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Technical Issue with Site or Ad
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Browse the Frequently Asked Questions for Technical Issue with Site or Ad. For additional assistance, complete the form to send your inquiry to the Apartments.com Feedback staff.
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FAQ
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| Q: Pages or images aren't loading correctly. |
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A: If your pages or images are not loading, try selecting the refresh button on your computer. It could be due to a slow connection to the server that is causing the delay. After trying this with no results, please feel free to contact us via the form on this page so that we may investigate further.
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| Q: Virtual Tours aren't loading correctly. |
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A: If your virtual tour is not loading, try selecting the refresh button on your computer. It could be due to a slow connection to the server that is causing the delay. After trying this with no results, please feel free to contact us via the form on this page so that we may investigate further. Note: because virtual tours have large file sizes, dial-up Internet connections may experience slow load times.
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| Q: How do I report an error? |
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A: Please feel free to contact us via the form on this page to report any error messages that you receive.
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| Q: I cannot view the Virtual Tour. When the page loads, the space where the Virtual Tour should display is blank. |
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A: It is possible that you have Java disabled on your computer. It is necessary to have Java enabled in order to correctly view the Virtual Tours on Apartments.com. To check for Java on your computer, click here and view the results to see if 'Supports Java Script' and 'Supports Java Applets' are True. If you need to enable Java. Go to Settings, Contol Panel menu on your computer.
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