pool (it’s Memorial Day weekend) and the bottom of the pool is green! Obviously there’s issues with management/maintenance. I’ll be looking elsewhere for a rental.

Been living here for several years. The apartments are gorgeous and the beautiful grounds make this place feel like a town park. Also the staff have mostly been wonderful--very friendly, accommodating, and professional. That is why I gave this place 5 stars a few years ago, and I'm still giving it 3 stars now. BUT.... There is turnover on the staff constantly. Over the past 4 years or so, the entire front office staff has changed countless times. The managers and assistants either leave for somewhere else because they are totally disgusted with having worked for the corporate management company, or they are fired, regardless of whether they have actually been providing excellent service to the tenants I make a point of speaking to staff regularly. (Hey, I live here and they have helped make this a welcoming, well-kept place to reside.) And staff members who are planning to leave, which means VIRTUALLY ALL of them after a bit, all say the same thing about how dreadful corporate management is. Virtually everyone who has worked here hates corporate management. No, I am NOT talking about just a few disgruntled employees. This is the widespread; almost universal feeling of the staff over the years.(Most staff members are extremely discreet while still working here. But it soon becomes clear, and it becomes explicit as they are planning to leave, that corporate management is awful to them.) I've been hearing and witnessing this very same thing over and over for the past several years. So, again, I am absolutely not simply relaying what a few disgruntled employees had to say. Not surprisingly, there are upkeep issues because of considerable staff dissatisfaction and constant turnover. The gym, for example. There are always machines that need service. Yes, I notify the front office. They report to corporate management. And nothing gets done for several weeks, months, or not at all. Beyond that, the gym is usually filthy. Other annoyances:the paper towel dispenser is frequently empty or inoperable--for days if not weeks; and the hand sanitizer dispenser has now been out of order for close to a year. I mean, how is all this possible??? One more time. The staff are generally wonderful. But the corporate management company is apparently absolutely dreadful to work for and that manifests itself in non-stop turnovers and some maintenance matters left unattended.

Management barely ever picks up the phone during the AM hours. Extremely slow and ineffective response to maintenance requests. Very high staff turnover rate. I moved out 9 months ago, and still have not gotten back my deposit. While acknowledging that they owe me that money, they have not paid it back to me yet. They claim to have tried to mail it to me once (after I complained to them 5 months after I moved out). That check never arrived. I asked them to mail it again and they never did. I told them I will come to pick up the check in person and still they can't do that. I just wish the property manager would pick up the phone once and tell me what's going on.

We reported that there are mouse in the apartment, they put a trap and that they will close holes after pet controls do their inspection ( the pet controls only comes once a week). They also told us not to move if mouse is capture..... it’s been 3 days and they still didnot pick the dead mouse from the apartment. The experience living in this apartment has been nothing but disappointment! I wish I can give them 0 star

I been living here for the last two years seen many changes in the staff but I must say the Maintenance staff is awesome . The men are always kind and go out of there way to make things right.I have to tell this story my mom was ready to take trash out two large bags when the man cleaning grounds saw this he went to her and took the bags from her and said I will get that for you. This is something you do not see every day {kindness} this alone makes us feel so welcome at this apartment. Thankyou guys your doing a great job.

I have lived at Allerton Place apartments for 2 years and I love it here! The community is very clean and up to date. It’s a very quite and family oriented complex! My neighbors are like my family and the office staff is awesome! They are not only there to do there jobs but they care about there community and tenants. Thanks for all you Allerton staff.

The staff at Allerton Place is absolutely awesome. We were only there for a few months, but from the first day to the time we moved out the entire staff was incredible. Regardless of the issue, they worked relentlessly to resolve the matter as quickly as possible even if it meant staying after business hours. The staff's dedication was remarkable and very much appreciated by my family. Definitely 5 stars!!

In the 6 months i've been here at Allterton, they've changed management 3 times. The staff is VERY unprofessional. I am looking to end my lease ASAP.

I am flabbergasted that there are any naysayers about these apartments in the reviews, seems people only come on these websites to complain! Well I disagree, the staff here is fantastic as well as the neighbors. It's a great place to be to raise a family and the amenities are beautiful (like the pool!) My family has had nothing but a positive experience here and I encourage you to come see it for yourself.

Such a bad, bad place to live. Things are falling apart and office management is just plain ole mean. Save yourself the trouble and just dont even check these out. Also, Highway 68 is just literally right in your back yard.

I lived in the apartments for a year. They were decent apartments for the price. Good location. The office personnel were nice. The problem was 16 months after I moved out the new Finance assistant contacted me and told me I owed them $75. I had been there a few times to pick up packages, and this was never mentioned. I had to track down on my side paperwork a year and half old. While doing so, he reported me to collections. So they got 1.5 years, I got less than two weeks. Very bad financial management. I contacted the corporate office and they directed my complaint to another group, who has not called me back.

The young lady from the office was very pleasant to speak to.