Q: I don't have an email address. Can I still purchase an online ad?
A.	We're sorry but at this time an email address is necessary in order to purchase an online ad.
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Q: I manage a number of different apartment buildings in the area, about 40 units in total. Do I have to purchase an online ad for each unit?
A.	If you manage / own buildings with 30 or more units or have re-occurring vacancies, you may find our Premium Ad Packages better fit your needs. Contact our sales department at 888-658-RENT for more information.
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Q: I just bought an online ad, how can I be sure that my order was taken?
A.	If you have successfully purchased an online ad from Apartments.com, the last web page (Thank You page) in the order submission process will display your Ad Identification Number. This Ad ID will serve as your verification that Apartments.com has processed your order and your ad will appear online shortly. Make sure you save you Ad ID. You will need it in any correspondence with Apartments.com regarding your online ad.
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Q: What is an Ad ID?
A.	An Ad ID is short for Ad Identification Number. You receive your Ad ID after Apartments.com has successfully processed your order for an online advertisement. The Ad Id appears on the last web page (Thank You page) in the order submission process and is a numeric number such as 09027123456789.
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Q: How can I make changes to my ad?
A.	Go to the Fill Your Vacancy page on Apartments.com. By entering your e-mail address in the Edit/Renew Your Existing Ad section on this page, you gain access to make changes to your live ad. You can edit rents, contact information and amenities. If you need to make other changes, please email your requests to rentbyowner@apartments.com and be sure to include your Ad ID Number.
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Q: How do I find my ad on Apartments.com?
A.	To view your ad simply perform a search on Apartments.com for the community and rent range that fits your property. Your search result set will contain your property's ad. It may not appear on the first page of properties, and you will have to scroll through all properties matching your search criteria by clicking on the "Next 10" button located at the bottom of the page.   Another option is to use the Quick Search feature at the bottom of the Apartments.com homepage. Type in the City and State that you listed your property under. Again, scroll through the ads till you come upon yours.
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Q: How do I include a photo with my ad?
A.	You may include up to 6 photos with your ad at no additional cost. During the online ad creation process, the instructions will prompt you on how to attach your photos to the ad. If for any reason, the system is unable to accept your photos, you may attach them to an e-mail addressed to rentbyowner@apartments.com. Please include the Ad ID Number that appears on screen at the end of the ad creation process. It serves as a reference whenever you correspond with Apartments.com regarding your online ad.
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Q: Why would my photo(s) be rejected?
A.	Please Note: In order to comply with U.S. federal housing guidelines, Apartments.com must reject photos if they contain any of the following: people, alcohol or tobacco products, religious or holiday items, branded items (such as Mickey Mouse, Coca-Cola, etc.), or if the photos were copyrighted by someone other than yourself. Please check your photos for these issues before you upload them. Submitting a photo in violation of these standards will delay the processing of your advertisement.
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Q: How do I get a copy of my online ad?
A.	You may print out your ad from the Apartments.com site at any time.
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Q: My apartment is rented but my ad is still posted online. How do I get a refund or credit?
A.	All sales are final. Apartments.com will not issue refunds. However, you may e-mail rentbyowner@apartments.com to have your ad removed from the website. Please be sure to include your Ad ID Number to be used as a reference number to locate your ad.
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Q: I've placed more than one ad on Apartments.com. How will I be able to distinguish these ads on my credit card bill?
A.	The Ad ID Number provided by Apartments.com when you submitted your ad will appear in the line item information on your credit card bill.
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Q: I would like to extend my online ad. How can I do this?
A.	Go to the Fill Your Vacancy page on Apartments.com. By entering your e-mail address in the Edit/Renew Your Existing Ad section on this page, you gain access to renew your ad. Before renewing, you have the option for making any changes to your ad.
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Q: What if I don't have a property name?
A.	Use this space to include an Ad Headline such as "Great 1 Bedroom near lake." This is a required field so please include either a property name or a headline.
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Q: How specific does my property address need to be?
A.	A Complete address will ensure that those who respond to your ad are interested in your location. For example "175 W. Jackson" or "Wells St. and Jackson" are more specific than "Downtown Chicago."
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Q: What phone number should I provide?
A.	Enter the number where you would like to be reached by those interested in your ad.
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Q: Will I be contacted by phone, e-mail or both?
A.	Both are required and will be displayed on your ad. Those interested will contact you by the method of their choice.
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Q: What information is required in this section?
A.	The only thing you are required to enter is a rent price for at least one unit. All other fields are optional.
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Q: What if the lease length is flexible or is not in the list of choices?
A.	These choices are based on the most common lease lengths. One of these must be selected to process your ad. You can mention the actual lease terms in the Apartment Description section.
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Q: What if my apartment unit and community have features that aren't shown here?
A.	You can mention any additional features in the Apartment Description section
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Q: Is there anything I can't say in the Apartment Description?
A.	Apartments.com follows Fair-Housing Guidelines. These rules ensure that renters are not discriminated against on the basis of race, color, religion, sex, national origin, familial status or handicap. Your text will be reviewed before your ad becomes active.
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Q: Can I add a photo after my ad is active?
A.	You may add or update your photos after your ad is active by going to the Fill Your Vacancy page on Apartments.com. By entering your e-mail address in the Edit/Renew Your Existing Ad section on this page, you gain access to add or update your photos. The instructions will prompt you on how to manage the photos in your ad. If for any reason, the system is unable to accept your photos, you may attach them to an e-mail addressed to rentbyowner@apartments.com. Please include the Ad ID Number that appears on screen at the end of the ad creation process. It serves as a reference whenever you correspond with Apartments.com regarding your online ad.
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Q: Can I use my debit card to pay for my ad?
A.	If your debit card is backed by one of the major credit cards selected from the pull down menu, it can be used to pay for your ad.
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Q: What are the Terms and Conditions of my Ad?
A.	Terms and Conditions: All sales are final. Apartments.com will not issue refunds. All content will appear as submitted, unless deemed unacceptable by Apartments.com. Apartments.com reserves the right to reject photos that do not meet quality and content standards. Apartments.com is not responsible for image quality.
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