Check out this video clip of The Ellen DeGeneres Show to see how Apartments.com is lending a helping hand to a local Thousand Oaks, CA family in need.
In this heartwarming segment, the Munoz family shares their story of a personal, family tragedy, which has left them struggling to make ends meet. The family said it is their dream to get back on their feet and have a place of their own. Honored to have this opportunity to help make their dreams come true, Apartments.com gifted the Munoz family with $15,000 toward free rent for a year. Read More
If you haven’t heard already, a lot of buzz has been generated around our What Renters Want survey results revealing how renters are using social media during their apartment search. Check out some of the conversations happening online and let us know your thoughts on the survey results.
Is your community using social media to attract prospects and retain residents? If so, tell us what’s working and what you’ve learned. Read More
The November issue of the Apartments.com Multifamily Minutes newsletter in now available. Check out this issue for stories on chat etiquette, tips for making ads pop using short and descriptive text, survey results on how renters are using social media during their apartment search, customer testimonials on the MyMedia Craigslist Ad Builder and much more!
The October issue of the Apartments.com Multifamily Minutes newsletter is now available. Check out this month’s issue for exciting news on the launch of Apartments.com Live Chat and Call Recording, national and local market apartment data from the quarterly STaR Report and PR coverage from our Biggest Moving Day of the Year satellite media tour—more than 300 television outlets broadcasted our story!
The following post was originally authored by former Apartments.com Director of Sales, Lisa McQueeney. We wish her the best of luck with her most recent endeavor!
I was so excited to be chosen as a speaker for the 2010 NAA Educational Sessions in New Orleans. Although I have been speaking to management companies around the country for years, I knew this was would become an unforgettable experience. I was right! Read More
As we approach one of the biggest moving days of the year—October 1st—Apartments.com will appear in a series of TV and radio interviews broadcast around the country. Today, Apartments.com’s Chris Brown will provide insights on finding the perfect place to live while the 2010 Roommate of the Year contest winner, Andrew Prestler, will give advice on finding—and being—the best roommate.
Tune in locally to see Apartments.com in action driving renter awareness, ultimately resulting in traffic to your leasing offices! All times noted are Eastern time zone. Read More
In July, Apartments.com conducted a survey to apartment hunters across the country to find out if they protect themselves with renters insurance. Despite the fact that renters are 50 percent more likely to experience theft than those who own homes, nearly 70 percent of survey respondents said they do not carry renters insurance. The top reason apartment seekers gave for not getting insured was that they thought it was too expensive followed by many who did not know it existed.
While nearly a quarter of apartment hunters are under the assumption that renters insurance is too rich for their blood, the average premium is less than $200 a year and even the majority of survey respondents who are insured said they pay an average of $12.50 a month or less. Most Americans spend more than that on their morning coffee. Read More
Hi everyone,
As you may know, Apartments.com recently announced the results of our testing and subsequent launch of Live Chat. Long story short, by facilitating a live online conversation directly between the leasing office (or the call center) and the renter, we’re seeing an increase in leads without sacrificing other lead types, like email, phone and availability checks through vendors like VaultWare. We’ve effectively (and not too immodestly) introduced a new, highly effective and incremental lead type to the ILS space, and needless to say are pretty excited about it. But like any lead, you get out of Live Chat what you put into it.
Below is a little exercise I like to call “Good Chat/Not-As-Good Chat,” where I compare two actual Live Chat transcripts taken from our site. A Good Chat takes attentiveness and strong customer service skills. Leasing professionals who focus first on answering questions, not selling a lease, will ultimately capture more lead data and have more success with Live Chat. Read More
This post was originally written by Catelyn Bergstedt, Associate Product Manager, Consumer Products at Apartments.com
Welcome! Read More
