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Welcome to
SmartMail is a free service from Apartments.com that will notify you via email when new rental listings matching your search criteria appear in our rental database. To learn even more about this free service, click here to read the SmartMail Frequently Asked Questions.

If you already have a SmartMail account and would like to renew, cancel, or change your delivery methods, you can do that here also. Enter in the email address you used to sign up for SmartMail, make your selections, and hit �Submit.� The changes will immediately go into effect.


Your e-mail address:

 
Renew for:
 
 
E-mail Format:
 
HTML Text
   
 renew unsubscribe
 
 


SmartMail FAQ

What is SmartMail?
SmartMail is a free service from Apartments.com that will notify you via email when new rental listings matching your search criteria appear in our rental database.

How do I sign up for SmartMail?
After conducting a rental search on Apartments.com, you have the opportunity to sign up for the SmartMail service. There are links on your search result page that will take you to the SmartMail sign-up form. Once the form is completed and processed, you will begin receiving a SmartMail notification whenever new rental listings matching your search criteria appear in our rental database.

How often will I receive SmartMail emails?
SmartMail email notifications are sent out once a day. The email notification will have a link embedded in it that will take you to a web page displaying all of the new rental listings matching your search criteria that appeared in our rental database for that day.

How do you determine when to send me a SmartMail email notifying me of new rental listings on Apartments.com?
Every evening we take a look at all of the new rental listings that have gone into our rental databases. These new listings include both new premium Visual Listings and the classified listings that Apartments.com received from more than 150 newspaper affiliates. We then compare all of the new rental listings with your SmartMail subscription. If any of the new rental listings match the search criteria of your subscription, then we send you SmartMail email notification.

How long will I receive SmartMail emails?
When you sign up for your SmartMail subscription, you have the option to select subscription lengths of 30, 60, 90, or 120 days. Of course, you can always extend your subscription length by using the SmartMail Subscription page on Apartments.com.

Can I have more than one SmartMail subscription?
You can have as many subscriptions as you need, all tied to the same email address too. The top of every SmartMail email notification you receive states the search criteria being used for that particular subscription. It a quick and easy way to distinguish the different subscriptions.

How do I renew my subscription?
You can renew your SmartMail subscription by visiting the SmartMail Management page on Apartments.com [insert URL]. There you will be able to renew your subscription for 30, 60, 90, or 120 days, and choose to receive your SmartMail emails either in Plain Text or HTML format.

How do I cancel my subscription?
You can cancel your SmartMail subscription by visiting the SmartMail Management page on Apartments.com [insert URL]. Not only can you cancel your subscription, but you can also renew your subscription for 30, 60, 90, or 120 days, and choose to receive your SmartMail emails either in Plain Text of HTML format.

If I have multiple SmartMail subscriptions using the same email address, can I cancel only one of the subscriptions?
Unfortunately, at this time we don't support this feature. If you decide to cancel a SmartMail subscription, then all subscriptions for your email address are canceled.

I need to change the search criteria in my SmartMail subscription. How can I do this?
The quickest and easiest way to do this is to first cancel your current subscription by using the SmartMail Management page [insert URL]. Then conduct a new search on Apartments.com using the new search criteria you are interested in. When you see you new results, sign up for SmartMail again. You will now have a new subscription with new search criteria.

I signed up for a SmartMail subscription, but I'm not receiving any emails. Why?
SmartMail will only send you an email notification if there are new listings in our rental database that matches your search criteria. If there are no new listing that match, then SmartMail does not send you an email. If you go more than a few days without any email notifications, then you might want to review the search criteria for your SmartMail subscription. Search criteria that are too specific or impractical for a certain market (i.e. $800 2-bedroom apartments in Manhattan) may result in no matches. You should try modifying your search criteria (see, "I need to change the search criteria in my SmartMail subscription. How can I do this?")

I received a SmartMail email and when I clicked on the link to see the new listings, Apartments.com doesn't have any new listings to display?
Because of the timeliness of rental listings, we can only guarantee that the information sent in a SmartMail email notification will be valid for 6 to 8 hours after the email is sent to you. If you try to access the web page URL of new listings provided in the SmartMail email after that time frame, its possible that those new listings may have already been deleted from our databases.

I can't read my SmartMail emails. It looks like a bunch of computer code.
If all you see are lines and lines of what appears to be computer code, then you are receiving the HTML format emails and your email application cannot read HTML format emails. You need to go to the SmartMail Management page [insert URL] and change your notification method to Plain Text. (See, "I'm receiving HTML format email notifications from SmartMail, and would like to receive Plain Text format emails instead.")

I'm receiving HTML format email notifications from SmartMail, and would like to receive Plain Text format emails instead.
If you are receiving HTML format email notifications and would like to switch to receiving Plain Text format emails instead, visit the SmartMail Management page [insert URL]. There you will be able to change your notification method. The SmartMail Management page will also allow you to renew your subscription.

I'm receiving Plain Text format email notifications from SmartMail, and would like to receive HTML format emails instead.
If you are receiving Plain Text format email notifications and would like to switch to receiving HTML format emails instead, visit the SmartMail Management page [insert URL]. There you will be able to change your notification method. The SmartMail Management page will also allow you to renew your subscription.

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