This post was originally written by Brandon Hollembeak, Product Manager – Advertising Products & Services
Ok, so it’s not such a shocker, but it’s definitely true that the more you’re online and available with Live Chat, the more renters will start chatting with you to get their questions answered, and hopefully set an appointment to take a tour!
Well, we have great news! Our Live Chat partner, ContactAtOnce!, has been working diligently with us over the last year to bring this new way of interacting with renters to the multifamily industry. They’ve changed the game again. Now you have the ability to chat with renters from your iPhone, iPod Touch, iPad and iPad2! By downloading the ContactAtOnce! Live Chat app from your app store, you can stay connected while on the go. This way, you can keep chatting if you have to leave your computer, or even if you’re working away from the office. Talk about being able to chat with even more renters! I’ve been using it this week on the new iPad2, and I have to say, it’s so cool. I’ve been able to chat from anywhere. Here are some screenshots…
Having the ability to stay connected to Live Chat from multiple devices is extremely beneficial. According to our research, in February 2011, certain properties using Live Chat were having three times as many conversations with renters than other properties using Live Chat. It’s specifically because these properties were online at least 30% of the times that renters visited their listing on Apartments.com! My previous post, It’s Live Chat…and It’s Good, goes into more detail about this research.
Make sure to download the app and test your chatting capabilities on-the-go! Make sure to let us know how you like this feature and if it’s come in handy for chatting with renters!